Guest Services Engineer
Gaylord National Resort & Convention Center
National Harbor, Maryland
A Second Chance
Waking up in a warm bed is something Gregory Scott does not take for granted. The 53-year old Washington, D.C., native has overcome many obstacles in his life, including drug addiction and homelessness.
“I was living under the Third Street Tunnel in D.C. for three years, sleeping on steam grates during cold nights,” says Gregory when describing the devastating conditions. “I woke up one day and decided to turn everything around. I wanted a better life for myself.”
Through a 12-step recovery program, Gregory was hired as a charter member at Gaylord National in 2008. He spent the next four years as a public space attendant in the housekeeping department before being promoted to his current role in engineering.
“I get emotional just talking about him,” says Ramon Batista, director of engineering. “Even if you don’t know his story, he touches you right away. Everyone here looks up to him.”
As a guest services engineer, Gregory works the evening shift, ensuring the guest rooms are in perfect order, from the plumbing to minor air conditioning repairs. He makes following up on guest maintenance requests a top priority.
“Very often we receive calls from Gregory on his days off inquiring about earlier reported problems,” says Ramon Batista. “Even after he leaves the hotel, he’s still thinking about our guests.”
Giving back is something else Gregory takes very seriously. He is a founding member of the “Get Involved” program at Gaylord National. He helps deliver boxed lunches to the homeless, as well as assists them in finding employment and housing.
“I’m a big advocate for the homeless. They are my friends. I’ll always fight for them,” says Gregory.
Gregory confesses that he’s not the same person that he used to be. He has restored relationships with his son and brothers and sisters. He’s also just weeks away from purchasing his first home.
“My life is wonderful now. I’m truly blessed,” says Gregory. “It’s been a long journey. I’m not ashamed of my past. And I’m exactly where I want to be today.”