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Rates

General

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How do I book my company’s negotiated rate?

A "Corporate/Promotional" code field is located in most search modules throughout the site. Expand the “Special Rates & Awards” area to use the “Corporate / promotional code” field. Entering your company’s code will allow you to check availability for your corporate rate. If you need access to your company’s code, you may contact us via email. Proof of eligibility is required.

If I'm attending a convention or a part of a group, can I book these special rates online?

Yes. A special group code is required and must be entered in the Group Code field found within the booking module featured on specific hotel information pages. Your group coordinator must have established this code with the hotel in advance. Ask your group coordinator for the special code or contact us via email.

If I modify my reservation, will my rate change?

Possibly. Rates are set by factors such as seasonality, day of the week, length of stay, room type, number of individuals in the room, etc. Modification of any of these items may result in changes to the room rate. Please be sure to re-enter any special rate types to ensure that your search checks availability for those special rates.

How can I see if the special rate is available for alternate dates?

You can search alternate availability for a special rate. After entering a destination, travel dates and a special rate code, the hotels and rates that match your search criteria will appear. Once you’ve selected a hotel, click on the “My dates are flexible” link in the right navigation of the search results page. You’ll be able to view rates for different available dates at your chosen hotel in the availability calendar.

What is a promotional code?

Promotional codes are alphabetical and numerical indicators of specified rates. Promotional codes for special rates, within the Deals section of Marriott.com, are usually pre-populated in the “Corporate / promotional code” field. Promotional codes for deals are sometimes provided for you to enter into the group code field.

What specials or packages are on Marriott.com?

To make your vacation planning as easy as possible, many packages can be booked online through Marriott.com. Available packages include room accommodations plus meals, romance or honeymoon specials, golf, spa services and more. These packages are listed on the Experiences by Marriott page.

Special Rates and Deals

Drawers

How do I book AAA or CAA rates?

To book AAA or CAA rates, first enter your stay information in “Find a Hotel” on our homepage, or by selecting “Find & Reserve” located at the top of other pages. Then, select “Special Rates” and select “AAA/CAA” from the list. Finally, select find to open your search results of hotels offering this rate in the destination you selected.

I’m a member of the Military. Am I eligible for discounts?

Active-duty members of the military and government employees are eligible for special discounts, based on availability. Your active-duty government or military identification is required at check-in. However, the rate rules provided next to the rate will provide complete details.

How do I book a senior rate?

To book a senior rate, first enter your stay information in “Find a Hotel” on our homepage, or by selecting “Find & Reserve” located at the top of other pages. Then, open “Special Rates” and select “Senior Discount” from the list. Finally, select find to open your search results of hotels offering this rate in the destination you selected.

I’m a travel agent. How can I book special rates for my personal travel?

Marriott partners with travel agents and travel agencies to reach customers that might not book directly with us. Through this partnership, we can offer travel agents themselves, as well as their families when the travel agent is present, special rates for personal travel. The travel agent website offering special rates can be accessed from the bottom navigation found on any page throughout Marriott.com.

Who is eligible for government rates?

To be eligible for government discount rates, guests must be an active duty member of the military or current employee of any level of local, county, state, or federal government within the United States.

The “Government & Military” search option appears in the “Special Rates & Awards” area in most search modules throughout the site. Although government rates are available at Marriott hotels worldwide, the availability of rooms offered at these rates will vary from location to location.

Are other special rates available?

In addition to special rates for senior citizens, government employees, and AAA members, many of our hotels also offer special weekend rates such as "Stay for Breakfast" rates, leisure packages, and advanced purchase rates.

I am an airline employee. How do I book an airline employee rate?

You can use Marriott.com to check availability and room information for your airline’s negotiated rate:

1. You will need your airline’s three-character booking code to check for availability online
2. If you do not have this code, you can search for the Travel Industry rate using the code “TVL” or call Customer Support at 1-800-721-7033
3. Once you have the code, go to “Find a Hotel” on the homepage and enter your stay information
4. Then open “Special Rates” and select “Corporate / promo”; enter your three-character code and select “Find”
5. Your search results will display the available hotels offering the rate

To qualify for this rate, please note that:

- Rates may vary by season
- A limited number of rooms are available at the travel industry rate
- Advance reservations are required
- Identification required at check-in
- Cannot be used in conjunction with group travel or any other promotional offer

Best Rate Guarantee

Drawers

How do I know that I have booked the lowest rate?

With Marriott's Look No Further® Best Rate Guarantee, you can rest easy knowing that the rate you find on Marriott.com is the lowest available rate for this room and rate type anywhere on the Internet. If you find a lower rate for the same room, let us know by submitting a claim form. If the lower rate you found qualifies, we will adjust your room rate to reflect the lower rate, as well as an additional 25% off that lower rate.

Discounts are easy to book when making reservations through Marriott.com. Click the appropriate box in the "Special Rates" section. Other special rates can be booked by entering a promotional code in the "Corporate/Promo" field on this page. Visit our Hotel Deals page to find other specials and promotions.

How does Marriott's Look No Further® Best Rate Guarantee work?

If, after making a reservation with Marriott directly online or over the phone, you find a lower rate elsewhere, you must file a claim within 24 hours of your initial reservation. In addition, if the Comparison Rate is found on the day of arrival, the claim must be submitted by 11:59 p.m. of that day in order to ensure timely processing. The claim must include the Marriott rate and the “comparison rate” for the same hotel, room type and reservation dates. If the lower rate you found qualifies, we will adjust your room rate to reflect the lower rate, as well as an additional 25% off that lower rate.

You may submit the claim form here.

How much time is needed to process my claim?

To ensure processing of your claim in time for your arrival, claims must be submitted no later than 11:59 p.m. for same-day arrivals on the same day of the claim.

Marriott will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. For claims submitted on the day of arrival, the claim will be processed within approximately four hours.

What do I need to send to help verify my claim?

The claim form outlines all required information for your claim. You will need to provide Marriott with specific information depending on where you found the comparison rate to help us verify your claim.

If your comparison rate was found on a non-Marriott website (for example: Hotels.com, Expedia.com, Travelocity.com), your claim must include the URL of the page where you saw the lower rate.

Do I need to make a second reservation when I find a lower rate?

If you find the lower rate through a Marriott channel, you will need to make a second reservation and submit both confirmation numbers on your claim. Your claim will be processed, and the confirmation number with the higher rate will be cancelled at no charge to you. If the comparison rate is found on a non-Marriott website, a second reservation is not required.

You may submit the claim form here.

I was offered a special rate to extend my stay beyond my package dates. Is this rate eligible?

No. Special rates associated with the extension of a package or an early arrival of a packaged stay are not eligible for Marriott's Look No Further Best Rate Guarantee.

I found a lower advance purchase rate on Marriott.com. Will I have to pay a cancellation fee?

No. You may submit a claim form and provide the confirmation numbers for both reservations. If it is determined that the rates match the claim terms and conditions, and the advance purchase requirements are the same, Marriott will adjust the lower rate by 25% and cancel the higher advance purchase rate at no charge to you. If the claim does not match, Marriott Customer Care will cancel the second reservation at no charge to you.

Marriott honored my claim. Will Marriott reimburse me for the cancellation fee on the second reservation?

If both your higher and lower rate reservations were made through a Marriott Reservation Channel, the second reservation will be cancelled, and the cancel fee will be waived. You will not be charged a cancellation fee.

If your lower rate reservation was made on a non-Marriott Reservation Channel, you are responsible for canceling the reservation as well as for any cancellation fees.

Can I submit a claim based upon a lower rate found on any website?

Most websites are included in Marriott's Look No Further Best Rate Guarantee (for example, Hotels.com, Expedia.com, Travelocity.com). However, the website must be one in which you can complete the transaction on the site. Opaque providers of hotel rooms, such as Priceline.com and Hotwire.com, that do not reveal the hotel brand name until after you have pre-paid for your hotel room, do not qualify for the guarantee.

How can I tell if the room types are comparable?

The factors that must match when a claim is verified are the size, the view, amenities, number of guests, and bed type. Each factor must be the same to verify a claim.

The following are examples of non-comparable rooms:

  • A suite with a 4-guest limit is not comparable to a suite with a 6-guest limit
  • A room without an ocean view is not comparable to an ocean-view room
  • A room that has a king bed is not comparable to a room that has 2 queen beds

 

How will rates in different currencies be compared?

Claims will be evaluated in the currency of the Marriott reservation. To do so, Marriott will use the currency converter provided on Marriott.com.au. Rate discrepancies solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.

Am I eligible for Marriott Rewards points when my rate is adjusted?

Yes. You will be awarded points based upon the lower rate paid at checkout. Please ensure that you provide your Marriott Rewards number when making the reservation.

My travel agent quoted me a lower Marriott rate than the rate I reserved on Marriott.com.

Rates quoted by travel agents are eligible for Marriott's Look No Further Best Rate Guarantee. We require that you present two reservation numbers with your claim: one for the reservation made through Marriott.com, and one for the reservation made through the travel agency. Marriott will cancel the higher rate reservation at no charge to you and honor our guarantee on the lower rate, as well as adjust it by 25%.

I was quoted a lower rate when I phoned the Marriott hotel front desk directly.

Marriott guarantees you will find the same price for a hotel room whether booked through our Worldwide Reservation Center, a Marriott hotel directly, or online at Marriott.com.au. You must reserve both rates to be eligible for Marriott's Look No Further Best Rate Guarantee. Marriott will cancel the higher rate reservation at no charge to you and honor our guarantee on the lower rate.

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