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Reservation Assistance

Making a Reservation

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I need help completing my reservation.

For help making reservations online or navigating Marriott.com, email our Internet Customer Care desk. Please provide as much detail as possible regarding the specific problem you are having, including the path taken and any data entry you may have performed prior to the error. This will help us recreate the issue and provide the best solution.

While Marriott’s Customer Care team can assist you with making a reservation, they cannot make a reservation for you. To make reservations by phone, please contact one of our worldwide reservation centers.

How do I contact Marriott® Reservations Worldwide?

Marriott Reservations Centers are offered worldwide. Find the number for your country.

How do I add comments to a reservation?

If you are signed into your Marriott Rewards Account, you may add a short comment to your reservation during step 1 of the reservation process, by clicking Edit Request(s) in the "Your requests" section. Then scroll down to the "Any special requests or needs?" field to enter a comment of 45 characters or less.

How do I forward my reservation details?

When you receive a confirmation number in step 3 of making your reservation, click the Email link below the confirmation number and enter one or more e-mail address separated by commas, then click Submit. To forward a reservation you made earlier, follow the same process after first opening the reservation.

How can I see all the reservations I have booked?

From the Marriott.com home page, select “RESERVATIONS View & Manage.” Once you sign in using your Marriott Rewards number or email address and password, you can then click on "MY RESERVATIONS." The first three reservations will be listed. To see all of your reservations, click "View All Reservations".

You can also look up reservations by entering the confirmation number and your last name.

I'm searching for hotels in a specific area, but the search results do not show the hotel I want.

Marriott.com provides various ways to complete a search, such as by city, state or by a specific Marriott brand hotel. You can also refine your search by amenity, such as an indoor pool or hotels that allow pets. In some instances, it’s possible to inadvertently refine your search to the extent that it excludes some hotels from your results. To ensure a full hotel listing for a particular geographical area, do not enter your travel dates.

How do I search for properties by city, zip/postal code or full address?

Follow the steps below to search by city, zip/postal code or full address, and reserve a room online:

  1. In the upper left, select Menu > Find & Reserve > Find a Hotel
  2. Click “Near an address” toward the top
  3. Enter the desired address, dates, and any special rate details, followed by “Find” to perform the search
How do I reserve multiple rooms on Marriott.com?

For one to three rooms:
Our online reservation system will allow you to book three rooms at a time per reservation. Simply choose 1, 2 or 3 from the “Rooms” dropdown menu when starting your search.

For four to nine rooms:
You may reserve up to three rooms at once online. To reserve four to nine rooms, first make a reservation of three rooms and then choose “Book more rooms at this hotel” at the top of the screen, below the confirmation number, when you complete your first reservation. This will save the hotel name, your travel dates, address and credit card information so you can easily make one or more additional reservations.

You may also choose to book 4-9 rooms at once over the phone with a reservation agent by calling your local Worldwide Reservations Telephone Number.

How do I reserve a large number of rooms for a group (e.g. a family reunion)?

Reservations requiring 10 or more rooms for the same arrival and departure are known as a “group booking.” These typically have different rates, availability structures and deposit requirements than non-group reservations. To make a group booking, click the menu in the upper left, then Find & Reserve, followed by Find a Hotel for Group (10+ rooms). You may also contact the sales department at your hotel or contact our corporate group sales office by phone toll-free at 1-800-831-4004.

How do I book a reservation?

To book a reservation online:

1. Go to Marriott.com and sign in if you are a Rewards member
2. In the “Find a Hotel” box, enter your stay information
3. Select "Find" to open search results; a list of available hotels will display with the lowest available rate
4. To find the rates and room types for a specific hotel, select "View Rates"
5. Select the rate and room type you want; your Reservation Details page will open
6. Review details and enter any room preferences, then select “Continue”
7. If you have not signed in as a Rewards member, a box will appear where you can sign in; if you are not a member, close the box or continue as a guest. However, if you have selected a Member Rate you will need to either sign in or join the Marriott Rewards program.
8. Once you have entered your information, select “Book now” to complete the reservation
9. Your confirmation number will display and an email confirmation will be sent to the address you provided

If you need additional assistance, call Customer Care at 800-721-7033 (toll-free in the U.S. and Canada), or contact a worldwide reservation center nearest you

How do I rebook a hotel from a prior stay?

First, sign into your Rewards account. When “My Account” opens, select “Activity”. You can then select the rebook link next to the hotel you would like to rebook.

How do I book my hotel, airfare and rental car together?

To book your hotel, airfare and rental car together, go to Vacations by Marriott and complete the required information. For additional assistance, call 877-483-7275 (toll-free in the U.S. and Canada), or contact a worldwide reservation center nearest you.

How do I book a honeymoon package?

You can book a honeymoon package on Experiences by Marriott. For assistance, please call Customer Care at 800-721-7033 (toll-free in the U.S. and Canada), or contact a worldwide reservation center nearest you.

How can I find out the hotels within a specific category or tier?

To see all hotels of a particular category, go to the Marriott Rewards home page and click the link "Turn your points into free hotel stays". In the window that pops up, choose the category next to "View hotels in" and click Find to see all hotels in that category.

Why do you ask for the number of adults and children?

This information is used to provide accurate room pricing.

Why do you ask for my children’s ages?

This information is used to provide accurate room pricing and enable the hotels to prepare for your arrival.

How do I book multiple rooms if the number of guests and/or children’s ages vary by room?

If you want to book more than one room, and either the number of guests or the ages of children vary by room, please make multiple individual reservations.

How do I find my corporate rate?

To access your company code, email Customer Care. Proof of eligibility is required at check-in.

How do I search for multiple rates on Marriott.com?

Unfortunately, at this time the ability to search for multiple rates on Marriott.com is not available.

Special Requests

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How do I request an early check-in or late check-out?

We're happy to offer you early check-in or late check-out when available. During step 1 of making your reservation, click Edit Request(s) and select the "Early check-in" box to make your early check-in request. In the "Any special requests or needs?" field you can note your late check-out request, and it is best to speak with the front desk of the hotel on your day of departure to see if this can be accommodated. If the hotel is unable to accommodate this request, the front desk will hold your luggage for you while you wait.

How do I request adjoining/connecting rooms?

Our security requirements allow adjoining and connecting room requests to be made at the time you book your reservations or when all guests arrive. During step 1 of making your reservation, click Edit Request(s) and note your request for adjoining rooms in the "Any special requests or needs?" field. If you have already booked your reservation, please inform the representative during your check-in, with all guests present, that you prefer adjoining or connecting rooms.

How do I indicate special requests such as bed type, non-smoking room and accessible accommodations?

You may indicate room and accessibility preferences by expanding the “Special Requests & Needs” menu when viewing by rate type during the reservation process. You will be notified whether your specific preferences are ‘guaranteed', 'unavailable' or a ‘pending request’ during Step 2 of the reservation process. 'Unavailable' and ‘pending request’ preferences, while not available at the time of booking, will be noted on your reservation and the hotel will do their best to accommodate your request(s).

What is a feather-free room?

A feather-free room has no bedding, pillows, or other furnishings that contain feathers or down. Feather-free rooms are made available for the comfort of guests who may have allergies or other discomforts associated with feathers or down.

How do I book an all-inclusive package?

To book an all-inclusive package, go to All Inclusive Vacations and select the region you want to visit. A listing of hotels and the details of their packages will appear. You can determine availability by selecting the “Find & Reserve” option at the top of the page. Enter your stay information and then select “Find”.

How do I book a golf package?

To book a golf packages, go to Experiences by MarriottSM Packages and select “Ultimate Golf”. Then, select “Find & View Rates” to check the availability of golf packages for the destination and dates you want.

How do I book a spa package?

To book a spa package, go to Experiences by MarriottSMPackages and select “Spa Getaway”. Then, select “Find & View Rates” to check the availability of spa packages for the destination and dates you want.

Changing/Confirming a Reservation

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What is the cancellation policy?

Once you choose a hotel and see the list of rooms and rates for that hotel, select "Rate details" below the room description to see the cancellation policy for that rate. After selecting that rate, you will also see the cancellation policy in the Summary of Charges section of the Review Reservation Details page. If your reservation is made, you can open the reservation and view the cancellation policy toward the bottom in a separate box.

How can I change/modify/or cancel my reservation?

There are 2 ways you can change/modify/cancel your reservation.

1. You can change your guest information, travel dates, room preferences and billing information for existing reservations. From any page on Marriott.com, click the Reservations link at the top of the page. If you are signed in, click View All Reservations and then select the reservation you would like to change. If you are not signed in, simply enter your reservation confirmation number, arrival date, first name and last name to find the specific reservation.

On the reservation page, you can choose to make changes to the reservation, cancel the reservation, or make an additional reservation at the same hotel. By selecting one of the four "edit" buttons you can:  

  • Change date & rates
  • Change room preferences
  • Change guest information
  • Change room type
  • Change number of rooms
  • Change billing information

Once you have made your desired changes, click Update and then Submit Changes to save the changes. Learn about making a change to a Marriott Rewards redemption reservation.

2. You can change/modify/or cancel a stay from “My Trips.” First, sign into your Rewards account. When “My Account” opens, select “My Trips” and from there you may change/modify/or cancel your stay.

How can I confirm that my reservation has been made?

Step 4 of the reservation process will generate a confirmation number. You'll also receive an email with the details of your reservation. There's no need to contact the hotel to confirm. Step 4 also lets you print your confirmation, forward it to a friend or automatically update your Microsoft Outlook calendar. If you don't receive a confirmation email, please check the spam filters on your email software to make sure Marriott email can get through, and to verify that your Internet service provider does not block such email. You may use this confirmation number, along with the last name on the reservation, to review or change your reservation on Marriott.com.

I didn't receive a confirmation email after making my reservation

You may use your confirmation number, arrival date, and the first and last name on the reservation to retrieve details of your travel plans if you are not signed in. Click Reservations at the top of the page. Then enter your confirmation number, arrival date, and the first and last name on the reservation, followed by Find to see the details of your reservation.

If your Marriott Rewards number is on the reservation, first sign in to your account. Then click My Reservations at the top, followed by View All Reservations. To see details of a reservation, click the confirmation number.

Why am I not receiving my email confirmations?
I booked a travel package including air and/or rental car on Marriott.com. How do I change the reservation?

To change a travel package that includes air and/or rental car, contact our partner, iSeatz. They can help with any questions or requests about your travel reservation.

iSeatz
Phone (from the United States or Canada): 877-320-3257
Phone (from other locations): 949-470-1415
Email: marriott-support@iseatz.com

General

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Why do I need a credit card number to reserve a room?

Marriott.com requires all room reservations to be guaranteed by a valid credit card. Your credit card is not charged at the time of reservation, and is used as a guarantee that a room will be held in advance of your arrival. Your credit card will be charged only if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check in. Your credit card information is safe with Marriott. Your information is never shared with third parties. Please see our privacy statement for more information.

Why do some properties require a prepaid deposit?

Some rates require a one-night prepaid deposit due to a special local event or when a property is offering an advance purchase discounted rate. Both instances carry special terms and conditions, such as a non-cancelable or strict cancel policy.

How can I be sure a room will accommodate the number of guests?

In Step 1 ("Choose dates, rooms & rates"), you'll notice each option features a link labeled “Room details.” Click that link to review the maximum number of guests permitted in a room. For your comfort, the number of guests you indicated in Step 1 should not be greater than this maximum. Only rooms that can accommodate the number of guests you indicated will be displayed.

Can I save my room preferences and contact information?

Yes. When you create an online account profile on Marriott.com, it will retain contact information and room preferences that speed up future reservations. To establish your account on Marriott.com, click “My Account” in the top right corner of any Marriott.com page. If you are not yet a Marriott Rewards member, select “Join Marriott Rewards.” If you are already a Rewards member, select “Create online account.” Whenever you make reservations in the future, sign on to Marriott.com. Your online account saves your room preferences and guest information and will pre-populate these fields when making future reservations when you are signed in.

How do I get and use a credit card authorization?

Please download the Credit Card Authorization Form and once completed, please fax the form to the hotel. The fax number can be found on the hotel’s website.

How do I buy a gift card?

Marriott GiftCards and eGiftCards can be purchased by visiting Marriott GiftCards. GiftCards are available for any amount from $25 to $2,000 USD, and can be used at any participating Marriott property or online at ShopMarriott.

Contact us


Call us

Reservations
In the USA & Canada: 1-888-236-2427
Global reservations centers
 

Marriott Rewards Members
In the USA & Canada: 1-801-468-4000
Global customer support  


Customer Support
In the USA & Canada: 1-800-721-7033
 

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