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Technical Difficulties

General

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  • What browsers work best with Marriott.com?

    We recommend viewing the site in a modern Web browser to optimally view its rich array of applications and visual features. The latest versions of the following browsers are ideal for visiting and interacting Marriott.com:

    Microsoft Internet Explorer
    Google Chrome
    Mozilla Firefox
    Safari

    JavaScript must be enabled in order to use many of Marriott's web site features, such as dropdown lists, calendars, etc.

  • Does Marriott.com offer Chat help?

    Yes. Marriott.com does offer chat. Marriott.com’s chat feature is initiated by our customer care team and is available 8 a.m. to 11 p.m. ET.

  • I received a chat invitation but don't see it anymore.

    Chat invitations are also based upon customer care associate availability. If representatives are busy assisting other customers, a chat invitation will not be offered. Chat is offered 7 days a week from 8 a.m. to 11 p.m. ET.

  • How can I find hotels near a specific address?

    You can locate hotels within a 50-mile radius from an address.

    1. Click the "Advanced Search" link (next to the "Find" button).
    2. On the Advanced Search page, click "Near an Address" (located below the “Hotel”, "Deal" and "Event Space" boxes).
    3. Enter the street address you wish to be near without suite or unit numbers and click "Find."
  • Why is my connection speed to Marriott.com so slow?

    Connection speed to any website can be affected by many factors, including the type of Internet connection a user has (dial-up, cable, DSL, etc.), the amount of traffic using those routes or the amount of traffic trying to access a specific site.

    If you are experiencing a slow connection to Marriott.com, please close your browser and try to access with a new browser session. If connectivity issues persist, please contact us.

Account

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  • I get an error message when I try to log into my Marriott Rewards account.

    Do you have a Marriott Rewards account number? You may have a profile that does not have a number assigned to it. Sign in at www.marriott.com. If a Marriott Rewards number is not assigned to your account, you will be asked to confirm the email address you used to sign up to automatically upgrade to an online account. After upgrading to an online Rewards account, you should be able to access your information.

    If you have an account number, your “signed in” session may have simply timed out. Try signing out and then sign back in to view your account information.

    If you still cannot access your Marriott Rewards information, please contact us and we'll be happy to assist you.

  • How do I deactivate my online account?

    Deactivating your account will disable access to all online information, including your Marriott Rewards® account statement. You will no longer be able to review or modify information online.

    To deactivate your online access:

    1. Sign in with your Marriott Rewards number (or email address) and password in the upper right corner of the page.
    2. Click on the “My Account” link located in the upper right-hand corner of the page to display a menu of options. Click "Account Overview."
    3. Click the "Profile" link towards the top of the page.
    4. Once your personal information is displayed on the page, click on the “Deactivate online account” link located towards the bottom.

    Your Marriott Rewards account number will remain valid and you'll continue to earn points or miles when you stay with Marriott. If you'd like to deactivate your Marriott Rewards account, please call Marriott Rewards Customer Support at 1-801-468-4000 (Monday – Friday, 8:15 a.m.-9 p.m.ET) or 1-800-450-4442 (toll-free, 24 hours, 7 days a week.)

    Please note that the toll-free number is an automated line.

    As a Marriott Rewards member, you may reactivate your online account at any time without losing data in your account.

  • How can I update my personal information online?

    Once you have logged in, you can easily change your personal information. From the "My Account Overview" homepage, select the “Profile” link and select "Edit" for the informtion you wish to update.

Cookies

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  • What is a cookie?

    A cookie assigns each visitor a unique, random number (an anonymous user ID) that resides on your computer. The cookie doesn’t personally identify you and it cannot read data from your computer.

    Cookies have become a standard practice on the Internet. We use cookies to help us tailor our site to your needs and deliver more personalized service. We also use cookies to track the pages on our site visited by our users.

    You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of the personalized features of our site.

  • Do I have to enable cookies to make reservations?

    Yes. Marriott.com uses session and persistent cookies to facilitate navigation throughout the online reservation process, and to provide other functionality. For more information on the use of cookies on Marriott.com, please refer to our Internet Privacy Statement.

  • How do I enable cookies on my browser?

    For Internet Explorer, the cookies enable/disable functionality is located in "Tools" under the label “Internet Options”.

    For Firefox, you’ll find the privacy/cookies functions in the "Tools" section.

    Similarly, these preferences include an option to disable cookies. This is sometimes necessary when trying to alleviate certain technical difficulties that may occur.

JavaScript

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  • Do I need to enable JavaScript to use Marriott.com?

    Yes. JavaScript must be enabled in order to use many of Marriott's website features, such as dropdown lists, calendars, etc.

  • How do I enable JavaScript on my browser?

    See below for steps to enable JavaScript on the browsers we recommend for viewing and interacting with Marriott.com:

    Microsoft Internet Explorer 6, 7 and 8

    1. Open the "Tools" menu.
    2. Select "Internet Options."
    3. Select the "Security" tab.
    4. Click the "Custom level" button in "Security level for this zone."
    5. Scroll down to the "Scripting" section.
    6. Choose "Enable" under "Active scripting."

    Mozilla Firefox 3 (for PC)

    1. Open the Tools menu.
    2. Select "Options."
    3. Select "Content."
    4. Make sure that "Enable JavaScript" is checked.

    Mozilla Firefox 3 (for Mac)

    1. Open the Firefox menu.
    2. Select "Preferences."
    3. Select "Content."
    4. Make sure that "Enable JavaScript" is checked.

    Apple Safari 3 and 4

    1. Open the Safari menu.
    2. Select "Preferences."
    3. Select "Security."
    4. Make sure that "Enable JavaScript" is checked.

Smart Phone App

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  • I’m having a problem with the app. What should I do?

    If a problem occurs when making a reservation and you're unsure of your reservation's status, please call one of our Reservation Numbers (listed in the app under "More options > Call for reservations") for assistance in making your reservation.

    If the app is crashing or experiencing issues, please delete it and try reinstalling it from the App Store. If that doesn't work, or you have other feedback, please email us at Marriott.Mobile.Customer.Care@Marriott.com and we will respond as quickly as possible.

  • Does the app require an Internet connection?

    Yes, the app requires either a telecommunications network or wireless Internet connection because it must use current data for most of its functions.

  • I was in the middle of making a reservation on the app and now it wants me to start over.

    During the reservation process, when you select a specific room and rate the system will put that selection on hold for you for a limited amount of time. However, if you leave the app and return to finish the booking later, you may be prompted to start over because the hold has expired.

Accessibility

Contact us

Have a question or concern?
Email us and we will get back to you within 24 hours.

Call us

Reservations
In the USA & Canada: 1-888-236-2427
Global reservations centers

Marriott Rewards Members
In the USA & Canada: 1-801-468-4000

Customer Support
In the USA & Canada: 1-800-721-7033
Global customer support

FAQ Topics

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