Marriott®’s industry-leading distribution system is powered by MARSHA, our proprietary global reservation system. It is fully integrated with our revenue management, eCommerce, customer loyalty and property management systems, as well as the Global Distribution System (GDS) used by travel agents and systems of e-Intermediaries. MARSHA provides low costs per transaction, high contribution to occupancy, and high revenues generated per call.
Driving Value to Your Business Efficiently
All reservations from call centers, Marriott.com, GDS or other electronic channels come through the same centralized reservation system, providing significant efficiencies. In 2012, Marriott’s reservation system:
Providing Global Service Excellence and Fluency
Marriott’s Worldwide Reservations Centers are staffed with more than 2,500 associates trained to serve customers in 12 languages: English, Spanish, German, Italian, French, Arabic, Cantonese, Mandarin, Japanese, Hindi, Dutch/Flemish and Portuguese.
Leading Online Bookings Through Marriott.com
Marriott continues to expand uses for its eCommerce platform to enrich guest experiences, entice customers to use electronic channels, and drive business to Marriott brands.