About This Hotel

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JW Marriott Hotel Surabaya

  • JL Embong Malang 85-89
  • Surabaya, 60261 Indonesia
  • Phone:  62 31 545 8888
  • Fax:  62 31 546 8888
  • Sales:  62 31 545 8888 ext. 3509
  • Toll-free:  0800 1831 800

Hotel Highlights

  • A luxury hotel in Surabaya, Indonesia; 412 elegant rooms include 19 suites & 32 serviced apartments
  • Executive level with smoke-free private lounge, complimentary breakfast, concier
  • 11 meeting & conference rooms include the Royal Ballroom, seating up to 1,500 theatre-style

Hotel Information

Check-in and Check-out

  • Check-in: 2:00 pm
    Check-out: 12:00 pm
  • Express check-in and Express check-out

Pet Policy

  • Pets not allowed

Property Information

  • 25 floors, 365 rooms, 47 suites
  • 11 meeting rooms, 12,508 sq ft of total meeting space
  • 1 concierge level

Services

Complimentary Service

  • Coffee/tea in-room
  • Shoeshine

Business Services

  • Copy service
  • Fax service
  • Full-service business center
  • Messenger service
  • Network/Internet printing
  • Post/parcel
  • Secretarial service
  • Translator

Guest Services

  • Babysitting
  • Cash machine/ATM
  • Concierge desk
  • Evening turndown service
  • Foreign exchange
  • Housekeeping service daily
  • Laundry on-site
  • Limousine service
  • Newspaper delivered to room, on request
  • Newspaper in lobby
  • Room service, 24-hour
  • Safe deposit boxes, front desk
  • Valet dry-cleaning

High-speed Internet access

Public Areas: Wired, Wireless

Guest Rooms: Wired

Meeting Rooms: Wired, Wireless

Features

Guest Facilities

  • Bar-B-Q and/or picnic area
  • Barber/Beauty shop
  • Car Rental onsite: 24-Hour Hotel Limo Service, 62-31-545-8888

Shopping & Stores

  • Drugstore
  • Florist

There may be a fee for some guest services. Not all features and services are available in all rooms. Contact hotel for details.

JW Marriott® Hotel Surabaya

JL Embong Malang 85-89 Surabaya, 60261 Indonesia

  • Phone:  62 31 545 8888
  • Fax 62 31 546 8888
  • Sales:  62 31 545 8888 ext. 3509
  • Toll-free:  0800 1831 800

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Reservations by Phone

To make reservations by phone, call 1-800-228-9290 in the USA and Canada (or any of our worldwide reservation telephone numbers ).

Information to Download

Printable Hotel Fact Sheet

  • Quick facts and glimpse into the hotel features and offerings.
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