Marriott Individual Incentive Awards are products designed to be used as part of bona fide incentive, loyalty, or sales promotions program to motivate, reward, and inspire your target audience.
Marriott Individual Incentives offers three different types of Incentive Awards:
Our Stay Awards and TravelCards are currently available as eIncentives (Virtual awards).
Our Marriott Cheques are currently offered in GBP, USD, Euro and Canadian Dollar.
Paper Awards are not replaceable if lost, stolen, destroyed, or expired. Plastic and eTravelCards, if registered on gifts.marriott.com, can be replaced.
No, you are not able to earn Marriott Rewards points on the portion of your stay covered with your Stay Award. Marriott Rewards members earn Marriott Rewards points for applicable incidental charges incurred during your stay. Join Marriott Rewards if you’re not a member.
The first step is to contact one of our sales managers to discuss your program so that we may help you find the right product.
You may need to submit a description of your program, as well as samples of any and all materials used in the program for evaluation. All programs using Marriott Individual Incentives would need to follow applicable laws, rules, and regulations.
To begin the ordering process, you’ll need to sign and return a simple Purchase Agreement, after which your first order may be placed. Please contact a sales manager via email at Marriott.Incentives@Marriott.com or by phone for pricing information or to complete an order:
In the US: 1-800-835-7754
In the UK: 0 800 56 56 66
We accept all major credit cards and company checks.
Yes, if your purchase is part of a qualified incentive program.
There's never a minimum; you may purchase any amount.
There is a shipping and handling fee of $25.00 (US) for orders under $5,000. There is no shipping and handling fee for orders over $5,000.Overnight shipping costs are charged accordingly. There is no shipping and handling fee for eIncentive products.
Allow 7-10 business days for orders to be processed and shipped.
The front of each paper certificate includes a congratulatory letter section to award winners. We will be happy to customize this section with your copy, logo, and executive signature for a one-time print setup charge of $150. Or, if you prefer, we can leave the letter portion blank for you to customize. We are currently unable to customize TravelCards.
Unfortunately, we do not provide airfare. However, one of our Marriott Incentives specialists will be glad to provide the name and number of the appropriate contact person with the airline of your choice or an intermediary company that could manage a package program for you.
TravelCards have no expiration date. All other Incentive Awards have a 15 month expiration date from the time of purchase.
The Marriott TravelCard is designed to carry a balance. For this reason, any value that is not redeemed on a single use will remain on the TravelCard to be applied to a future use. For Marriott Cheques however, no change will be given back for the unused portion.
You’ll need to register your card at gifts.marriott.com. Once registered, balances may be checked and if the card is lost, it will be replaced.
The Stay Award number and name is provided on the front of the Award certificate. If an eIncentive is ordered, this information is provided within the order confirmation email. If you can’t locate your email or Award certificate, please contact the provider of your Award.
Every Marriott reservation must be secured via credit card. A credit card is also required at check-in to cover the cost of incidentals such as long distance calls and meals. The cost of the room stay will be covered by your valid Award and not charged to your credit card.
To make changes online to an existing reservation, select the “modify” link in the reservation confirmation email that you received. If you can’t modify your reservation, call Marriott Individual Incentives Reservations at 1-800-899-7235.
To cancel a Stay Award certificate reservation, please contact your hotel as each property may have a specific cancelation policy. You can also call Marriott’s Global Reservations at 1-888-236-2427 or visit the cancelation page on Marriott.com to cancel your reservation.