Paper Awards are not replaceable if lost, stolen, destroyed, or expired. Plastic and eTravelCards, if registered on gifts.marriott.com, can be replaced.
No, you are not able to earn Marriott Rewards points on the portion of your stay covered with your Stay Award. Marriott Rewards members earn Marriott Rewards points for applicable incidental charges incurred during your stay. Join Marriott Rewards if you’re not a member.
TravelCards have no expiration date. All other Incentive Awards have a 15 month expiration date from the time of purchase.
The Marriott TravelCard is designed to carry a balance. For this reason, any value that is not redeemed on a single use will remain on the TravelCard to be applied to a future use. For Marriott Cheques however, no change will be given back for the unused portion.
You’ll need to register your card at gifts.marriott.com. Once registered, balances may be checked and if the card is lost, it will be replaced.
You can visit MarriottRedeemIncentives.com for a complete list.
The Stay Award number and name is provided on the front of the Award certificate. If an eIncentive is ordered, this information is provided within the order confirmation email. If you can’t locate your email or Award certificate, please contact the provider of your Award.
Every Marriott reservation must be secured via credit card. A credit card is also required at check-in to cover the cost of incidentals such as long distance calls and meals. The cost of the room stay will be covered by your valid Award and not charged to your credit card.
To make changes online to an existing reservation, select the “modify” link in the reservation confirmation email that you received. If you can’t modify your reservation, call Marriott Individual Incentives Reservations at 1-800-899-7235.
To cancel a Stay Award certificate reservation, please contact your hotel as each property may have a specific cancelation policy. You can also call Marriott’s Global Reservations at 1-888-236-2427 or visit the cancelation page on Marriott.com to cancel your reservation.