1. What is Marriott’s Smoke-free Hotel Environment strategy?
Marriott’s Smoke-free policy strategy includes all of the company’s lodging brands in the United States and Canada. This policy took effect October 16, 2006.
The policy represents one of the industry’s largest moves to a non-smoking environment, and has been implemented in more than 2,300 hotels and corporate apartments and nearly 400,000 guest rooms under the Marriott, JW Marriott, The Ritz-Carlton, Renaissance, Courtyard, Residence Inn, SpringHill Suites, Fairfield Inn, TownePlace Suites and ExecuStay brands. This initiative includes guest rooms, public spaces and associate work areas.
2. Why did Marriott implement the Smoke-free Hotel policy?
The majority of guest requests favor a non-smoking hotel environment. The only way to provide this experience is to not allow smoking within the building. Therefore, we have applied this preference throughout our hotels. We do provide designated smoking areas outside the building to accommodate the needs of guests who smoke.
3. Does the Smoke-free Hotel policy apply to Marriott’s international properties?
The policy is optional in our international properties at this time. We will continue to offer non-smoking guestrooms in all hotels located outside of North America but will allow international properties to accommodate local laws, cultures and preferences when deciding to implement the smoke-free hotel policy at individual hotels.
4. How will smokers be accommodated? Will they be able to smoke on the property?
Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in designated areas.
5. What measures will Marriott take to enforce the Smoke-free Hotel policy?
The policy is integrated in the Marriott Quality Assurance process. All associates have been trained to respond to potential violations of the policy. For example, housekeepers are trained to observe signs of smoking in the hotel. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. Pre-arrival email notifications also include a reference to the policy. There is a significant room recovery fee for guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition.