Find a lower rate and we’ll match it and give you a 25% discount, subject to the following terms and conditions:
The Best Rate Guarantee does not apply to Delta Hotels, Protea Hotels®, Ritz-Carlton Montreal, The Ritz London, Hotel Ritz Madrid, and Ritz-Carlton Residences®.
Your reservation must be made through our worldwide reservations centers, a Marriott hotel or an official Marriott website for:
The guarantee does not apply to the following rate types:
The “Comparison Rate” must be found, and a completed claim form submitted within 24 hours of booking the reservation through the Marriott reservation channel. It also must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply. In addition, if the Comparison Rate is found on the day of arrival, the claim must be submitted by 11:59 p.m. of that day in the hotel’s time zone in order to ensure timely processing.
Marriott will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. For claims submitted on the day of arrival, the claim will be processed within approximately four hours.
When multiple rates for the same hotel, reservation dates, and room type are available through a Marriott channel you must reserve the lowest rate to be eligible for the guarantee.
The Comparison Rate must be reservable by the general public and be verifiable by Marriott. If the Comparison Rate is offered through a Marriott channel, you must reserve that rate to qualify for the guarantee. Marriott will not charge a cancellation fee. If the Comparison Rate is reserved through a non-Marriott channel, Marriott is not responsible for any fees or other costs incurred due to cancellation of a reservation.
Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time Marriott validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. Marriott may deny claims where the difference between the comparison rate and the rate on the Marriott reservation channel is less than $1.
Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored; nor will they be valid for a multi-day stay if the total room cost of the stay is the same or greater than the total room cost through a Marriott channel.
Void where prohibited by law. Marriott reserves the right to modify or cancel the guarantee at any time without prior notice.
Learn more and submit a claim.
Consult rate rules for each reservation for specific restrictions. Cancellation charges apply if a reservation is changed or cancelled after the deadline identified in the rate rules. For certain rates and rooms (for example, advance purchase rates), changes to the reservation may not be permitted once booked. Applicable restrictions are communicated in the rate rules for each reservation.
Advance payment may be required for special event dates or discounted price points determined by individual properties. Gaylord Hotels may require advance payment. Consult rate rules for each hotel and each reservation for specific restrictions and rules.
Rewards Members may earn and redeem points, subject to the terms and conditions of the Rewards Program. Rooms booked through third party online retailers, such as Expedia.com, Orbitz.com, Travelocity.com, Hotels.com, Booking.com, Priceline, etc. are not eligible for Points or Elite night credit. Wholesale packages and series tours are not eligible for Points or Elite night credit regardless of booking source.
Throughout the U.S. and Canada, we will do our best to honor your room and bed type preferences based on availability at the time of stay. Outside the U.S. and Canada, smoking/nonsmoking preferences are honored on availability; exact bed sizes may vary.
Mobile check-in is available to Rewards members at participating hotels.
Locations subject to change.
Free Wi-Fi is available to Rewards members at participating hotels.