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Marriott Rewards 2009 Program Enhancements FAQs

What is changing about Marriott Rewards and when will those changes become effective? What does it mean to have “No Blackout Dates”? Which brands will participate in the new No Blackout Date policy? How many points does a free night cost? What hotels are in new Category 8? Will Stay Anytime Rewards change? Will PointSaver Rewards change? Will Travel Package Rewards change? Can I use the 5th free night of the “Redeem for 4 nights and Get the 5th Night Free” Reward toward another redemption stay? If I redeem for 10 nights, do I get the 5th and 10th nights for free? Will the 5th free night of the “Redeem for 4 nights and Get the 5th Night Free” Reward be automatically applied when I reserve a redemption stay? I have a redemption reservation already booked for next year. Does this change my reservation? I have a redemption reservation already booked for next year. May I rebook it under the new program changes? I have a redemption reservation already booked but I haven’t ordered my certificate yet.  Will I have to pay a different amount of points for the stay? I have a redemption reservation already booked but I haven’t ordered my certificate yet.  How do I order my certificate? Will Platinum members who choose to earn airline miles at Marriott hotels earn a 50% point bonus? I see a hotel is offering rooms available for cash, but I am not able to redeem points. Why?

What is changing about Marriott Rewards and when will those changes become effective? On January 15, 2009, Marriott Rewards introduced four changes to the program.   No Blackout Dates Blackout Dates have been eliminated at nearly 2,900 Marriott hotels worldwide. Redeem for 4 Nights and Get the 5th Night Free Rewards Use Marriott Rewards points to stay at Marriott hotels for 4 nights and get the 5th redemption night free. 50% Platinum Elite Bonus Platinum Elite members who choose to earn points now earn a 50% bonus on base points earned during stays at Marriott hotels, versus the 30% bonus Platinum members earned previously. New Award Schedule The new award schedule has been restructured to let you stay when and where you want to stay regardless of the time of year.  Back to top

What does it mean to have “No Blackout Dates”? Effective January 15, 2009, hotels have standard rooms available for redemptions every day. Blackout dates traditionally refer to a limited number of dates on which a hotel could choose not to accept redemptions. With our new “No Blackout Dates” policy, hotels will no longer have blackout dates for redemptions. Hotels may limit the number of standard rooms available for redemption on a limited number of days.  Back to top

Which brands will participate in the new No Blackout Date policy? The following Marriott hotel brands are participating in the new No Blackout Date policy: Marriott® Hotels & Resorts JW Marriott® Hotels & Resorts Renaissance® Hotels & Resorts Courtyard® Residence Inn® Fairfield® Inn TownePlace Suites® SpringHill Suites® Marriott Conference Centers®  Back to top

How many points does a free night cost? The following chart details the points required by category of hotel for each redemption night.  Back to top

What hotels are in new Category 8? Hotels in Category 8 are located in some of Marriott’s most popular destinations and, as such, are priced accordingly. The 14 hotels in this exclusive category include: Paris Marriott Hotel Champs Elysees Renaissance Paris Vendome Renaissance Paris Arc de Triomphe Hotel JW Marriott Capri Tiberio Palace Resort & Spa Rome Marriott Grand Hotel Flora London Marriott Hotel County Hall London Marriott Hotel Grosvenor Square   London Marriott Hotel Park Lane Le Merigot, A JW Marriott Beach Hotel & Spa, Santa Monica Renaissance Chancery Court London New York Marriott East Side New York Marriott Marquis Renaissance New York Hotel Times Square South Beach Marriott Hotel  Back to top

Will Stay Anytime Rewards change? Stay Anytime Awards have been eliminated.  Back to top

Will PointSaver Rewards change? PointSaver Rewards will continue to be offered at up to a 33% points discount off Hotel Rewards. PointSavers Rewards are available for limited time periods, and participation and availability of PointSavers Rewards are at the discretion of the hotel. Members can redeem their points for PointSavers Rewards at participating Marriott-brand hotels when available.  Back to top

Will Travel Package Rewards change? Travel Package Rewards fall under the new point structure and members still enjoy the attractive 1-to-1 conversion on airlines miles. View travel package Rewards chart  Back to top

Can I use the 5th free night of the “Redeem for 4 nights and Get the 5th Night Free” Reward toward another redemption stay? The 5th night must be booked at the time of the reservation and applied in conjunction with the same stay  Back to top

If I redeem for 10 nights, do I get the 5th and 10th nights for free? Yes, when you redeem for 10 nights you will get the 5th and 10th redemption nights for no additional points.  Back to top

Will the 5th free night of the “Redeem for 4 nights and Get the 5th Night Free” Reward be automatically applied when I reserve a redemption stay? Guests must reserve a stay for a minimum of 5 redemption nights at one hotel to receive the 5th night for free.  The 5th night free will be automatically applied when guests reserve for minimum of 5 night redemption stay.  Back to top

I have a redemption reservation already booked for next year. Does this change my reservation? All redemption reservations booked on or before January 14, 2009, will be honored at the current award schedule.  Back to top

I have a redemption reservation already booked for next year. May I rebook it under the new program changes? No, the new program structure will not be available until January 15, 2009. You may book a new reservation on or after January 15, 2009.  Back to top

I have a redemption reservation already booked but I haven’t ordered my certificate yet.  Will I have to pay a different amount of points for the stay? All redemption reservations booked on or before January 14, 2009, will be honored at the point price at which they were booked.  Back to top

I have a redemption reservation already booked but I haven’t ordered my certificate yet.  How do I order my certificate? Please call Guest Services to order your certificate.  Back to top

Will Platinum members who choose to earn airline miles at Marriott hotels earn a 50% point bonus? All elite bonuses are only valid for members who choose to earn points.  Back to top

I see a hotel is offering rooms available for cash, but I am not able to redeem points. Why? Every participating hotel makes standard rooms available for redemption every day. There may be times when a room is available for cash sale but not for point redemption, including: No Blackout Dates only applies to standard rooms. The hotel may have sold out of standard rooms for both cash and point redemption. The rooms available for cash sale may be upgraded rooms. The date is an approved Inventory Control Date. On a limited number of nights, hotels may limit the number of rooms available for redemption. You may be trying to redeem on one of these nights and the hotel has already reached its maximum number of redemptions. If you have additional questions regarding the availability of rooms for the redemption of Marriott Rewards points, please contact us to research the specific dates in question.  Back to top