Frequently Asked Questions
How early should I arrive for my spa appointment?
Please arrive a minimum of 30 to 45 minutes before your first treatment, or 15 minutes before your first Salon treatment. By arriving early, you will be able to check in, relax and fully enjoy your spa experience. You may wish to shower, use the steam, sauna or whirlpool, or even work out in our fitness center prior to your appointment.
Please remember that your appointment time has been scheduled just for you, and if you arrive late, your treatment time will be shortened. Should this happen, we will do our best to accommodate you, but out of respect to all guests, we cannot guarantee your full service.
What should I bring?
The Spa at The Grand Hotel provides robes, spa sandals and a private locker for your personal belongings. If you plan to work out, please bring appropriate workout attire and footwear. The fitness center is open 24 hours daily with hotel key access. (Times may vary by season and holidays). Swimsuits (optional) may be worn in the whirlpool or for wet treatments, and of course, required in the swimming pool.
We highly recommend that you do not bring jewelry or any other items of great value.