Marriott Rewards Points and Redemption

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Marriott Rewards - Points and Redemption Questions

1. What is Marriott DreamRewards Tracker?
2. Do Marriott Rewards points expire?
3. How can I transfer points to another member?
4. Can I earn both points and miles?
5. How often does my online account update?
6. How do I figure out how many points it will cost me to stay in a hotel?
7. How do I reserve a room and redeem my points for a hotel stay?
8. How can I earn points for multiple rooms as an event planner?
9. Do I get credit for rooms that I paid for, even if I’m not staying at the hotel?
10. Can my spouse use my number to earn points?
11. Why can't I use my Marriott Rewards points when the hotel is not sold out and has rooms available?
12. Can my family members use my points?
13. Can I buy/purchase points?
14. How do I redeem my points for merchandise?
15. How do I use a Marriott Rewards travel package?
16. Do I get credit if I pre-paid through an online agency?
17. What is the difference between an e-certificate and a paper certificate, and how do I decide which is best for my redemption reservation?
18. Can I make a partial redemption stay reservation on Marriott.com and pay for the rest?
19. When is a stay at a Marriott hotel not eligible to earn Marriott Rewards points?
21. How can I book a Marriott Rewards redemption reservation under someone else’s name (e.g., as a gift)?
22. If I booked five rooms and paid for all five rooms, why did I only get credit for three rooms?
23. Can I earn airline miles instead of Rewards points?
24. I do not see a stay credited to my account. What can I do?
25. What is Marriott DreamRewards Tracker?
26. Do Marriott Rewards points expire?
27. How can I transfer points to another member?
28. How often does my online account update?
29. How do I figure out how many points it will cost me to stay in a hotel?
30. How do I reserve a room and redeem my points for a hotel stay?
31. How can I earn points for multiple rooms as an event planner?
32. Do I get credit for rooms that I paid for, even if I’m not staying at the hotel?
33. Can my spouse use my number to earn points?
34. Can my family members use my points?
35. How do I redeem my points for merchandise?
36. How do I use a Marriott Rewards travel package?
37. Do I get credit if I pre-paid through an online agency?
38. I want to redeem my Rewards points for a reservation. How do I order the eCertificate that I will need to bring to the hotel?
39. I have outstanding eCertificates from a previous unfulfilled reservation. How can I use these eCertificates?

Marriott Rewards - Points and Redemption Answers

1. What is Marriott DreamRewards Tracker?

The DreamRewards Tracker is a way for you to monitor how close you’re getting to your “DreamReward”. Learn more about enrolling and participating in the DreamRewards Tracker by visiting https://marriott.com/rewards/dreamRewardsTracker/main.mi.

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2. Do Marriott Rewards points expire?

As long as you make a paid stay at a Marriott hotel every 24 months, your account and points remain active. Otherwise, your points will expire.

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3. How can I transfer points to another member?

Points can only be transferred from one account to another at the time of ordering a reward in increments of 1,000 points. To do this, a point transfer form must be requested from the Marriott Rewards customer service office. Include both account numbers on the form, the number of points to be transferred and the reward to be requested. Return the form with the signature of both account holders. When you’ve completed the form, please fax it to 801-468-4033 and the points will be transferred and the reward issued.

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4. Can I earn both points and miles?

You have the option to earn either points or miles, but not both for the same stay. You can change your earning preference whenever you’d like, and as often as you’d like. You will earn points or miles based on the selection posted on your Marriott Rewards account at the time of the stay.

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5. How often does my online account update?

Online accounts only update when there's new activity on your account. If there is nothing new there's no change. Please allow 48-72 hours for any new information or updates to appear.

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6. How do I figure out how many points it will cost me to stay in a hotel?

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7. How do I reserve a room and redeem my points for a hotel stay?

To book a reservation using Marriott Rewards points online, follow these steps:

On MarriottRewards.com, enter your username and password to access your account information. If you don't have a username and password, click on “Create Password” and register for online access.
On the right, enter the area where you'd like to stay and your travel dates. Check the box “Use Marriott Rewards Points” and then click “Find”.
A list of hotels will appear that are available for redeeming points. Click on the hotel name for additional information. Click on “Category” to see how many points are required for that location, or click on “Select a Reward” to start your reservation.
The next page will show the available room types. Click “Reserve a Room” for the room type you want. Review the information and click “Continue”. The next page includes your information. Please make any necessary changes and click “Complete Reservation”.

An electronic certificate for your reservation will be ordered automatically and not sent by mail. When you check in, let the front desk know we ordered your certificate electronically and they'll have record of it. Please note that paper certificates are available for a cost of $10.

You'll receive an email confirmation of your order if you entered an email address. This confirmation isn't required by the hotel at check in.

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8. How can I earn points for multiple rooms as an event planner?

Please visit the link below to find out all of the exciting details surrounding Rewarding Events earnings: http://marriott.com/meetings/rewards/travel.mi

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9. Do I get credit for rooms that I paid for, even if I’m not staying at the hotel?

No, Marriott Rewards terms and conditions require that you personally stay at the hotel to be eligible for individual credit. The only exception is to earn points through Rewarding Events. Please visit this link to learn more about Rewarding Events: http://marriott.com/meetings/rewards/travel.mi

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10. Can my spouse use my number to earn points?

No. The Marriott Rewards accounts are individual accounts only. The name on the hotel bill must match the name on the Marriott Rewards account.

A contingent criterion for Marriott Rewards credit is that each stay must be reserved and billed in the member's name. Stays registered to other individuals are not eligible for credit on your account, even if that individual is a family member or friend.

If your spouse is staying without you, they can open their own account. You can always transfer points to and from accounts in 1,000 point increments when it's in conjunction with ordering a Marriott Reward certificate. A signed point transfer form is required for this transaction.

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11. Why can't I use my Marriott Rewards points when the hotel is not sold out and has rooms available?

Participating Marriott Brand Hotels set aside 10% of room inventory for Marriott Rewards redemptions. Once the 10% is booked, Marriott Rewards redemptions are no longer available. You may be able to use a Stay Anytime Reward, which are designed to override availability restrictions as well as black-out dates. Stay Anytime Rewards must be booked by phone by calling 1-888-236-2427 in the US or Canada, or contact one of our Worldwide Reservation Centers.

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12. Can my family members use my points?

Yes, you can use your points to cover rooms for your family.

First, reserve a room in the name of the person staying at the hotel and indicate that they'll be paying with Marriott Rewards points. You have the option to book the reservation on Marriott.com, or by calling our central reservation line at 1-800-228-2100.

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13. Can I buy/purchase points?

Yes. A member may purchase or receive as a gift a combined maximum of 50,000 points per calendar year. Points may be purchased at the rate of $12.50 per 1,000 points. This charge can be placed on the credit card of your choice.

Purchase or Gift Points >>

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14. How do I redeem my points for merchandise?

You have several options for redeeming points for merchandise. By clicking on the link below, you can purchase items from merchants such as Skymall, FTD, Barnes & Noble and many more!

http://marriott.com/rewards/retailmall/retailmall.mi

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15. How do I use a Marriott Rewards travel package?

Travel Packages come in three parts:

Hotel Certificate: The hotel you want to stay in will determine the package you request. We have packages available for categories 1-5, 6 and 7. The hotel certificates are for seven nights, and must be used for 7 consecutive nights at the same property.

To determine a hotel's category, go to Marriott.com. Enter the city, state and country information to look up any Marriott brand hotel or to find out the requirements for a free stay using points. When you get to the homepage for the hotel, click on “Marriott Rewards Category”. A grid will appear displaying the hotel category number.
Airline Miles: Contact your airline regarding how many miles will be needed for your intended flight and to check availability. Order the package that best fits your mileage needs. Marriott will apply the miles to your frequent flyer account for the airline you requested. Once miles are applied, the transaction is final.

The miles must be sent to a frequent flyer account matching the name on the Marriott Rewards account. Miles may not be split between two airlines or airline accounts.
Hertz Rental Certificate: You'll receive a coupon for 25% off your Hertz rental. Contact Hertz for availability and any questions regarding restrictions.

Each of the three portions of the Travel Packages may be used on separate occasions or together for one trip.

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16. Do I get credit if I pre-paid through an online agency?

Prepaid wholesale rates booked through 3rd party online retailers are not eligible for points, miles or Elite night credit, including but not limited to Priceline.com, Hotwire.com, Expedia.com, Orbitz.com, Travelocity.com, Hotels.com, etc. Wholesale packages and series tours are not eligible for points.

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17. What is the difference between an e-certificate and a paper certificate, and how do I decide which is best for my redemption reservation?

E-certificates are Marriott's "paperless" hotel reward certificates that let you order your hotel reward in as little as 24 hours in advance of your stay. When you order an e-certificate, you'll receive an email confirmation. You will not need to present any paper record of the reward order to the hotel. Click here for more information on e-certificates. Paper reward certificates for hotel stays cost $10, and are only required for “gifted” rewards or for special promotions. When making a redemption reservation with a paper certificate, please indicate that you already have a certificate for that reservation.

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18. Can I make a partial redemption stay reservation on Marriott.com and pay for the rest?

Currently, Marriott.com does not have the ability to reserve split reservations. If you'd like to split your reservation by paying for some nights with cash and then using Marriott Rewards points for the remaining nights, please contact Marriott Reservations at 1-800-MARRIOTT or 1-800-228-9290.

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19. When is a stay at a Marriott hotel not eligible to earn Marriott Rewards points?

As a member, you are eligible to receive points for staying at participating Marriott Rewards hotels for your guest room and up to two additional rooms. All rooms must be reserved and registered in your name. You must make arrangements for payment of all rooms on a consolidated bill, which should be requested at time of hotel check-in. To ensure points are automatically posted to your account, you should present your Marriott Rewards membership card at check-in. Point accrual is limited to individual travel and the room must be paid for individually by the member. If a member attends a convention or group meeting and individually pays Marriott directly for the room, he/she will be eligible to receive points for the stay. However, contract rooms (rooms reserved by corporations on an ongoing basis), master-billed rooms and rooms booked at the Marriott Associate Rate are not eligible to earn points. Points earned from room contracts or military rates at certain overseas locations are subject to local restrictions, and may be ineligible for credit. Wholesale packages and series tours booked through a travel agent are not eligible for points.

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21. How can I book a Marriott Rewards redemption reservation under someone else’s name (e.g., as a gift)?

Currently, Marriott.com does not allow you to reserve a room using your Marriott Rewards points for someone else. We would be happy to assist you with this process. To order a Marriott Rewards certificate for a person other than the member, please contact a representative at 1-888-236-2427 if calling from the US or Canada, or contact one of our Worldwide Reservation Centers.

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22. If I booked five rooms and paid for all five rooms, why did I only get credit for three rooms?

Under the Marriott Rewards Terms & Conditions, a member is eligible to receive points for staying at participating Marriott Rewards hotels for his/her guestroom and up to two additional rooms. All rooms must be reserved and registered in the member's name and the member must make arrangements for payment of all rooms on a consolidated bill, which should be requested at time of hotel check-in. To ensure points are automatically posted to member's account, the member should present his/her Marriott Rewards membership card at check-in. For more information, please see terms and conditions under "Point Earning" #1.

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23. Can I earn airline miles instead of Rewards points?

Members may choose to earn either points or miles, but not both for the same stay. You can switch from earning points to miles and vice versa before a stay by updating your membership profile or by contacting your local Guest Services office. You'll begin earning the new points or miles with your next stay. Previous earnings will not be converted to the new currency. If you wish to "convert" points into miles, you can redeem your points for a mileage reward. (A "hotel stay" or "stay" means all consecutive nights a Marriott Rewards member registers, personally pays for, and stays at, any participating hotel. The room must be billed to the member.) Please click here for additional Marriott Rewards FAQ’s.

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24. I do not see a stay credited to my account. What can I do?

Please allow up to two weeks for stays to be processed and appear on your statement. If you still have a question regarding stay credit, please sign in and complete a “missing stay” request or contact Marriott Rewards Customer Support.

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25. What is Marriott DreamRewards Tracker?

The DreamRewards Tracker is a way for you to monitor how close you’re getting to your “DreamReward”. Learn more about enrolling and participating in the DreamRewards Tracker by visiting http://marriott.com/rewards/dreamRewardsTracker/main.mi.

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26. Do Marriott Rewards points expire?

As long as you make a paid stay at a Marriott hotel every 24 months, your account and points remain active. Otherwise, your points will expire.

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27. How can I transfer points to another member?

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28. How often does my online account update?

Online accounts only update when there's new activity on your account. If there is nothing new there's no change. Please allow 48-72 hours for any new information or updates to appear.

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29. How do I figure out how many points it will cost me to stay in a hotel?

On the Marriott.com homepage, enter the city, state and country information of any Marriott brand hotel to find out how many points the hotel requires for a free stay. Enter your Marriott Reward number and check the "Use Marriott Reward points". The number of points needed is determined by the hotel category and the number of nights you stay. Once you search and find the hotel you are looking for, click on the hyperlink with the hotel category number. A chart will display the points needed and rewards types available at that particular hotel or resort.

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30. How do I reserve a room and redeem my points for a hotel stay?

To book a reservation using Marriott Rewards points online, follow these steps:

On MarriottRewards.com, enter your username and password to access your account information. If you don't have a username and password, click on “Create Password” and register for online access.
On the right, enter the area where you'd like to stay and your travel dates. Check the box “Use Marriott Rewards Points” and then click “Find”.
A list of hotels will appear that are available for redeeming points. Click on the hotel name for additional information. Click on “Category” to see how many points are required for that location, or click on “Select a Reward” to start your reservation.
The next page will show the available room types. Click “Reserve a Room” for the room type you want. Review the information and click “Continue”. The next page includes your information. Please make any necessary changes and click “Complete Reservation”.

An electronic certificate for your reservation will be ordered automatically and not sent by mail. When you check in, let the front desk know we ordered your certificate electronically and they'll have record of it. You'll receive an email confirmation of your order. This confirmation isn't required by the hotel at check in.

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31. How can I earn points for multiple rooms as an event planner?

Please visit the link below to find out all of the exciting details surrounding Rewarding Events earnings: http://marriott.com/meetings/rewards/travel.mi

Back to the top

32. Do I get credit for rooms that I paid for, even if I’m not staying at the hotel?

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33. Can my spouse use my number to earn points?

No. The Marriott Rewards accounts are individual accounts only. The name on the hotel bill must match the name on the Marriott Rewards account. A contingent criterion for Rewards credit is that each stay must be reserved and billed in the member's name. Stays registered to other individuals are not eligible for credit on your account, even if that individual is a family member or friend. If your spouse is staying without you, they can open their own account. You can always transfer points to and from accounts in 1,000 point increments when it's in conjunction with ordering a Marriott Reward certificate. A signed point transfer form is required for this transaction.

Back to the top

34. Can my family members use my points?

Yes, you can use your points to cover rooms for your family. First, reserve a room in the name of the person staying at the hotel and indicate that they'll be paying with Marriott Rewards points. You have the option to book the reservation on Marriott.com, or by calling our central reservation line at 1-800-228-2100.

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35. How do I redeem my points for merchandise?

You have several options for redeeming points for merchandise. By clicking on the link below, you can purchase items from merchants such as Skymall, FTD, Barnes & Noble and many more! http://marriott.com/rewards/retailmall/retailmall.mi

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36. How do I use a Marriott Rewards travel package?

Travel Packages come in three parts:

Hotel Certificate: The hotel you want to stay in will determine the package you request. We have packages available for categories 1-5, 6 and 7. The hotel certificates are for seven nights, and must be used for 7 consecutive nights at the same property.

To determine a hotel's category, go to Marriott.com. Enter the city, state and country information to look up any Marriott brand hotel or to find out the requirements for a free stay using points. When you get to the homepage for the hotel, click on “Marriott Rewards Category”. A grid will appear displaying the hotel category number.
Airline Miles: Contact your airline regarding how many miles will be needed for your intended flight and to check availability. Order the package that best fits your mileage needs. Marriott will apply the miles to your frequent flyer account for the airline you requested. Once miles are applied, the transaction is final.

The miles must be sent to a frequent flyer account matching the name on the Marriott Rewards account. Miles may not be split between two airlines or airline accounts.
Hertz Rental Certificate: You'll receive a coupon for 25% off your Hertz rental. Contact Hertz for availability and any questions regarding restrictions.

Each of the three portions of the Travel Packages may be used on separate occasions or together for one trip.

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37. Do I get credit if I pre-paid through an online agency?

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38. I want to redeem my Rewards points for a reservation. How do I order the eCertificate that I will need to bring to the hotel?

Marriott.com now automatically creates an eCertificate for any reservation created using Rewards points, as long as you have the required number of points. This eCertificate is automatically attached to the reservation and forwarded directly to the hotel for which you have made a reservation.

If you do not have the required number of points to make the reservation and your stay is more than 8 days away, you may wait to order the eCertificate at a later time when the required points have been accumulated. You may also immediately purchase the additional points to complete the reservation.

If the reservation is within 7 days, the points must be purchased within that time or the eCertificate can not be redeemed. Please note that only 50,000 total points for any number of reservations may be purchased in a single year.

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39. I have outstanding eCertificates from a previous unfulfilled reservation. How can I use these eCertificates?

Rewards Members can now view any outstanding eCertificates they have from previously changed or cancelled reservations on their "My Rewards Account Activity" page. These eCertificates can be attached to a booking during the reservation process.

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