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Marriott Rewards

My Account/Online Profile
I forgot my Marriott Rewards password.

First, you'll need to reset your password. Then, you’ll receive an email with a secure link to create a new password. This link must be used within XX hours of being received. For additional assistance, call 1-800-721-7033 in the US and Canada,  or contact your worldwide customer support office.

I forgot my Marriott Rewards account number.
I get an error message when I try to log in.

Your “signed in” session may have timed out. Try signing out and then sign back in to view your account information.

Do you have a Marriott Rewards account number? Your account profile may not have a number assigned to it. Sign in with your email address on www.marriott.com. If your account does not already have a Marriott Rewards number attached, you will be asked to confirm your email address in order to automatically upgrade your account. After upgrading to an online Rewards account, you should be able to access your information.

If you still cannot access your Marriott Rewards information, please contact us and we'll be happy to assist you.

How do I change the name on my account?

Name changes can be made by providing a form of legal documentation, such as a copy of your marriage license, divorce decree or legal name change document. This can be faxed to us at 1-801-468-4033 or mailed to: Marriott Rewards 310 Bear Cat Drive Salt Lake City, Utah 84115. Please include your Marriott Rewards number with your documentation.

How can I update my contact information?

After you sign in with your Marriott Rewards number or email address and password, click on the "My Account" link and then "Account Overview" link in the upper right corner of the page. When this page displays, click on the "Profile" link in top section under "My Account". When this page displays, find the section for the information you wish to change by selecting the “Edit” link for that section.

How often does my online account update?

Online accounts only update when there's new activity on your account. Please allow 48-72 hours for any new information or updates to appear.

Can an account be held in a company’s name?

The Marriott Rewards program is an individual program. We do not offer joint or corporate accounts.

  

eFolio
What is eFolio?

eFolio is an enhanced service that lets Marriott Reward members receive an electronic copy of their hotel bill via email after every stay. These emails are available for stays at over 2,300 of our participating hotels in North America.

How do I subscribe to eFolio?

You may subscribe to eFolio at any time (even during a stay) by clicking "Edit" for the "Email Preferences" section of "Profile" under “My Account.” Under Information About Your Stay, select the “Subscribe” button. Once these changes are saved, you will receive your hotel bill via email whenever you stay at a participating Marriott hotel and use your Marriott Rewards account number.

How long will it take for my eFolio to be emailed?

An electronic version of your final hotel bill will be emailed to you within 72 hours after your departure from the hotel. It will reflect any changes made to your bill up to 11pm on your day of departure. Any adjustments after that time may not appear. Marriott retains official records of all charges and credits to your account and will honor only those records.

How do I unsubscribe from eFolio?

To unsubscribe from eFolio, select the "Unsubscribe" button under Information About Your Stay in the "Email Preferences" section of "Profile" under “My Account.”

  

PointSavers™
What is PointSavers?

Members can save up to 33% on point redemptions, based on the hotel category and number of nights requested. Locations participating in PointSavers are discounted by one category in Marriott Rewards point requirements (Category 1 hotels point requirements are discounted by 20%).

Which hotels participate in PointSavers?

All Marriott brands are eligible to participate in the PointSavers program, although not all hotels participate in PointSavers on all dates.

Does The Ritz-Carlton participate in PointSavers?

Yes. Ritz-Carlton® hotels offer up to a 28% savings in point redemptions. Our airline and hotel partners offer similar promotions from time to time.

How do I find participating locations?

You can search for hotels by city, state and country using the same easy process as looking for a reservation, including standard Marriott Rewards redemptions. The list of participating hotels are always changing, so visit often to see which brands and locations are available for your travels worldwide.

Are eCertificates available for PointSavers?

Yes. As always, you'll need to have advance reservations for PointSavers.

Where can I get help with PointSavers?

We're always happy to help you. Contact the Marriott Rewards Customer Service office closest to you.

  

Seasonal Awards
What are Seasonal Awards?

Seasonal Awards from Marriott Rewards allows you to save up to 25% during certain times of the year.

Which Marriott brands participate in Seasonal Awards?

Seasonal Awards is a global program that includes these brands from the Marriott brand portfolio: JW Marriott®, EDITION, Autograph Collection®, Renaissance Hotels®, AC Hotels by Marriott®, Marriott Hotels and Resorts®, Marriott® Conference Centers, Courtyard by Marriott®, Fairfield Inn & Suites by Marriott®, Springhill Suites by Marriott®, Residence Inn by Marriott®, TownePlace Suites by Marriott®, and Marriott Vacation Club®. Please note that only select hotels in these brands participate.

Does The Ritz-Carlton participate in Seasonal Awards?

Yes. The Ritz-Carlton hotels offer Seasonal Awards at varying times of the year. Please note that only select hotels in these brands participate.

How do I find hotels offering Seasonal Awards?

The Marriott Rewards Seasonal Awards homepage lists participating properties by U.S. cities and international countries. Alternately, Seasonal Awards will display in search results when available if the “Use Marriott Rewards points” box is checked.

Participating hotels change throughout the year, so you’ll want to visit often to see which hotels are available for your worldwide travels.

If a hotel is listed as participating in Seasonal Awards, will there always be availability?

Seasonal Awards are offered at hotels during specific times of the year. The hotels and time periods vary but availability is guaranteed during the participation dates under the Marriott Rewards No Blackout Dates program.

Are eCertificates available for Seasonal Awards?

Yes. However, similar to Pointsavers, you'll need to have advance reservations.

Are upgrades available with Seasonal Awards?

You may combine standard cash or point upgrades with Seasonal Awards when booking a redemption stay. However, Seasonal Awards do not affect the points required for upgrades.

General
How do I become a Marriott Rewards® member?

There are several ways to become a Marriott Rewards member. You can create an account online or join at the front desk of any participating Marriott hotel. You also automatically become a member when you purchase a Marriott Timeshare. For more information, contact Marriott Rewards Customer Service Offices at 1-801-468-4000, from 8:15 a.m. - 9 p.m., Monday – Friday, ET. Or call our toll-free automated service at 1-800-450-4442 24 hours/7 days per week.

Why do I have to join on Marriott.com?

Joining Marriott Rewards is not required to reserve a room on Marriott.com or to navigate the website. The program allows you access to a wide range of benefits, including earning Rewards points for free stays, setting reservation preferences and a speedier reservation process on Marriott.com. After joining Rewards and signing in, Marriott.com can keep you updated about your Rewards points, your past and upcoming reservation activity, and provide you with the best offers available on the site.

I lost my Marriott Rewards card.

You can request a new card online on the Profile page or by calling Marriott Rewards Customer Care.

What is the definition of a "stay"?

A "hotel stay" or "stay" is defined as the total of consecutive nights stayed at a participating Marriott hotel, regardless of check-in/check-out activity. The room must be registered in the member's name, individually billed, and the member must personally stay in the room for the stay to qualify for points earning.

What is a hotel category?

All participating Marriott hotels are assigned Marriott Rewards categories based on location and amenities. To determine a hotel's category, go to Marriott.com. Enter the city, state and country information to look up any Marriott brand hotel or to find out the requirements for a free stay using points. When you get to the homepage for the hotel, the hotel category will be listed.

How can I add my Rewards number to an existing reservation?
  1. Click the “Reservations” link, which can be found at the top of any Marriott.com page.
  2. Enter your last name and confirmation number and click "Find.” If you have an online account , you can view your reservations by entering your Email or Marriott Rewards number and password in the boxes provided.
  3. On the reservation page for the chosen reservation, select the "Edit" button for "Guest Information".
  4. When you select "Guest Information", you will have the opportunity to add your Marriott Rewards account number. Once your changes are completed, click the "Update" button at the bottom of the screen to review your modifications. You must click the “Submit Changes” button at the bottom of the next screen to finalize the process.
How do I use a Marriott Rewards travel package?

Travel Packages come in three parts: 

1. Hotel Certificate: The hotel you want to stay in will determine the package you request. We have packages available for categories 1-5, 6, 7 and 8. The hotel certificates are for seven nights, and must be used for seven consecutive nights at the same property. 

2. Airline Miles: Contact your airline regarding how many miles will be needed for your intended flight and to check availability. Order the package that best fits your mileage needs. Marriott will apply the miles to your frequent flyer account for the airline you requested. Once miles are applied, the transaction is final. The miles must be sent to a frequent flyer account matching the name on the Marriott Rewards account. Miles may not be split between two airlines or airline accounts. 

3. Hertz Rental Certificate: You'll receive a coupon for 25% off your Hertz rental. Contact Hertz for availability and any questions regarding restrictions. 

Each of the three portions of the Travel Packages may be used on separate occasions or together for one trip.

What is Marriott DreamRewards Tracker?

The DreamRewards Tracker is a way for you to monitor how close you’re getting to your “DreamReward”. For more information, visit the DreamRewards Tracker.

Do Marriott Rewards points expire?

As long as you make a paid stay at a Marriott hotel every 24 months, your account and points remain active. Otherwise, your points may expire.

Why can’t I use make a points reservation on the SmartPhone App?

At this time, the Marriott app does not include the ability to book with Rewards points.

  

Earning Points
I do not see a stay credited to my account.

Please allow up to two weeks for stays to be processed and appear on your statement. If you still have a question regarding stay credit, please sign in and complete a “missing stay” request or contact Marriott Rewards Customer Support.

Why did I only get credit for three rooms?

Under the Marriott Rewards Terms & Conditions, a member is eligible to receive points for staying at participating Marriott Rewards hotels for his/her guest room and up to two additional rooms. All rooms must be reserved and registered in the member's name and the member must make arrangements for payment of all rooms on a consolidated bill, which should be requested at time of hotel check-in. To ensure points are automatically posted to member's account, the member should present his/her Marriott Rewards membership card at check-in. For more information, please see terms and conditions.

Do I get credit for rooms that I paid for, even if I’m not staying at the hotel?

No, Marriott Rewards terms and conditions require that you personally stay at the hotel to be eligible for individual credit. The only exception is to earn points through Rewarding Events. Please visit this Rewarding Events for more information.

Can I earn airline miles instead of points?

Members may choose to earn either points or miles, but not both for the same stay. You can switch from earning points to miles and vice versa before a stay by updating your membership profile or by contacting your local Guest Services office. You'll begin earning the new points or miles with your next stay. Previous earnings will not be converted to the new currency. If you wish to "convert" points into miles, you can redeem your points for a mileage reward.

Can my spouse use my number to earn points?

No. Marriott Rewards accounts are individual accounts only. The name on the hotel bill must match the name on the Marriott Rewards account. 

A contingent requirement for Marriott Rewards credit is that each stay must be reserved and billed in the member's name. Stays registered to other individuals are not eligible for credit on your account, even if that individual is a family member or friend. 

If your spouse is staying without you, they can open their own account. You can always transfer points to and from accounts in 1,000 point increments when it's in conjunction with ordering a Marriott Reward certificate. A signed point transfer form is required for this transaction.

When is a stay not eligible to earn points?

Point accrual is limited to individual travel and the room must be paid for individually by the member. If a member attends a convention or group meeting and individually pays Marriott directly for the room, he/she will be eligible to receive points for the stay. However, contract rooms (rooms reserved by corporations on an ongoing basis), master-billed rooms and rooms booked at the Marriott Associate or Friends & Family Rates are not eligible to earn points. Points earned from room contracts or military rates at certain overseas locations are subject to local restrictions, and may be ineligible for credit. Wholesale packages and series tours booked through a travel agent are not eligible for points.

Can I purchase points?

Yes. A member may purchase or receive as a gift a combined maximum of 50,000 points per calendar year. Points may be purchased at the rate of $12.50 per 1,000 points. This charge can be placed on the credit card of your choice.

Do I get credit if I pre-pay through an online agency?

Prepaid wholesale rates booked through third- party online retailers are not eligible for points, miles or Elite night credit, including but not limited to Priceline.com, Hotwire.com, Expedia.com, Orbitz.com, Travelocity.com, Hotels.com, etc. Wholesale packages and series tours are not eligible for points.

  

Using Points
How do I use my points for a hotel stay?

To book a reservation using Marriott Rewards points online, simply input your account number in the “Marriott Rewards number” field in the search module that can be found throughout Marriott’s website and select the “Use Rewards points” checkbox. 

A list of hotels in the area will be displayed upon clicking the “Find” button, along with their category assignments and points cost per night. Select a hotel to confirm your room preferences and begin the reservation process. 

For redemption stays, an eCertificate for your reservation will be ordered automatically and not sent by mail. When you check in, let the front desk know we ordered your certificate electronically and they'll have record of it. Paper certificates are available for a cost of $10. 

You'll receive an email confirmation of your order if you entered an email address. This confirmation isn't required by the hotel at check in.

How do I use my points for merchandise?

Marriott Rewards points can be used to purchase electronics, accessories, sporting goods and even gift cards - from all of your favorite brands from all over the world. Find out more.

Can others book reservations using my points?

Individuals other than you may use your points to cover rooms, although these reservations cannot be completed on Marriott.com. 

Instead, please contact a representative at one of our Worldwide Reservation Centers. We would be happy to help you order a Marriott Rewards certificate for someone other than yourself.

Can I use both cash and points to make a reservation?

Yes. You may combine redemption nights and cash nights within a single reservation of two nights or more. To book a reservation using Cash + Points, first check “Use Marriott Rewards points” in the hotel search box. When the reservation form displays, select your room type/points for your stay of two nights or more. Then select the “Use Cash + Points” checkbox.  A calendar will open for you to choose either a cash rate or a points rate for each night of your stay; you must include at least one redemption night.

How do I figure out how many points it will cost me to stay in a hotel?

In the search module available throughout Marriott.com, enter the city, state and country information of any Marriott brand hotel to find out how many points the hotel requires for a free stay. Enter your Marriott Reward number and check the "Use Marriott Reward points." The number of points needed is determined by the hotel category and the number of nights you stay.

Can I change/cancel an existing redemption reservation on Marriott.com?

Yes. On the Marriott.com home page, sign in and click "My Reservations." Select the specific reservation you wish to change. Select "Cancel entire reservation" or select the "Edit" link for the section you wish to change.

I want to use my points for a reservation. How do I order the eCertificate?

Marriott.com now automatically creates an eCertificate for any reservation created using Rewards points, as long as you have the required number of points. This eCertificate is automatically attached to the reservation and forwarded directly to the hotel for which you have made a reservation. 

If you do not have the required number of points to make the reservation and your stay is more than 8 days away, you may wait to order the eCertificate at a later time when the required points have been accumulated. You may also immediately purchase the additional points to complete the reservation. 

If the reservation is within 7 days, the points must be purchased within that time or the eCertificate can not be redeemed. Please note that only 50,000 total points for any number of reservations may be purchased in a single year.

What is the difference between an ecertificate and a paper certificate?

eCertificates are Marriott's "paperless" hotel reward certificates that let you order your hotel reward in as little as 24 hours in advance of your stay. When you order an e-certificate, you'll receive an email confirmation. You will not need to present any paper record of the reward order to the hotel. Click here for more information on eCertificates. Paper reward certificates for hotel stays cost $10. When making a redemption reservation with a paper certificate, please indicate that you already have a certificate for that reservation.

I have outstanding eCertificates from an unfulfilled reservation.

Rewards Members can now view any outstanding eCertificates they have from previously changed or cancelled reservations on their "My Rewards Account Activity" page. These eCertificates can be attached to a booking during the reservation process.

How can I transfer points to another member?

Points can only be transferred from one account to another at the time of ordering a reward in increments of 1,000 points. To do this, a point transfer form must be requested from the Marriott Rewards customer service office. Include both account numbers on the form, the number of points to be transferred and the reward to be requested. Return the form with the signature of both account holders. When you’ve completed the form, please fax it to 1-801-468-4033 and the points will be transferred and the reward issued.

Contact us

Have a question or concern?
Email us and we will get back to you within 24 hours.

Call us

Reservations
In the USA & Canada: 1-888-236-2427
Global reservations centers

Marriott Rewards Members
In the USA & Canada: 1-801-468-4000

Customer Support
In the USA & Canada: 1-800-721-7033
Global customer support

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