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Reservation Assistance

Making a reservation
I need help completing my reservation.

For help making reservations online or navigating Marriott.com, email our Internet Customer Care desk. Please provide as much detail as possible regarding the specific problem you are having, including the path taken and any data entry you may have performed prior to the error. This will help us recreate the issue and provide the best solution.

While Marriott’s Customer Care team can assist you with making a reservation, they cannot make a reservation for you. To make reservations by phone, please contact one of our worldwide reservation centers.

How do I contact Marriott® Reservations Worldwide?

Marriott Reservations Centers are offered worldwide. Find the number for your country.

How do I add comments to a reservation?

You may add a short comment to your reservation during Step 2 of the reservation process, the Guest Information section of the reservation. The first component of Reservation Step 2 is Contact Information. Near the end of the Contact Information section and just above the optional Travel Planners section is a text box to input short comments for the hotel. Please limit your comments to 45 characters, including spaces.

How do I forward my reservation details?

Once you have completed your reservation and received a confirmation number in Step 4, select the “Email a friend” link on the right and enter one or more email addresses, separated by commas. If you have existing reservations, you can send the details to a friend. Log in as a member and select "View Details" for the reservation you want to forward. On the right side of the page under "Reservation Utilities," select "Email to a friend. " Enter their email address(es) into the form and click “Send.”

How can I see all the reservations I have booked?

From the Marriott.com home page, select “RESERVATIONS View & Manage.” Once you sign in using your Marriott Rewards number or email address and password, you can then click on "MY RESERVATIONS." The first three reservations will be listed. To see all of your reservations, click "View All Reservations".

You can also look up reservations by entering the confirmation number and your last name.

I'm searching for hotels in a specific area, but the search results do not show the hotel I want.

Marriott.com provides various ways to complete a search, such as by city, state or by a specific Marriott brand hotel. You can also refine your search by amenity, such as an indoor pool or hotels that allow pets. In some instances, it’s possible to inadvertently refine your search to the extent that it excludes some hotels from your results. To ensure a full hotel listing for a particular geographical area, do not enter your travel dates.

How do I search for properties by city, zip/postal code or full address?

Follow the steps below to search by city, zip/postal code or full address, and reserve a room online:

  1. Go to the Marriott.com "Advanced Search" page.
  2. If you're looking for hotels in a particular city, enter the name of the city and skip to Step 4.
  3. If you're looking for properties in a particular zip code, postal code or full address, click on the “Near an Address” button at the top of the page. Fill out the information in fields provided on the page that appears.
  4. Please do not enter your travel dates at this point. Click the red "Find" button and a list will appear. Click the red link labeled "Check Availability" to the right of the hotel name.
How do I reserve multiple rooms on Marriott.com?

For one to three rooms:
Our online reservation system will allow you to book three rooms at a time per reservation. Simply choose 1, 2 or 3 from the “Rooms” dropdown menu when starting your search.

For four to nine rooms
You may reserve up to three rooms at once online. To reserve four to nine rooms, first make a reservation of three rooms and then choose “Book more rooms at this hotel” at the top of the screen, below the confirmation number, when you complete your first reservation. This will save the hotel name, your travel dates, address and credit card information so you can easily make one or more additional reservations.

You may also choose to book 4-9 rooms at once over the phone with a reservation agent by calling your local Worldwide Reservations Telephone Number.

How do I reserve a large number of rooms for a group (e.g. a family reunion)?

Reservations requiring 10 or more rooms for the same arrival and departure are known as a “group booking.” Group bookings typically have different rates, availability structures and deposit requirements than non-group reservations. If you would like to make a group booking, please use our Meeting Planner Hotel Search or contact the sales department of your chosen hotel. You may also contact our corporate group sales office by phone toll-free at (800)-831-4004.

  

Special requests
How do I request an early check-in or late check-out?

We're happy to offer you early check-in or late check-out when available. To request for early check-in, select the “Early check-in” box in “Special Requests & Needs” when choosing a rate during the reservation process. You may also request early check-in on Reservation Step 1 of 3 after you have selected a rate. Under "Your Requests" click "Edit", select the box for "Early check-in" and click Update. To request late check-out, email Internet Customer Care. If the hotel is unable to accommodate this request, the front desk will hold your luggage for you while you wait.

How do I request connecting rooms?

Special requests for connecting rooms can be made using the "Anything we need to know?"" field at the end of Step 2 of the reservation process. The hotel will do its best to accommodate these requests, but cannot guarantee them. Please inquire about the status of your request when you check in.

How do I indicate special requests such as bed type, non-smoking room and accessible accommodations?

You may indicate room and accessibility preferences by expanding the “Special Requests & Needs” menu when viewing by rate type during the reservation process. You will be notified whether your specific preferences are ‘guaranteed', 'unavailable' or a ‘pending request’ during Step 2 of the reservation process. 'Unavailable' and ‘pending request’ preferences, while not available at the time of booking, will be noted on your reservation and the hotel will do their best to accommodate your request(s).

What is a feather-free room?

A feather-free room has no bedding, pillows, or other furnishings that contain feathers or down. Feather-free rooms are made available for the comfort of guests who may have allergies or other discomforts associated with feathers or down.

Changing/Confirming a reservation
Can I cancel a reservation on Marriott.com?

Yes. From any page on Marriott.com, click the "Reservations" link at the top of the page. You will have the option to sign in to your account to view a list of your upcoming reservations or to simply enter your reservation confirmation number and last name to find the specific reservation you need to cancel.

How can I change/modify my reservation?

You can change your guest information, travel dates, room preferences and billing information for existing reservations. From any page on Marriott.com, click the "Change/Cancel Reservations" link at the top of the page. Enter your last name and confirmation number and click "Find." If you have an online account, you may sign in at this point to view all of your upcoming reservations. On the "Reservation Confirmation" page, you can choose to make changes to the reservation, cancel the reservation, or make an additional reservation at the same hotel. When you select "Make changes to this reservation," you will be presented options to:

  • Change Date & Rates
  • Change Room Preferences
  • Change Guest Information
  • Change Room Type
  • Change Number of Rooms
  • Change Billing Information

Once you have made your desired changes, you must click the red "Update" button to finalize the process. Learn about making a change to a Marriott Rewards redemption reservation ».

How can I confirm that my reservation has been made?

Step 4 of the reservation process will generate a confirmation number. You'll also receive an email with the details of your reservation. There's no need to contact the hotel to confirm. Step 4 also lets you print your confirmation, forward it to a friend or automatically update your Microsoft Outlook calendar. If you don't receive a confirmation email, please check the spam filters on your email software to make sure Marriott email can get through, and to verify that your Internet service provider does not block such email. You may use this confirmation number, along with the last name on the reservation, to review or change your reservation on Marriott.com.

I didn't receive a confirmation email after making my reservation

You may use your confirmation number, along with the last name on the reservation to retrieve details of your travel plans.

  1. Click the “Change/Cancel Reservations” link, which can be found at the top of any Marriott.com page.
  2. Enter your confirmation number and last name. Click "Find". If you have an online account, you can view your reservations by clicking "View Your Reservations" on the left-hand side of the page. Enter your username and password in the boxes provided.
  3. A list of your reservations will be displayed. Click on "View details" for the desired reservation. If you have lost your confirmation, email us and provide your full name, check-in/check-out and your email address with your request.

  

General
Why do I need a credit card number to reserve a room?

Marriott.com requires all room reservations to be guaranteed by a valid credit card. Your credit card is not charged at the time of reservation, and is used as a guarantee that a room will be held in advance of your arrival. Your credit card will be charged only if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check in. Your credit card information is safe with Marriott. Your information is never shared with third parties. Please see our privacy statement for more information.

Why do some properties require a prepaid deposit?

Some rates require a one-night prepaid deposit due to a special local event or when a property is offering an advance purchase discounted rate. Both instances carry special terms and conditions, such as a non-cancelable or strict cancel policy.

How can I be sure a room will accommodate the number of guests?

In Step 1 ("Choose dates, rooms & rates"), you'll notice each option features a link labeled “Room details.” Click that link to review the maximum number of guests permitted in a room. For your comfort, the number of guests you indicated in Step 1 should not be greater than this maximum. Only rooms that can accommodate the number of guests you indicated will be displayed.

Can I save my room preferences and contact information?

Yes. When you create an online account profile on Marriott.com, it will retain contact information and room preferences that speed up future reservations. To establish your account on Marriott.com, click “My Account” in the top right corner of any Marriott.com page. If you are not yet a Marriott Rewards member, select “Join Marriott Rewards.” If you are already a Rewards member, select “Create online account.” Whenever you make reservations in the future, sign on to Marriott.com. Your online account saves your room preferences and guest information and will pre-populate these fields when making future reservations when you are signed in.

Contact us

Have a question or concern?
Email us and we will get back to you within 24 hours.

Call us

Reservations
In the USA & Canada: 1-888-236-2427
Global reservations centers

Marriott Rewards Members
In the USA & Canada: 1-801-468-4000

Customer Support
In the USA & Canada: 1-800-721-7033
Global customer support

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