For help making reservations online or navigating Marriott.com, email our Internet Customer Care desk. Please provide as much detail as possible regarding the specific problem you are having, including the path taken and any data entry you may have performed prior to the error. This will help us recreate the issue and provide the best solution.
While Marriott’s Customer Care team can assist you with making a reservation, they cannot make a reservation for you. To make reservations by phone, please contact one of our worldwide reservation centers.
Marriott Reservations Centers are offered worldwide. Find the number for your country.
You may add a short comment to your reservation during Step 2 of the reservation process, the Guest Information section of the reservation. The first component of Reservation Step 2 is Contact Information. Near the end of the Contact Information section and just above the optional Travel Planners section is a text box to input short comments for the hotel. Please limit your comments to 45 characters, including spaces.
Once you have completed your reservation and received a confirmation number in Step 4, select the “Email a friend” link on the right and enter one or more email addresses, separated by commas. If you have existing reservations, you can send the details to a friend. Log in as a member and select "View Details" for the reservation you want to forward. On the right side of the page under "Reservation Utilities," select "Email to a friend. " Enter their email address(es) into the form and click “Send.”
From the Marriott.com home page, select “Change/Cancel Reservations.” Once you sign in using your Marriott Rewards number or email address and password, you’ll find a list of all reservations you’ve made on Marriott.com while signed in.
You can also look up reservations by entering the confirmation number and your last name.
Marriott.com provides various ways to complete a search, such as by city, state or by a specific Marriott brand hotel. You can also refine your search by amenity, such as an indoor pool or hotels that allow pets. In some instances, it’s possible to inadvertently refine your search to the extent that it excludes some hotels from your results. To ensure a full hotel listing for a particular geographical area, do not enter your travel dates.
Follow the steps below to search by city, zip/postal code or full address, and reserve a room online:
For one to three rooms:
Our online reservation system will allow you to book three rooms at a time per reservation. Simply choose 1, 2 or 3 from the “No. of Rooms” dropdown menu when starting your search.
For four to nine rooms:
You may reserve up to three rooms at once online. To reserve four to nine rooms, first make a reservation of three rooms and then choose “Reserve another room for these dates” at the top of the screen when you complete your first reservation. This will save the hotel name, your travel dates, address and credit card information so you can easily make one or more additional reservations.
You may also choose to book 4-9 rooms at once over the phone with a reservation agent by calling your local Worldwide Reservations Telephone Number.
Reservations requiring 10 or more rooms for the same arrival and departure are known as a “group booking.” Group bookings typically have different rates, availability structures and deposit requirements than non-group reservations. If you would like to make a group booking, please use our Meeting Planner Hotel Search or contact the sales department of your chosen hotel. You may also contact our corporate group sales office by phone toll-free at (800)-831-4004.
We're happy to offer you early check-in or late check-out when available. To request for early check-in, select the “Early check-in” box in “Room and Accessibility Preferences” in Step 1 of the reservation process. To request late check-out, email Internet Customer Care. If the hotel is unable to accommodate this request, the front desk will hold your luggage for you while you wait.
Special requests for connecting rooms can be made using the "Comments" field at the end of Step 2 of the reservation process. The hotel will do its best to accommodate these requests, but cannot guarantee them. Please inquire about the status of your request when you check in.
You may indicate room and accessibility preferences by expanding the “Room and Accessibility Preferences” menu when viewing by rate type in Step 1 of the reservation process. You will be notified whether your specific preferences are ‘guaranteed”, ‘not offered’ or ‘on request’ during Step 3 of the reservation process. ‘On request’ preferences, while not available at the time of booking, will be noted on your reservation and the hotel will do their best to accommodate your request(s).
A feather-free room has no bedding, pillows, or other furnishings that contain feathers or down. Feather-free rooms are made available for the comfort of guests who may have allergies or other discomforts associated with feathers or down.
Yes. From any page on Marriott.com, click the "Change/Cancel Reservations" link at the top of the page. You will have the option to sign in to your account to view a list of your upcoming reservations or to simply enter tour reservation confirmation number and last name to find the specific reservation you need to cancel.
You can change your guest information, travel dates, room preferences and billing information for existing reservations. From any page on Marriott.com, click the "Change/Cancel Reservations" link at the top of the page. Enter your last name and confirmation number and click "Find." If you have an online account, you may sign in at this point to view all of your upcoming reservations. On the "Reservation Confirmation" page, you can choose to make changes to the reservation, cancel the reservation, or make an additional reservation at the same hotel. When you select "Make changes to this reservation," you will be presented options to:
Once you have made your desired changes, you must click the red "Update" button to finalize the process. Learn about making a change to a Marriott Rewards redemption reservation ».
Step 4 of the reservation process will generate a confirmation number. You'll also receive an email with the details of your reservation. There's no need to contact the hotel to confirm. Step 4 also lets you print your confirmation, forward it to a friend or automatically update your Microsoft Outlook calendar. If you don't receive a confirmation email, please check the spam filters on your email software to make sure Marriott email can get through, and to verify that your Internet service provider does not block such email. You may use this confirmation number, along with the last name on the reservation, to review or change your reservation on Marriott.com.
You may use your confirmation number, along with the last name on the reservation to retrieve details of your travel plans.
Marriott.com requires all room reservations to be guaranteed by a valid credit card. Your credit card is not charged at the time of reservation, and is used as a guarantee that a room will be held in advance of your arrival. Your credit card will be charged only if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check in. Your credit card information is safe with Marriott. Your information is never shared with third parties. Please see our privacy statement for more information.
Some rates require a one-night prepaid deposit due to a special local event or when a property is offering an advance purchase discounted rate. Both instances carry special terms and conditions, such as a non-cancelable or strict cancel policy.
In Step 1 ("Choose dates, rooms & rates"), you'll notice each option features a link labeled “Room details.” Click that link to review the maximum number of guests permitted in a room. For your comfort, the number of guests you indicated in Step 1 should not be greater than this maximum. Only rooms that can accommodate the number of guests you indicated will be displayed.
Yes. When you create an online account profile on Marriott.com, it will retain contact information and room preferences that speed up future reservations. To establish your account on Marriott.com, click “My Account” in the top right corner of any Marriott.com page. If you are not yet a Marriott Rewards member, select “Join Marriott Rewards.” If you are already a Rewards member, select “Create online account.” Whenever you make reservations in the future, sign on to Marriott.com. Your online account saves your room preferences and guest information and will pre-populate these fields when making future reservations when you are signed in.
Have a question or concern?
Email us and we will get back to you within 24 hours.
In the USA & Canada: 1-888-236-2427
Global reservations centers
Marriott Rewards Members
In the USA & Canada: 1-888-236-2427
In the USA & Canada: 1-800-721-7033
Global customer support
Marriott Rewards Members
In the USA & Canada: 1-801-468-4000