We recommend viewing the site in a modern Web browser to optimally view its rich array of applications and visual features. The latest versions of the following browsers are ideal for visiting and interacting Marriott.com:
Microsoft Internet Explorer
Yes. Marriott.com does offer chat. Marriott.com’s chat feature is initiated by our customer care team and is available 8 a.m. to 11 p.m. ET.
Chat invitations are also based upon customer care associate availability. If representatives are busy assisting other customers, a chat invitation will not be offered. Chat is offered 7 days a week from 8 a.m. to 11 p.m. ET.
You can locate hotels within a 50-mile radius from an address.
Connection speed to any website can be affected by many factors, including the type of Internet connection a user has (dial-up, cable, DSL, etc.), the amount of traffic using those routes or the amount of traffic trying to access a specific site.
If you are experiencing a slow connection to Marriott.com, please close your browser and try to access with a new browser session. If connectivity issues persist, please contact us.
Do you have a Marriott Rewards account number? You may have a profile that does not have a number assigned to it. Sign in at www.marriott.com. If a Marriott Rewards number is not assigned to your account, you will be asked to confirm the email address you used to sign up to automatically upgrade to an online account. After upgrading to an online Rewards account, you should be able to access your information.
If you have an account number, your “signed in” session may have simply timed out. Try signing out and then sign back in to view your account information.
If you still cannot access your Marriott Rewards information, please contact us and we'll be happy to assist you.
Deactivating your account will disable access to all online information, including your Marriott Rewards® account statement. You will no longer be able to review or modify information online.
To deactivate your online access:
Your Marriott Rewards account number will remain valid and you'll continue to earn points or miles when you stay with Marriott. If you'd like to deactivate your Marriott Rewards account, please call Marriott Rewards Customer Support at 1-801-468-4000 (Monday – Friday, 8:15 a.m.-9 p.m.ET) or 1-800-450-4442 (toll-free, 24 hours, 7 days a week.)
Please note that the toll-free number is an automated line.
As a Marriott Rewards member, you may reactivate your online account at any time without losing data in your account.
Once you have logged in, you can easily change your personal information. From the "My Account Overview" homepage, select the “Profile” link and select "Edit" for the informtion you wish to update.
A cookie assigns each visitor a unique, random number (an anonymous user ID) that resides on your computer. The cookie doesn’t personally identify you and it cannot read data from your computer.
You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of the personalized features of our site.
For Internet Explorer, the cookies enable/disable functionality is located in "Tools" under the label “Internet Options”.
For Firefox, you’ll find the privacy/cookies functions in the "Tools" section.
Similarly, these preferences include an option to disable cookies. This is sometimes necessary when trying to alleviate certain technical difficulties that may occur.
Microsoft Internet Explorer 6, 7 and 8
Mozilla Firefox 3 (for PC)
Mozilla Firefox 3 (for Mac)
Apple Safari 3 and 4
If a problem occurs when making a reservation and you're unsure of your reservation's status, please call one of our Reservation Numbers (listed in the app under "More options > Call for reservations") for assistance in making your reservation.
If the app is crashing or experiencing issues, please delete it and try reinstalling it from the App Store. If that doesn't work, or you have other feedback, please email us at Marriott.Mobile.Customer.Care@Marriott.com and we will respond as quickly as possible.
Yes, the app requires either a telecommunications network or wireless Internet connection because it must use current data for most of its functions.
During the reservation process, when you select a specific room and rate the system will put that selection on hold for you for a limited amount of time. However, if you leave the app and return to finish the booking later, you may be prompted to start over because the hold has expired.
Have a question or concern?
Email us and we will get back to you within 24 hours.
In the USA & Canada: 1-888-236-2427
Global reservations centers
Marriott Rewards Members
In the USA & Canada: 1-801-468-4000
In the USA & Canada: 1-800-721-7033
Global customer support