2018 J. W. Marriott, Jr. Diversity Excellence Award Courtyard by Marriott Pune Chakan

J. W. Marriott, Jr. Diversity Excellence Award
Courtyard by Marriott Pune Chakan
Pune, India

The Courtyard by Marriott Pune Chakan is located in a small industrial town in India. So, in order to attract and retain an inclusive workforce, the team at the Courtyard goes above and beyond to create a welcoming culture that both invites and celebrates the diversity among its associates. The hotel’s efforts are paying off — turnover rates are down 40% since 2014 and associates have a sense of community and family.

Associates’ enthusiasm for promoting inclusion and building genuine relationships generates UNITY. Through the “You WOW’d Me” initiative, associates recognize and celebrate co-workers through social media posts and those recognized are invited to dinner with the hotel leadership team. Associates at the Courtyard represent more than 20 different states and cultures from across India and each associate proudly represents their state’s rich heritage during opportunities like Associate Appreciation Week, Friendship Day, Eid and Holi celebrations. These efforts enable associates to learn more about each other and create connections among co-workers.

The hotel is focused on providing opportunity to all. The leadership team ensures that all women associates feel appreciated and celebrated by hosting a special recognition event each year. They recently celebrated International Women’s Day with a week-long social media campaign highlighting the successes and strengths of these associates. The hotel also employs associates with disabilities with a strong focus on the abilities of each individual and the opportunity to grow professionally.

It’s not only the associates who are warmly welcomed and celebrated. When guests from around the world visit, they are often greeted with a welcome in their native language and custom. All associates undergo training on how to best welcome global guests. For instance, Food & Beverage associate Umesh Pawar is fluent in five languages and regularly engages guests in their native language.

General Manager Amit Kumar believes that his team’s efforts to build a culture that celebrates diversity and inclusion is what sets his hotel apart from its competitors. “If you have happy associates, you have happy guests. If we respect everyone’s culture and understand their differences, our team is stronger and better prepared to welcome all.”

Courtyard by Marriott Pune Chakan, J.W. Marriott, JW Diversity Excellence Award, Pune, India
Associates at the Courtyard by Marriott Pune Chakan

Associates at the Courtyard by Marriott Pune Chakan

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