Dorothy Robinson, J. Willard Marriott Award of Excellence

Dorothy Robinson
Room Attendant
The Ritz-Carlton, Grand Cayman
Grand Cayman, Cayman Islands

Walk down the halls of The Ritz-Carlton, Grand Cayman and you are likely to hear the cheerful singing voice of Dorothy Robinson. She is known as the “singing housekeeper,” singing to guests on their birthdays, anniversaries or just because they request a song.

Originally from Jamaica, Dorothy emigrated to the Cayman Islands in the 1980s. After losing much of her home and belongings because of Hurricane Ivan, she needed a job to get back on her feet. Once hired as a housekeeper at the hotel, she had no intention of staying longer than a year. But she quickly fell in love with the Ritz-Carlton motto, “Ladies and Gentlemen serving Ladies and Gentlemen,” and eight years later she couldn’t imagine working anywhere else.

She treats her guests as she would her own family in her own home. Darlenis Villarroel, Director of Housekeeping, says, “Above all, Dorothy is a mother. She is dedicated and compassionate. She puts her family first — both her personal family and her Ritz-Carlton family.”

When a young guest fell ill with appendicitis, his parents were overcome with worry and were apprehensive about admitting him to the local hospital. Dorothy took the parents aside and shared her personal experience with the hospital after her son had been in a severe accident. She helped them feel more at ease — Dorothy’s son was well cared for and made a complete recovery, as did the young guest.

From the time she clocks in each early morning until the time she goes home, Dorothy busily cleans her guests’ rooms so they can enjoy their stays as best as possible. When she’s not singing, she can often be heard saying “my time is your time” to her guests. A guest recently commented, “She took care of us with great attention to detail, ensuring that all of our needs were met. She exceeded our highest expectations every day of our stay.”
Award of Excellence 2018 winner, Dorothy Robinson.
Dorothy Robinson

Dorothy Robinson

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