Drew Tenerio, J. Willard Marriott Award of Excellence

Drew Tenerio
Rooms Controller, Guest Services Representative 
San Francisco Marriott Marquis
San Francisco, California

Drew Tenerio approaches each day as an adventure. As Rooms Controller and Guest Services Representative at the San Francisco Marriott Marquis, he most enjoys working alongside other associates and finding new and innovative ways to provide exceptional service to guests.

Drew began his journey with Marriott 33 years ago after answering an ad in the newspaper. He was hired as a server at the San Francisco Airport Marriott. He moved on to management positions in 12 different hotels in roles ranging from food & beverage to banquets & events to room operations.

In 1999, he took a step back from his work to do some soul-searching and reevaluate his life. Over the course of six months, he realized that Marriott offered the best opportunities to develop his true passion. He says, “I knew that I loved working for Marriott. Coming back as an hourly associate rather than a manager would allow me to take advantage of representing Marriott in our community.” Later that year, he joined his current hotel as a Guest Services Representative.

Over the last 20 years, Drew has immersed himself in Marriott’s Spirit to Serve the San Francisco Bay Area. He volunteers for many local nonprofit organizations, including St. Anthony’s Dining Room, Children’s Miracle Network, Project Open Hand, Project Homeless Connect, Coastal Cleanup, Salvation Army and Hotel Heroes. And, having lost several friends to the AIDS epidemic, Drew has raised money and participated in the AIDS Walk San Francisco since its inception in 1987.

Drew has been honored with the 2003 Community Service Award (Volunteer Center of San Francisco), 2006 Tapestry of Life (Little Brothers Friends of the Elderly) and recently the 2019 Werner Lewin Lifetime Achievement-Operations (Hotel Council of San Francisco).

Averaging 20,000 steps a day, Drew is a man on the move—making great strides for his associates, his guests, his hotel, and his community.

Drew Tenerio, Rooms Controller, Guest Services Representative, San Francisco Marriott Marquis, San Francisco, California
Drew Tenerio

Drew Tenerio

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