2018 J. W. Marriott, Jr. Diversity Excellence Award Gaylord Texan Resort & Convention Center

J. W. Marriott, Jr. Diversity Excellence Award
Gaylord Texan Resort & Convention Center
Grapevine, Texas


At the Gaylord Texan Resort & Convention Center, every STAR is valued and recognized for their contributions, backgrounds and experiences. Every STAR wears a nametag that proudly identifies their home state or country, representing their diversity and highlighting inclusion for the guests they serve.

The key to creating an inclusive environment is not just embracing differences, but also listening to each STAR’s unique needs. With 62 percent of the property’s leaders being women, General Manager Jim Quinn and his team created focus groups to find out what their female leaders needed to grow in their careers. As a result, Jim and his team created an executive-skills workshop for interviewing and resume-building. The hotel also partners with “Bridges From School to Work” to offer young people with disabilities the opportunity for employment success.

Jim believes that being good citizens in their community is what keeps their business successful, saying “I want to empower my leaders to play an active role in the community.” Director of Human Resources Gracie Vega has been on the board of Workforce Solutions, which promotes economic growth and a quality workforce. She was appointed lead board member for its partnership with the Veteran’s Initiative Project, a project seeking to help the hospitality industry with recruiting and hiring veterans. Being on the board gives her a better understanding of what veterans needs are and what the Gaylord can do to help. Now, when recruiters look at core competencies, they look for qualities like reliability, discipline and attention to detail. “We can’t find better qualified candidates than veterans,” Gracie says. In 2017, the Gaylord recruiting team attended 13 veterans events, participating in job fairs, visiting bases and presenting on the hospitality industry at major symposiums for Allies in Service. More than 21 veterans were hired in 2017.

The hotel has been recognized as the Best Place to Work in the Dallas-Fort Worth area. Gracie says, “Diversity fosters a more creative and innovative workplace. From an inclusion perspective, recognizing and valuing the diversity in others is a big advantage in a competitive market.”
2018 Diversity Award of Excellence winner, Gaylord Texan Resort and Convention Center.
Gaylord Texan Resort & Convention Center

Gaylord Texan Resort & Convention Center

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