Sharon Gidden, J. Willard Marriott Award of Excellence

Sharon Gidden
Server
Toronto Airport Marriott Hotel
Toronto, Canada

As a server in the Toronto Airport Marriott hotel’s restaurant, Sharon Gidden understands that she has one chance to make a good first impression. She has a unique approach to making that impression count, saying, “I don’t want to be one drop in the ocean, I want to be the ocean in one drop!”

For the past 28 years, Sharon has been smiling, singing, engaging and serving her customers. Over that time, the hotel has undergone many changes and renovations in its food & beverage outlets, but Sharon’s extraordinary service has never wavered. Though she’s been offered opportunities to learn new roles within the hotel, she is happiest when she can have personal connections with guests, saying, “They come for something I have to give—and that’s my smile.”

Often guests return to the hotel just for her stellar service and smile. After engaging a customer in a discussion about his work and his next business trip, Sharon discovered that he had left his wallet on the table. She knew his schedule was tight and that time was of the essence. She immediately called him and explained that she would bring his wallet to the airport for him. He was so appreciative of the extra step Sharon took that he now stops at the restaurant every time he passes through Toronto.

Pamela Stewart, Restaurant Manager at the hotel, believes Sharon’s greatest strength is her positivity. “She doesn’t let anything hold her back. She knows that anything is possible with the right attitude and focus.”

Her loyalty and dedication to both her guests and associates have made Sharon a perfect choice to lead the onboarding process for new hires. The hotel’s Executive team knows they can depend on Sharon to prepare new associates for their journey to become “brilliant hosts” who represent the hotel, the brand and the company as exceptionally as she does.

Sharon Gidden, server, Toronto Airport Marriott, Toronto, Canada
Sharon Gidden

Sharon Gidden

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