Silvia Ribeiro, J. Willard Marriott Award of Excellence

Silvia Ribeiro
Security Leader
Renaissance São Paulo Hotel
São Paulo, Brazil


It’s not uncommon to hear from associates at the Renaissance São Paulo Hotel that when Silvia Ribeiro is in the house, they feel safer. As Security Leader at the hotel, Silvia’s positive and enthusiastic outlook has earned her the praise and respect of all of the hotel’s associates.

More than 11 years ago, Silvia was hoping to be hired by the Renaissance in the Loss Prevention department. Many in the security industry discouraged her from applying to the hotel, as it is known throughout the city as a place where few people leave their jobs. But she persisted and was hired as a Loss Prevention Attendant.

Soon after starting her career at the Renaissance, Silvia became the hotel’s first woman firefighter. But she was not content to be the only woman in a role primarily occupied by men. Silvia has trained six more women to be firefighters or Loss Prevention Attendants on her team.

Silvia takes great pride in training and mentoring other women in her field. Recently, a guest was having a seizure in the hotel lobby. With a calm and assertive voice, Silvia assisted Angela, a Loss Prevention Attendant, on how to ensure the guest made a complete recovery at the local hospital.

According to Director of Human Resources Karine Cassini, “It’s clear to see that she’s not only an inspiration, but she takes an active role in making sure that other women can achieve leadership in any department as well, preparing her team for future roles on the property or at other hotels.

”Silvia is passionate about her job. She loves the important role she plays in keeping guests and associates safe. But when she’s not on duty, Silvia can be found dancing in her kitchen with her newest passion — her granddaughter!
Award of Excellence 2018 winner, Silvia Ribeiro.
Silvia Ribeiro

Silvia Ribeiro

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