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Our Guests are Our Number One Priority

WHAT TO EXPECT AT GAYLORD OPRYLAND

Taking care of our guests has always been our number one priority. We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay. Here is what to expect during your stay at Gaylord Opryland.

Commitment to Clean

We are raising our demanding standards to an even higher level with new protocols for the current circumstances. As a part of Marriott International’s family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott’s Commitment to Clean.

garden with waterfall
view of fountain and building inside atrium
Policies, Safety & Services
Safe Travels To Music City

Nashville has been named a Safe Travels Destination by the World Travel & Tourism Council, making it one of only a few destinations in the United States to achieve the designation.  The Safe Travels stamp is the world’s first-ever global safety and hygiene stamp for the travel and tourism industry. Learn More

Flexible Cancellation

In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.

Pool and Water Attraction Policy

In order to enable a more spacious & comfortable experience and proper social distancing for our guests, pool occupancy limits will be applied. Guests can access our Resort pools on a first come, first serve basis.  The only guaranteed access to SoundWaves water attraction is by booking the SoundWaves Experience Package; room-only reservations do not include SoundWaves. Learn More About SoundWaves

 

 

Pool Safety

Attendants are dedicated to regular cycles of guest touch point sanitization. There is expanded distance between chaise lounge chairs to maintain social distance and cloth chair cushions have been removed. Partitions have been installed at the welcome desk. Chaise lounge chairs, cabanas, tubes and slide mats are sanitized after each use. Learn More About SoundWaves

Face Mask Policy

Unvaccinated guests and customers are required to wear masks. For fully vaccinated guests, masks are optional.

Housekeeping Services

For the protection of our guests and STARS, we have implemented "upon request only" housekeeping service and no STARS are permitted into guest rooms while a guest is present unless for emergency reasons.

Limited Dining

The resort currently has limited dining options available. Learn More

Social Distancing

We are using signage throughout the resort to remind guests to maintain social distancing and have removed or re-arranged furniture to allow more space for distancing. In compliance with local and state mandates, occupancy limits and seating capacities have been reduced to allow for appropriate social distancing.

We have added partitions at front desks, concierge stands, and food and beverage service lines to provide an extra level of precaution for our guests; and, have implemented line management initiatives to reinforce proper social distancing.

Hygiene & Cleanliness

STARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

Shared Responsibilities

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.

Book with Confidence

Our flexible rates and cancellation policies make planning your getaway easier than ever. We are committed to ensuring our customers experience flexibility during these challenging times and are extending our flexible reservation policies.