WHAT TO EXPECT

• Signages throughout our hotel to remind guests to maintain social distancing and seating capacity reductions in our restaurants and banquets, glass shield installed at the front desk, all in line with government guidelines and regulations.
• Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

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In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Mandatory screening of body temperature upon arrival for all guests.
• Guests have to show their Arogya Setu App prior to entering the hotel.
• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are encouraged to wear personal face coverings.
• Electrostatic sprayers with hospital-grade disinfectants are being used to provide an enhanced level of hygiene.
• Dusting of fixtures, furnishings and glass surfaces in the room with medical grade cleaning products.
• All stationary and loose items such as folders, pens and remotes are thoroughly sanitized.
• Sanitizers are available across all public areas in the hotel and are provided to guests in the room.
• Amenities are available on request and can be viewed on our QR coded menu.

Guest Service Directory, Laundry List, Mini Bar Menu and Television Channel list is available for guests digitally by scanning the QR code displayed on our television.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

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We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
Please note - Certain facilities and services will not be available to guests for a period of time.

• JW Cafe, Romano's and JW Lounge will be operational for walk-in and in-house guests
• Our Fitness Center is operational 24 hours
• Spa By JW will remain operational from 9.00AM to 10.00PM. Steam and Sauna will be operational from 7.00AM to 10.00PM
• Swimming Pool: Operational from 06:00AM to 10:00PM Monday to Sunday
• Our home delivery service via Marriott Bonvoy On Wheels will be available from Monday to Sunday from. Visit https://bit.ly/39kGzfr to place an order.

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We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Please note - Certain facilities and services will not be available to guests for a period of time.

• JW Cafe, Romano's and JW Lounge will be operational for walk-in and in-house guests
• Our Fitness Center is operational 24 hours
• Spa By JW will remain operational from 9.00AM to 10.00PM. Steam and Sauna will be operational from 7.00AM to 10.00PM
• Swimming Pool: Operational from 06:00AM to 10:00PM Monday to Sunday
• Our home delivery service via Marriott Bonvoy On Wheels will be available from Monday to Sunday from. Visit https://bit.ly/39kGzfr to place an order.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices.

• Temperature checks are taken at the entry for all guests.
• All tables are sanitized periodically and maintain a minimum distance of 1.5 meter to reflect social distancing.
• QR Coded digital menus are available for all our restaurants and In-Room dining.
• Temperature checklist: All food items are maintained at the appropriate temperature as per international guidelines.
• Food premises - Daily deep cleaning of operational kitchens using detergent scrubbing, steam pressure jets and sanitizing.
• Food contact surfaces like work tables, platforms - sanitized using chlorine solution after every process. Allowed to air dry.
• Critical food contact materials - Chopping board, graters, storage containers etc will be immersed in chlorine solution at every shift for at least 10 - 15mins and air dry.
• All food handlers extensively trained and audited daily for safe food practices. All kitchen processes strictly undertaken with proper food safety gear (face mask, vinyl gloves, hand sanitizer etc.).
• All food packages are unboxed and sanitized from outside using chlorine and then maintained in the food store inventory.
• All perishables are cleaned using the ozoniser and vegetable washer at the receiving bay itself before they reach the kitchens for processing or storage.
• Dedicated Hygiene Audit team headed by a certified Hygiene manager for daily checks on all processes.
• Safe and hygienic home delivery service through our special Marriott Bonvoy On Wheels Gourmet Menu.

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available at JW Café from 7am-11am and available on In-Room Dining from 6am-11am.
• Lounge Access: Executive Lounge is currently non-operational, however, alternate options are available at JW Lounge.
• Welcome Gift: Available.
• Late Check-Out: Available as per basic availability.
• Mobile Check-In/Check-Out: Available.
• Mobile Key: Not available.
• Mobile Dining: Available.
• Mobile Guest Requests: Available.