WHAT TO EXPECT

Introducing the next level in healthy spaces for your vacation stays. When you and your family vacation with us, we want to help you stay healthy.

Marriott's Commitment to Clean provides cleaner, safer spaces for our Owners, guests and associates. So you can vacation with confidence. And focus on what matters most: time together. For details, learn more about Our Next Level of Clean.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

A full spectrum of social distancing guidelines have been implemented throughout each property, including:

• Altered traffic flow to support 6-foot spacing
• Removed brochure racks
• Removed unnecessary furnishings
• Installation of signage across the property campus to remind Owners, guests, and associates of social distancing requirements.
• Reduction of seating in common areas, such as lobbies
• Closure of every other stall in common area restrooms
• Limitations on occupancy in fitness centers and removal of certain equipment, where applicable.
• Reductions in pool deck seating, where applicable
• Continued closure of activities centers and kid's clubs. where applicable

In keeping with Our Next Level of Clean and Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and accommodations. These include:

Enhanced Public Space Cleaning. With increased frequency and enhanced cleaning tools, you'll get a heightened level of clean and health safety throughout shared areas. You will find hand sanitizer stations at high-traffic public spaces like the lobby, front desk, elevator landings, food & beverage entrances and fitness center entrances.

Personal Protective Equipment (PPE). All associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Your Clean Home Away from Home

All of your private vacation spaces now undergo an even more robust regimen of cleaning protocols.

• Hospital-grade disinfectants are used in every villa/room, before every check-in.
• Disinfectant wipes are available in the villa/room for every arriving guest as well as upon request.
• Each villa/room is thoroughly cleaned and disinfected, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants
• Removal and replacement of all unused linen/terry from villas/rooms
• Removal and replacement of all unused bathroom amenities, such as soap and shampoo
• Removal and replacement of all opened paper products, such as toilet and facial tissues

The current status of property amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open and Available

• Activities On-site
• Activity Center
• Concierge
• Fitness Center
• Housekeeping
• Movie Theater
  
• Observation Deck
• Valet Parking

The current status of food and beverage offerings is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open with Social Distancing

• Counting Room and Lounge Area - Breakfast bites available for a nominal fee.
• The bar

We look forward to welcoming you to your happy place at one of our vibrant Marriott Vacation Club Pulse® properties.

When you stay with us, you can enjoy comfortable accommodations in the heart of the action like our Vacation Club Owners do. Most properties include complimentary high-speed Wi-Fi and access to nearby attractions to help you make the most of your time in the city.  

Please note, select Marriott Bonvoy® benefits are available at these ownership properties:

• Elite Night Credit for a Qualifying Stay
• Points or Miles for all Qualifying Charges
• Free Night Awards, booked at least one (1) day in advance of arrival

When you stay in a Marriott Vacation Club Pulse property, you are visiting Owners' vacation spots. So while you can enjoy some Marriott Bonvoy benefits — as well as additional benefits associated with a vacation ownership stay — we are unable to offer some Marriott Bonvoy member benefits that may be offered at Marriott-branded hotels, including:  

• Complimentary enhanced room upgrades
• Complimentary breakfast
• Early check-in
• Late checkout

To learn more about how Marriott Vacation Club Pulse properties participate in Marriott Bonvoy, please review the terms and conditions.

Important Alerts
Guests should be aware of the following:

Official Information
Effective March 5, 2022, the city of Boston's indoor masking mandate was lifted. Residents and visitors are no longer required to wear masks in indoor public spaces such as gyms, restaurants, bars, museums, and entertainment venues. The decision was made based on key COVID-19 metrics, which show continued improvement in the prevalence and severity of the COVID-19 pandemic in Boston. While masks are no longer mandated in certain indoor settings, the Boston Public Health Commission recommends wearing a mask in these settings if you are at high risk for severe illness or if you will be around individuals who are.

Additional information and local guidelines can be found at the links below:

• Boston Public Health Commission
• Coronavirus Disease 2019 (COVID-19) | Mass.gov
• Coronavirus Disease (COVID-19) in Boston | Boston.gov

Service Animal Policy
Service animals that perform work or tasks are welcome at the property, but family pets are not permitted. Bringing a pet to the property will result in a Room Recovery Fee. In the event we discover that you have brought a pet to the property, you will be charged a Room Recovery Fee in the amount of $500 per pet, and you will be asked to take your pet to a local, third-party boarding facility.

Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.

Parking
Valet parking available on-site for a fee per day: $48 USD. Alternate area parking information is available at the front desk.

Face Coverings at Our Property
Face coverings may be required. To learn more, please reference our Face Covering Requirement information located here under Know Before You Go.

Free Wi-Fi & No Destination Fees
At Marriott Vacation Club Pulse, at Custom House, Boston enjoy complimentary wireless Internet in all suites, and public areas and we do not charge destination fees.

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