Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!
Start planning now to maximize your stay once you arrive.
TRANSPORTATION
Tribute Portfolio hotels are intriguing, independent boutique hotels with a heart for connecting people and places. Offering striking designs, a bold color palette and noteworthy art installations, our hotels make each stay a unique experience.
Airport: Rafael Núñez International Airport, 3.7 KM
ARRIVAL
On-Site Daily Parking: Complimentary
For Far Less.
As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.
Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property.
SPA
Experience unparalleled serenity at our sublime spa. Rejuvenate with a soothing massage, or indulge in revitalizing treatments. Immerse yourself in our peaceful ambiance and escape the ordinary. #BlissfulRetreat
WELLNESS
Our 24 hour fitness center has a wide variety of aerobic and strength training equipment.
Hours:
Everyday: Open 24 Hours
SWIMMING
Towels provided, Heated and Lifeguard on Duty.
Outdoor
Hours:
Mon-Sun 9:00 AM-8:00 PM
Enjoy our distinct on-site restaurant and lounge options during your stay.
Senora Ayda restaurant conserves the ritual of dining as an act of love cultivated through familial hospitality. The menu, a veneration of the traditional dishes and exotic flavors of the Middle East, has grown into a staple of Cartagena cuisine.
Hours of Operation:
Everyday 11:30 AM-10:30 PM
Reminiscent of Cartagena's past, Salón de Mecedores restaurant beckons guests to mingle in an environment that sways from informal to festive. The space is naturally lit and harmonious to its surroundings.
Hours of Operation:
Everyday 6:30 AM-10:30 AM
La Biblioteca Bar is the confluence of history and tales, of every excuse to make a journey or a memory. This coffee shop-style space is ideal for conversation, quiet concentration or stirring your day in Cartagena to life.
Hours of Operation:
Everyday 11:30 AM-10:30 PM
On the third level of Ermita, Cartagena, Oasis receives guests around the pool in a space designed for privacy and relaxation at any time of day. Guests can marvel at the splendor of the sun bouncing against immensity of the sea along the horizon.
Hours of Operation:
Everyday 10:30 AM-7:00 PM
Get the most out of your stay by exploring all the area has to offer.
Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates and partitions installed at front desks.
Private pick up service at the airport with express check in service available, contactless payment, face masks and disinfectant wipes are available in room amenities, and Minibar will be stocked based on guest request.
Mobile service requests, and Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
In keeping with Marriott’s Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:
Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
Personal Protective Equipment (PPE): Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
Electrostatic Spraying: We’re utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Public bathrooms and highly transited areas are been cleaned every 30 minutes.
Temperature screening for associates and vendors at entry points: Temperature screening for guests at entry points is available if required.
Certifications:
SGS Local Certificacion in compliance with local regulations.
Local Authority approved safety protocols being followed.
Room Amenities:
In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
Disinfectant wipes are available in the room for every arriving guest as well as upon request.
During check in process, guests can decide their preferred time for housekeeping cleaning service, or decline it completely.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
Pool
Open: Monday to Sunday from: 10:00 AM to 06:00 PM, max capacity of 4 people inside the pool and 8 people outside the pool area. Social distancing required.
Gym
Open: Monday to Sunday: 24 hours, max capacity of 4 people at a time. Social distancing and masks required at all times.
We are committed to making our restaurants available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
Restaurante Sra Ayda
Open: Monday to Sunday from: 06:00 am to 09:00 pm
Bar la Biblioteca
Open: Monday to Sunday from: 01:00 pm to 09:00 pm
Pool Bar Oasis
Open: Monday to Sunday from: 10:00 am to 07:00 pm
Room Service
Open: Monday to Sunday from: 06:00 am to 09:00 pm
Additional measures being taken include:
QR Code available for restaurant menus
Guests can order food using whatsapp
Mobile Dining option not available at this location.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.
Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
• Breakfast: Included for all guests
• Lounge Access: Hotel does not have lounge service.
• Welcome Gift: Silver & Gold: Dessert/beverage or points
Platinum & Titanium: Dessert/beverage or points and a baggage tag
Ambassador: Dessert/beverage or points and a handcrafted leather notebook
• Late Check-Out: Subject to availability: Silver: Late check out until 2:00 pm
Gold, Platinum, Titanium, Ambassador: Late check out until 4:00 pm.
• Mobile Check-In/Check-Out: All Marriott Bonvoy members
• Mobile Guest Requests: Yes
Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, Ermita Cartagena, a Tribute Portfolio Hotel is able to connect you with a series of hospitals and laboratories that offer the required testing and we are happy to assist you in booking an appointment.
As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination.
The testing sites closest to the hotel are listed below, additional sites are available in the city, please contact our Front Desk for information on additional laboratories/hospitals offering this service.
Clinic Medihelp (offers testing at the Hotel)
Castillogrande, Cartagena
Tel. (5) 6939877
Laboratorio Health Cars (offers testing at the Hotel)
Tel. (5) 6430571
The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.
Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!
