Our Guests are Our Number One Priority
What to Expect at Gaylord Texan
Taking care of our guests has always been our number one priority. We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay. Here is what to expect during your stay at Gaylord Texan.
Commitment to Clean
We are raising our demanding standards to an even higher level with new protocols for the current circumstances. As a part of Marriott International’s family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott’s Commitment to Clean.
We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.
Hygiene & Cleanliness
STARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.
Face Mask Policy
For Associates: Fully vaccinated Associates in hotels that are not designated as an area of substantial or high transmission continue to have the option to wear face coverings while working. All unvaccinated Associates will continue to wear face coverings both indoors and outdoors.
For Guests: Guests not fully vaccinated should wear face coverings and practice social distancing. For local jurisdictions that require more stringent face-covering requirements, our resorts continue to stay in compliance with local jurisdiction guidance.
For the protection of our guests and STARS, we have implemented "upon request only" housekeeping service and no STARS are permitted into guest rooms while a guest is present unless for emergency reasons.
Restaurant availability is based on hotel occupancy; however, multiple dining options will be available during your stay.
Fitness Center: Unvaccinated guests and customers are required to wear masks. For fully vaccinated guests, masks are optional. Every other machine is unavailable to allow for social distancing between guests.
Resort Pools: Our outdoor and indoor pools are open daily exclusively for overnight resort guests. Paradise Springs is open daily through September 6th.
Relâche Spa: Open daily 9am - 5pm. Guests are not required to wear a mask during spa treatments.
In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.
Please note that this policy may not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
- Some exclusions may apply. May exclude certain resort properties, periods with special event restrictions and peak demand nights. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
- Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
- For group organizer questions on terms or conditions of group contacts, please contact the hotel.
Paradise Springs - Know Before You Go
Book with Confidence
Our flexible rates and cancellation policies make planning your getaway easier than ever. We are committed to ensuring our customers experience flexibility during these challenging times and are extending our flexible reservation policies.
Check Out Our Mobile App!
Take advantage of the Marriott Bonvoy™ app where Members can experience contactless service by utilizing mobile check-in/out, mobile requests, mobile key and more!
Plan Your Next Getaway
Enjoy the same fun-filled family-friendly activities you know and love, with the confidence that our all-in-one-place experience has been purposely redesigned to respect social distancing and our enhanced Commitment to Clean program.