WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• The extra step: Panes installed at the reception offer additional protection.
• Keyless check-in: With the Marriott Bonvoy™ Mobile App, you can easily and remotely let us know when you are planning to arrive and your room key will be available digitally - you can go straight to your guest room. During your stay, you can choose a time and drop by the reception to sign the registration as per German law. Once you have departed, just inform us via App as well.
• Reach out digitally: Connect with us via the Bonvoy ™ Mobile App with all your questions, or to request items you would like delivered to your guest room.
• At your disposal: For your regular use, disinfectant dispensers are put up at central stations of the hotel's public area.
• Take temperature: All our staff members are offered to take their temperature when entering the hotel. The same service is available for our guests as well.
• Hygienic payment: For everyone's health and safety, cash payment is not possible at the moment. Credit card terminals are being sanitized after every use.

We are pleased to announce that our gym is again available for use.

Complying with local regulations, our F&B offer is available as follows:

Early bird breakfast from 4.00 AM - 6.00 AM
Our bar is open Tue-Sat from 7.00 PM to 12.00 PM
Our restaurant Otto is daily from 6.00 AM to 10.30 AM and from 6.00 PM to 10.30 PM
Room Service is available 24/7 with a limited food selection.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available
• Lounge Access: Not available
• Welcome Gift: Available
• Late Check-Out: Available
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Dining: Not available
• Mobile Guest Requests: Available

• Keyless check-in: With the Marriott Bonvoy™ Mobile App, you can easily and remotely let us know when you are planning to arrive and your room key will be available digitally - you can go straight to your guest room. During your stay, you can choose a time and drop by the reception to sign the registration as per German law. Once you have departed, just inform us via App as well.
• Reach out digitally: Connect with us via the Marriott Bonvoy™ Mobile App with all your questions, or to request items you would like delivered to your guest room.

… do not hesitate to contact us at any time. We are more than happy to assist, even more in this time of uncertainties.

You can reach us via telephone +49 211 4173 0 or e-mail: info@sheratonduesseldorf.com

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