WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Signage throughout The St. Regis Dubai, The Palm to remind guests to maintain social distancing, occupancy limits and capacity reductions in our restaurants, pools and fitness center in compliance with local mandates, partitions installed in certain areas, contactless payment is available, a face mask is required in all public areas.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are encouraged to wear personal face coverings. A personal pack with sanitizer and a face covering are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

• Fitness Center: Open, masks and social distancing required.
• Spa: Open, reservation recommended.
• Pool: Open, masks required for entry.
• Restaurants, Lounges, and Bars: Open, masks required for entry.

All of our restaurants are operating as per normal hours.

We are still subject to government restrictions to minimize the spread of Covid-19, so we are limiting the number of people in our restaurants. We strongly recommend that you book ahead so that you can choose the restaurant and the time which is right for you.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Our restaurant serves a reduced buffet and à la carte options
• Welcome Gift: Available
• Late Check-Out: Subject to Availability
• Mobile Check-In/Check-Out: Available
• Mobile Dining: Available
• Mobile Guest Requests: Available