WHAT TO EXPECT

Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants, and partitions installed at front desks. No local or state mandates due to 0 active cases in the community.

Mobile check-in and key available. Mobile service requests via the Marriott Bonvoy™ mobile app not currently active. No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Temperature screening for our associates as well as vendors at any entry points

All our staff has been properly trained as to enhance cleaning protocols, in addition to constant training on related topics such as proper use of chemicals and cleaning processes in the rooms and public areas.

Full Housekeeping service will be provided every 3rd day to minimize entry to guestroom. Amenities, linen and terry are provided upon request, if needed.

As part of our practices we remove ALL linen and amenities from the room after each guest departure, we then proceed with the regular cleaning of the room in compliance with all our Marriott standards, once this cleaning is completed, we add a disinfecting process with the appropriate chemicals, focusing specially in all highly touch point or areas, such as table top, handle, switches, remote, lamps etc. After each room is done with both processes, a proper inspection is followed to ensure full compliance before making the room available back in inventory for our next guest.

The housekeeper will leave a note in the nightstand certifying with her/his name, date and time that this room was completely disinfected using all the guidelines and protocols.

In the public areas in addition to our regular cleaning process; we added staff in charge of only disinfecting all high touch point throughout the hotel with special focus on the lobby area, elevators and bathrooms; ensuring that all table tops, Front Desk counter, entrance handles, bathroom faucets, elevator buttons etc.. are constantly disinfected through the day. At the end of the day in the overnight shift we complement our disinfection process with the use of an Electrostatic sprayer.

Room Amenities:

• Disinfectant wipes are available in the room for every arriving guest as well as upon request.
• Non-essential items, such as pens, notepads, magazines, among others, have been removed from guest rooms, but can be provided upon request.
• In-room coffee makers are not currently available, but guests can request contactless coffee delivery on request only.
• In Room Dining delivery services are currently not available.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Spa: open all days of the week.
• Retail: open all days of the week.
• Kids Club and Watersports: currently not available.

Please note below our current service hours for our different dining outlets:

• Anchor and Den: serving lunch and dinner. Breakfast is currently available only on Saturday and Sunday. Staycation business is from Friday to Sunday only.
• Beach Bar Vista: currently only open during the weekends. Staycation business is from Friday to Sunday only.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Serving on Saturday and Sunday only
• Welcome Gift: Available upon Elite status
• Late Check-Out: Available
• Mobile Check-In/Check-Out: Available
• Mobile Dining: Room service is currently not available
• Mobile Guest Requests: Guest requests are welcomed via telephone only

As per Wednesday, August 24 there are no more requirements to enter Cayman Islands. A COVID test is no longer required and any traveler can enter the island regardless their vaccination status. 
 
For the most updated information, please visit https://www.exploregov.ky/travel
 
Please let us know if you have any questions and we remain available to help you with all your travel needs.