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Welcome to JW Marriott Hotel Hanoi

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!


Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.


Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 


Enjoy our distinct on-site restaurant and lounge options during your stay.


Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

The wellbeing of our guests and associates is of the utmost importance to us and we have many preventative measures in place which include:

  • Temperature screening for guests and all associates arriving into the hotel.
  • Currently all guests and associates are to wear face masks in and around the hotel at all times as per local regulations.
  • We also are maintaining appropriate cleaning frequencies of kitchens, public areas and heart of house; using the electrostatic spraying.
  • Implementing strict food handling processes and tableware disinfection.
  • Providing more hand sanitizers and executing social distancing in all our restaurants, bars and meeting spaces. Hand sanitizer stations are available in high-traffic areas.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be sent directly to your email.
  • We provide sanitation kits in guest rooms and deep cleaning between guests.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Guest Rooms:

  • Deep cleaning each guest room between guests.
  • Offering sanitization kits for guest use
  • Disinfectant wipes provided in rooms, face masks available on request

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

Wellbeing on 8: Open; Request to wear face masks at all times; Social distancing is applied; Frequent disinfecting of "high-touch" areas.

Restaurants and Bars: Open; Social distancing and face masks required at all time; Frequent disinfecting of "high-touch" areas.

Meeting & Events: Reducing seating capacity by at least 50%; Social distancing practices; Face masks are required; Live/virtual hybrid meetings are available; Enhancing cleaning protocols to disinfect every meeting space; Providing hand sanitizer stations throughout the meeting spaces.

*The opening hours may vary depending on the situation

JW Café (International Buffet Restaurant):
Buffet Breakfast: Monday - Friday: 5.45 am - 8.30 am; Saturday - Sunday: 5.45 am - 10.30 am
Lunch: 12.00 pm - 2.30 pm
Dinner: 6.00 pm - 10.00 pm

Akira Back (Modern Japanese Restaurant)
Lunch: opens on Saturday & Sunday 11.30 am - 2.00 pm (Last order)
Dinner: 5.30 pm - 9.30 pm (Last order)

John Anthony Cantonese Grill & Dim Sum
Lunch Weekdays: 11.30 am - 2.00 pm
Weekend: 10.30 am - 2.30 pm
Dinner: 6.00 pm - 9.30 pm

French Grill (Modern French Restaurant)
Dinner: opens daily 6.00 pm - 10.30 pm
Théâtre à la Table: opens on Sunday 11.30 am - 2.30 pm

The Lounge
Opens daily: 7.00 am - 11.00 pm

Cool Cats Jazz Club
Opens from Thursday to Saturday: 7.00 pm - Late

Smack Dab Urban Lounge
Opens daily, only for private dining rooms
5.00 pm - 10.00 pm


Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Marriott Bonvoy Platinum Elite member and above: Free breakfast for kids at 12 years old or below.
  • Lounge Access: Marriott Bonvoy Platinum Elite member and above receive Lounge access.
  • Welcome Gift: Marriott Bonvoy Gold Elite member receive welcome gift.
  • Late Check-Out: Let us know via the app when you are planning to depart.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and depart.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
  • All of our serving associates wear face masks and gloves.
  • We use electronic tablets as menus for your convenience and are sanitized after each use.
  • All tables are sanitized after guests have departed.
  • We exercise social distancing by leaving selected tables unoccupied for the safety of all our dining guests and associates.
  • We follow rigorous cleaning protocols for all restaurants and bars and across the hotel as a whole.
  • All serving buffet utensils are replaced every 30 minutes.
  • All buffet surfaces are sanitized thoroughly while the restaurant is open.
  • We follow strict adherence to sanitation of kitchen and food preparation areas.


Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

JW Marriott Hotel Hanoi