WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

TRANSPORTATION & ARRIVAL

• Doors opened automatically or by staff
• Implementation of physical distancing across all public areas.
• All luggage disinfected upon arrival.
• Buggy capacity is limited to those staying in the same room. Drivers are wearing a protective mask.

CHECK IN & OUT

• New check in time at 3pm and check out time at 11am and are available via the Blue Palace mobile app.
• Comfortable check-in procedures with safe distances, plexiglass placement at the reception & staff PPE.
• Contactless payments available.
• Visible safety signage.

PUBLIC SPACES

• We have rearranged our furniture throughout all common areas and back-of-house to allow for increase spacing.
• All rooms can also be accessed via staircases.

GUEST ROOMS

• All in-room information, as well as our menus are available via the Blue Palace mobile app & TV application.

RESTAURANTS & BARS

• A rearranged seating layout has been implemented at all our F&B outlets.
• Visible safety signage.
• Digital menus, available via QR codes or our tablets.
• Contactless payment options available.
• Our buffet breakfast is served at Olea restaurant; cold items are available in single portions and hot items are served by our staff.

Please note that all guidelines are subject to change based on Government regulations and restrictions.

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In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

TRANSPORTATION & ARRIVAL:

• Company transfer cars & minibuses are thoroughly cleaned before and after each use, carrying only same room guests.
• All luggage disinfected upon arrival.
• All buggies are disinfected after every use.
• Disinfection of all equipment such as room keys and POS.
• Sanitizing stations available throughout the resort.

ENHANCED PUBLIC SPACE CLEANING:

• We have intensified the frequency of deep-cleaning and added a disinfection procedure of all common areas; public spaces, guest rooms and back of house areas, with an emphasis on high-contact, hard surfaces areas; such as front desk check-in counters, door handles, restrooms and dining surfaces.
• An enhanced number of sanitizing stations are available throughout our public areas.
• Airy spaces, with fresh air circulating in all indoor spaces and common areas.
• All A/C units are supplied with 100% fresh air and receive an enhanced maintenance and their filters are regularly disinfected.
• Exhaust ventilation systems -24/7 - of restrooms.
• Buttons inside and outside the elevators sanitized regularly. Sanitizing stations available outside elevators.

PERSONAL PROTECTIVE EQUIPMENT (PPE):

• Intensive staff training on PPE use, frequent deep sanitation and change of equipment, such as worn masks.
• Staff is wearing PPE.
• Guest hand sanitizing stations located at all venues.
• Visible safety signage.
• The use of the protective face mask is mandatory, when entering enclosed or partially nclosed public spaces (restaurants are excluded).
• A PPE safety kit - including hand sanitizers and masks - is available in all guest rooms.

ROOM AMENITIES:

• Our bungalows, suites & villas are eliminated of all reusable print material.
• All in-room information, as well as our menus are available via the Blue Palace mobile app & TV application.
• Τhe coffee & tea amenity is available in the room, replaced before every arrival.
• Room service menu is available via the Blue Palace mobile app; orders can be placed by phone.
• Laundry service is available; guests will be required to contact the reception to place their request.

HOUSEKEEPING SERVICE:

• An enhanced cleaning protocol is implemented by our Housekeeping (who wear the required protective equipment).
• We use the approved cleaning products from global hygiene expert Ecolab®.
• The frequency of our room housekeeping and turndown service is at our guests' discretion.
• All A/C units receive an enhanced maintenance, and their filters are disinfected before every arrival.
• High-efficiency particulate air filters (HEPA 14) will be placed in all our Island Suites & Private Villas A/C units to eliminate SARS CoV-2 spread.

• Every guest room is thoroughly cleaned and disinfected prior to your arrival.
• We continue to provide housekeeping services daily while guests are away from the room. If guests would like to opt out receiving daily housekeeping service, we can certainly adjust this to their needs anytime.
• Please note that these health & safety measures are subject to change based on Government regulations and restrictions.

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We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The following facilities will be operating:

• Private Beach
• Outdoor Pools
• The Elounda Spa
• Gym
• Kids Club
• Tennis
• Traditional Caique
• Helipad
• Shopping

THE ELOUNDA SPA & GYM

• Fitness classes are available upon reservation outdoors, all other therapies are available with a reservation.
• Disinfection of all gym & spa equipment, as well as hard-surface areas, such as the spa reception and lockers, is performed after every use.
• Staff is wearing PPE.
• Guest hand sanitizing stations available.
• Visible safety signage.

LITTLE EXPLORERS KIDS CLUB

• All activities are adjusted, and all equipment are disinfected after use.
• No consumption of food or drinks is allowed.
• Baby-sitting services operating with protective equipment and sanitizing protocol procedures.
• Staff is wearing PPE.
• Guest hand sanitizing stations available.
• Visible safety signage.

WATER AREAS
Private Beach

• Our Blue-flag awarded private beach, stretches approximately 200 meters along the coastline of Mirabello bay.
• Safe distance of 4 meters between each set of sunbeds.
• Beach towels are provided by our beach crew. Collection of used towels is performed following strict hygiene protocols.
• Sunbeds are sanitized after every use and will be clearly labelled.
• Our private beach is supervised by a well-trained beach crew.
• Watersports are available; operation as per strict safety & hygiene protocols.

Outdoor Pools

• Our outdoor pools will be operating, following strict safety & hygiene protocols.
• Water quality controls in place.
• Safe distance of 4 meters between each set of sunbeds.
• Visible safety signage.
• Sunbeds are sanitized after every use and will be clearly labelled.
• Our pools are supervised by a well-trained crew.

ENTERTAINMENT
Our entertainment continues this year with an enhanced program, including:

• CRETAN FEAST
• TRADITIONAL CAIQUE EXPERIENCE
• LIVE ENTERTAINMENT & DJ NIGHTS
• LIVE GREEK & CRETAN MUSIC

Reservation is required. Safety & Hygiene protocols are followed.

Please note that these health & safety measures are subject to change based on Government regulations and restrictions.

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Modified operational practices for in-room dining, no self-service buffets, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines. The following Food and Beverage venues will be operating:

• Olea
• Anthós
• Isola Restaurant
• Blue Door 
• Asia Deep Blue 
• Arsenali Lounge Bar
• Isola Beach Club 
• Beach Service (drinks & snacks)
• Room Service is available

A reservation is required for our restaurants.

Moreover:

• We continue to reinforce our internationally recognized methods, including Hazard Analysis Critical Control Points process (HACCP), to manage risk and prevent contamination of food.
• A rearranged seating layout has been implemented at all our F&B outlets.
• Frequent disinfection of all high-touch surfaces after each reservation.
• Staff is wearing PPE.
• Guest hand sanitizing stations located at all venues.
• Visible safety signage.
• Contactless payment options available.
• Our buffet breakfast is served at Olea restaurant; cold items are available in single portions and hot items are served by our staff.
• Cutlery and tableware are replaced upon every service.

Please note that these health & safety measures are subject to change based on Government regulations and restrictions.

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Welcome Gift: Choice of 1000 Points or Welcome Resort Gift - Available for Platinum, Titanium and Ambassador.
• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

• We have teamed up with local private medical Covid-19 certified expert Asklipios Medical Center to offer on-property testing options (either rapid antigen or preventive PCR tests) optionally to all guests, at a fee.
• Moreover, we have assigned a designated hotel team - The Cleanliness Champions - who are supervising procedures, receiving an ongoing certified training.
• Our hygiene and safety plan is certified by TÜV Nord organization (Safe Restart Program). An extensive training for our staff will be completed and certified as well.
• We are working closely with industry and health authorities on implementing our thorough hygiene and safety plan in accordance with World Health Organization measures, the Greek State directive and Marriott International protocols.

Please note that these health & safety measures are subject to change based on Government regulations and restrictions.

ON PROPERTY COVID-19 TESTING

As an extension to our commitment to you for a safe and comfortable stay we have established on-property COVID-19 testing, upon arrival or before departure. Teaming up with local private medical expert, on-property testing options (either rapid antigen or preventive PCR tests) are offered optionally to all guests, at a fee.

·       Preventive PCR test: the price is arranged at 45€/guest

·       Rapid antigen test: the price is arranged at 10€/guest

·       Special prices will apply for groups of more than 20 guests.

SPECIAL TERMS:

·       all tests are available to children, at the same fee, without age restrictions

·       additional fees might apply for high-risk cases

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in accordance with World Health Organization measures, the Greek State directive, and Marriott International protocols, always striving to provide a seamless experience.

PROTOCOL FOR ARRIVAL & DEPARTURES

• If you or your family members feel unwell or experience virus-related symptoms, please contact Reception immediately.
• Our private medical Covid-19 certified expert and our Social Environmental Health Agent are available 24-hours to aid our guests.
• An emergency contingency plan is in place.
• A Restorair Rapid Room Recovery Unit®, using Advanced Oxidation Cell to effectively mitigate and eliminate viruses and other contaminants and harmful pathogens in the air and on surfaces, is available at the hotel, in case of a suspicious case.

In case of questions, do not hesitate to contact us at any time. We are more than happy to assist, even more in this time of uncertainties.

You can reach us via telephone +30 2841065500 or e-mail: reservations@bluepalace.gr

Please note that these health & safety measures are only valid for season 2020.

FLEXIBLE RESERVATION & CANCELLATION POLICIES

We remain committed to providing you with as much travel planning flexibility as possible, so you can book your next travel experience with peace of mind and confidence.

Flexible Rates: Guests may change their plans, with no charge, up to 14 days prior to arrival. 2 nights deposit will be charged 24 hours after reservation.

Advance Purchase Rates: Guests may modify their stay dates up to 14 days prior to arrival.

Book now with confidence in a safe environment. We are counting down the days to welcome you again!

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