WHAT TO EXPECT

Introducing the next level in healthy spaces for your vacation stays. When you and your family vacation with us, we want to help you stay healthy.

Marriott's Commitment to Clean provides cleaner, safer spaces for our Owners, guests and associates. So you can vacation with confidence. And focus on what matters most: time together. For details, learn more about Our Next Level of Clean.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

A full spectrum of social distancing guidelines have been implemented throughout each property, including:

• Altered traffic flow to support 6-foot spacing
• Removed brochure racks
• Removed unnecessary furnishings
• Installation of signage across the property campus to remind Owners, guests, and associates of social distancing requirements.
• Reduction of seating in common areas, such as lobbies
• Closure of every other stall in common area restrooms
• Limitations on occupancy in fitness centers and removal of certain equipment, where applicable.
• Reductions in pool deck seating, where applicable
• Continued closure of activities centers and kid's clubs. where applicable

In keeping with Our Next Level of Clean and Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and accommodations. These include:

Enhanced Public Space Cleaning. With increased frequency and enhanced cleaning tools, you'll get a heightened level of clean and health safety throughout shared areas. You will find hand sanitizer stations at high-traffic public spaces like the lobby, front desk, elevator landings, food & beverage entrances and fitness center entrances.

Personal Protective Equipment (PPE). All associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Your Clean Home Away from Home

All of your private vacation spaces now undergo an even more robust regimen of cleaning protocols.

• Hospital-grade disinfectants are used in every villa/room, before every check-in.
• Disinfectant wipes are available in the villa/room for every arriving guest as well as upon request.
• Each villa/room is thoroughly cleaned and disinfected, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants
• Removal and replacement of all unused linen/terry from villas/rooms
• Removal and replacement of all unused bathroom amenities, such as soap and shampoo
• Removal and replacement of all opened paper products, such as toilet and facial tissues
• In support of continued enhanced public area cleaning, enhanced villa/room departure cleans, and for the health and safety of property associates, daily housekeeping service, such as daily tidies, is currently unavailable.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open 

• Activities (On-Site) - A variety of activities are being offered. Some activities require reservations, and some activities have limited space for participation. Please ensure you receive an Activity schedule upon arrival. Shave Ice is available at the Naia Pool Hut.
• Activity Center
• BBQ Grills
• Beach Services - Beach Umbrellas and Beach Cabanas are available for rental by reservation only. Reservations are accepted 24 hours in advance.
• Concierge - Open daily. Limited activities available to be booked.
• Main Fitness Center - Open daily
• clubTHRIVE fitness classes - A variety of fitness classes are being offered, with a limited number of participants per class. Reservations are required and may be made, subject to availability one day in advance of the desired class.
• Jogging Path
• Pools are open daily 
  • Lagoon Pool - Open daily - Closed for refurbishment August 14, 2023 to March 1, 2024
  • Nai'a Waterslide - Open daily
• Whirlpool Spas - Open daily 
• Pool Chairs - Available on a first come, first served basis.
• Spa by the Sea: https://spabytheseainc.com/koolina
• Valet

Currently Closed/Unavailable

• Nai'a Fitness Center - Will remain closed until further notice.
• Housekeeping 

MORE INFO

The current status of food and beverage offerings is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open with Social Distancing

• The Marketplace - Open daily.
• Nai'a Pool Bar - Open seasonally
• Longboard's Restaurant - Open for Lunch and Dinner
• Fia Fia - The Fia Fia Luau is available every Tuesday, reservations required by calling (808) 679-4728; reservations available one month prior to the show.
• Longhi's Restaurant - Open daily for Brunch and Dinner. Reservations available at: https://www.opentable.com/restref/client/?restref=262318&lang=en-US&corrid=90846dac-22e1-42ed-b052-c8ed89365d83

MORE INFO

We look forward to welcoming you to your happy place at one of our inspiring Marriott Vacation Club® resorts.

When you stay with us, you can enjoy the same like-home features and extra space that our Vacation Club Owners do. Most resorts include complimentary high-speed Wi-Fi and locally inspired, on-site activities to enhance your vacation.* 

Please note, select Marriott Bonvoy® benefits are available at these ownership resorts:

•    Elite Night Credit for a Qualifying Stay
•    Points or Miles for all Qualifying Charges
•    Free Night Awards, booked at least one (1) day in advance of arrival

When you stay in a Marriott Vacation Club resort, you are visiting Owners' vacation villas. So while you can enjoy some Marriott Bonvoy benefits — as well as additional benefits associated with a villa stay — we are unable to offer some Marriott Bonvoy member benefits that may be offered at Marriott-branded hotels, including: 

•    Complimentary enhanced room upgrades
•    Complimentary breakfast
•    Early check-in
•    Late checkout

To learn more about how Marriott Vacation Club properties participate in Marriott Bonvoy, please review the terms and conditions. 

* Additional charges may apply for any activity, event, or program.

Official Information

Please visit the official State of Hawaii website for more information.

David Y. Ige | Emergency Proclamations (hawaii.gov)

http://hawaiicovid19.com/

https://hawaiicovid19.com/wp-content/uploads/2021/02/SafeTravelsFacts_2-3-21.pdf

Proclamations, Orders and Rules re: COVID-19

Construction Notices

• The resort will be undergoing exterior painting and villa refurbishment of Hale Naia wing Jul 29-Dec 16 2022. During working hours of exterior painting, access to your patio will be restricted. Please expect to see contractors and hear construction noise during your upcoming stay.
  
  
• The resort will be completing a refurbishment of the Lagoon pool between Aug. 28, 2023 to March 14, 2024. During this time, the Lagoon pool will be closed. Rest assured, all other resort pools and amenities are expected to remain open for your enjoyment.

Service Animal Policy

Service animals that perform work or tasks are welcome at the resort, but family pets are not permitted. Bringing a pet to the resort will result in a Room Recovery Fee. In the event we discover that you have brought a pet to the resort, you will be charged a Room Recovery Fee in the amount of $500 per pet, and you will be asked to take your pet to a local, third-party boarding facility.

Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.

Face Coverings at Our Property

Face coverings may be required. To learn more, please reference our Face Covering Requirement information located here under Know Before You Go.

Free Wi-Fi & No Resort Fees
At Marriott's Ko Olina Beach Club, enjoy complimentary wireless Internet in all guest rooms, villas and public areas. We also do not charge resort fees.

MORE INFO

WHEN YOU GO, DID YOU KNOW?...

• Vacations Together: You can control your vacation environment in a spacious villa with the conveniences of home. A typical two-bedroom comfortably accommodates family or friends in more than 1,100 square feet, giving everyone their own space.
• Private Balconies: Most villas include a generously sized private balcony or patio, great for sipping coffee, eating meals, or just relaxing in the fresh air.
• Villa Cooking: For easy meals in, a fully equipped kitchen (or well-equipped kitchenette in guestrooms) lets you make your favorite dishes or snacks anytime. Or warm up those restaurant leftovers.
• Comfortable Meals In: A villa gives you options to eat in your space, on your schedule. You might choose to cook, grab take-out, or get delivery, eating relaxed meals at your family-sized table. Or dine ‘out' on your own balcony.
• Laundry: Most villas include a convenient washer/dryer, so you can have clean clothes (and dry bathing suits) all vacation long. Or if you're flying, pack less.
• Living Areas: After days venturing off the beaten path, you can unwind together in your comfortable living room or on your outdoor balcony.

Features vary by room type. Refer to your selected room's description for details.