WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• Safety social distancing is highly recommended to all our guests and is constantly communicated by our colleagues.
• We limit to a safe specific number of guests in each area of the hotel at any time. This is constantly monitored in order not to have too many guests and to avoid any possible spreading of the virus.
• External Guests are strictly forbidden to enter any guest rooms.
• Credit card payments are accepted and are a preferred as a method of payment.
• We will operate with an entirely paperless operation.
• Plexiglass screens are now at all our reception and guest relations desks.

All our colleagues are using Personal Protective Equipment according to the needs of his/her job description. We stringently disinfect all public areas and high-touch spaces throughout the day, this includes our Colleagues Back of House areas. We have detailed and COVID-19 revised Standard Operating Procedures for the cleanliness of all guestrooms, outlets and public areas, using Ecolab and Johnson's. Guests can still elect to have daily housekeeping services (at no extra cost) should they wish to do so. We use Diversey COVID-free certified products.

Guests will notice additions to our cleaning regime designed to set an even higher standard of cleanliness for the hotel. Specific areas of focus include:

• COVID-19 has raised awareness about the importance of high-touch surface cleanliness. In public spaces, the hotel has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with hospital-grade disinfectants and that this cleaning is done with increased frequency.
• In guest rooms, the hotel has likewise added to its rigorous protocols, requiring that all surfaces are thoroughly cleaned with hospital-grade disinfectants.
• We routinely disinfection all key cards used by Guests and Colleagues.
• Upon arrival, our Guests luggage will be transported to a special disinfection area within our luggage room to undergo disinfecting before delivery to our Guests rooms.
• Any extra bedding, blankets, pillows will be disinfected before each guest arrival.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Reception, Valet and Concierge

• During this time, we will not be offering any valet parking, until further notice.

Guest Rooms

• Our daily housekeeping service will operate during the hours 8:00am until 4:00pm.
• Evening turndown service will be on a request basis.
• Diligent cleaning protocols are place strictly following the ‘Clean Matters' program- established by Marriott International.
• We request that guests are not present during any housekeeping service.
• Our in room mini bars will have a reduced selection of items and all cups will be disposable and hygienically wrapped.

Ginkgo Spa

• Our reception desks will have a protective Plexiglas barrier.
• Guests will be requested to follow the floor spacing signage to allow social distancing whilst waiting.
• We use COVID-19 compliant disinfectant products in all areas including the changing rooms.
• During this time, we will not have any food items or infused water in the Spa area. We will offer guests bottled beverages.
• Our Spa menu will be available in digital format on iPads which will be disinfected after each guest's usage.
• Any paper used will be single use.
• All guests will be offered disinfectant kits.
• Our Fitness room has new capacity guidelines in accordance with social distancing guidelines.
• Some of the fitness equipment is rearranged.
• We will disinfect all equipment diligently after each use.

Lobby Shops and Reef Boutique

• We have limited the occupancy of our shops and Reef boutique according to the new capacity guidelines and so we will only allow a specific number of guests at any time.
• All our stores have an antiseptic station at the entrance; equipped with antiseptic solution and gloves.
• We will undergo a regular disinfection of all products.

Guest Laundry Service

• All laundry associates wear personal protection equipment and will follow proper hand hygiene procedures.
• We only accept bagged laundry/dry cleaning and will always handle all laundry with gloves.
• All laundry equipment is be cleaned and disinfected thoroughly at the end of each day.

Dining

• All restaurants and bars within the resort will close at midnight.
• A maximum of 4 guests will be seated at tables in all our restaurants (for immediate family members dining together this may be a maximum of 6 guests).
• All restaurant and bar seating areas will comply with the Greek government's social distancing measures.
• All colleagues in our kitchens will use personal protection equipment (face masks, gloves, sanitation products).
• Our colleagues are trained to serve our guests in a new sequence, adhering to new social distancing, protocols and personal protection.
• Our tables will have net set ups that accommodate table distancing and all of our outlets will have safe capacity limitations, though still offering the service and atmosphere you enjoy.
• Our restaurants and bars will have special Plexiglas at the welcome desks and bar counters

Breakfast

• During this time we will offer a very limited buffet breakfast that is in accordance with Greek government guidelines. All food items will be individual.
• All food orders will be on an a la carte basis.
• Breakfast alternatives of pre-packed options will be available.

In Room Dining

• Room service will be specially packaged and delivered right to the door without contact.
• Private dining options are available in all guest rooms, suites and villas, 24 hours a day.
• In room dining food deliveries will be in closed type food transport carts that are diligently washed and disinfected after each delivery.
• We have strict policies in elevators where food is transported, it is strictly forbidden for anyone to enter (except the person carrying the cart) until the food is transported out.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Mobile Key: We have keyless access to all our Guest rooms. Guests can receive their room key in their smart phone device without going to the reception desk. This is available through Marriott Bonvoy mobile app.

• The Council will focus on developing the next level of hospitality cleanliness standards, norms and behaviors.
• Will provide a holistic approach designed to minimize risk and enhance safety.
• Consists of in-house and outside experts, including senior leaders from across Marriott disciplines such as housekeeping, engineering, food safety, occupational health and colleague wellbeing.

• Guests checking in to Santa Marina will experience the SAFE Choice program.
• Following a thorough review of new government guidance from a variety of countries and territories, SAFE Choice was designed with the health and safety of our guests and associates in mind.
• This program will reduce the frequency of housekeeping services to every third day of a guest's stay, in an effort to limit personal contact and reduce the number of times an associate enters a guest's room.
• Guests can still elect to have daily housekeeping services (at no extra cost) should they wish to do so.