WHAT TO EXPECT

We are committed to making the amenities and services at our property available to you while complying with local regulations. In addition to following guidance on reducing capacity in public spaces, reinforcing social distancing, and enhanced sanitization protocols, we have made these modifications:

Beach & Pool

• Guests are encouraged to pick up and return their own towels.
• Alternative beverage options are offered to minimize high touch water station use.
• Fitness Center
  • Fitness Center hours may be restricted.
  • Hand sanitizer and equipment sanitization supplies are provided for guest use.
  • Fitness classes will be offered following all social distancing protocols.

Spa

• All staff are trained regularly and certified on cleaning and sanitization procedures.
• Appointment times are set to allow sufficient time between guests to sanitize and disinfect treatment areas.
• Additional hand washing and/or sanitizer stations are available throughout the facility.
• Mauna Kea Salon is closed at this time.

Golf

• Tee times are available from 8:00am until 2:00pm in 15-minute intervals.
• Credit/debit cards and room charges are the only accepted form of payment.
• Showers and locker rooms are not available at this time.
• Single cart riders are allowed.
• Golf carts can be shared if the golfing party arrive together.
• The course has restricted physical touch points which include modified cups, no rakes in bunkers and no sand bottles on carts.
• Beverage/snack cart will not be available.
• Golfers are expected to discard all trash from their golf cart post-play in receptacles provided.

Tennis & Pickleball

• A protective transaction shield is installed between guests and staff.
• Credit/debit cards and room charges are the only accepted form of payment.
• Only staff (tennis professionals) will pick up tennis balls and baskets during play.
• Cultural Activities
  • Cultural activities will continued to be offered, mask and social distancing protocols will be followed.

Keiki (Kids) Club

• Mauna Kea Keiki Club will continued to be offered, mask and social distancing protocols will be followed. Reservations are required.

Restaurants

• Self-service buffets have been replaced with creative and customizable menus.
• Takeout options are offered at every restaurant.
• Mobile dining reservations and menus available.
• Restaurant seating has been redistributed to ensure safe social distancing.
• Outdoor space is abundant and used fully to provide healthy, spacious restaurant seating.
• We are able to reserve spaces for larger parties, within limits of State and County health guidelines.

In-Room Dining

• In-Room Dining has been modified to a no-contact delivery experience.
• In-Room Dining is available for guest pickup.
• Packaging and products for takeout are single-use and disposable.
• Available daily, 24 hours a day

Restaurant Availability

Manta
Breakfast 6:30am-10:30am Daily
Dinner 5:30pm-9:00pm, Bar Open Until 9:30pm, Closed Sun & Mon
Reservations Required

Copper
Lunch 11:00am-4:00pm, Light Menu 4:00pm-5:00pm Daily
Dinner & Bar - 5:00pm-10:00pm, Closed Tues & Weds
Reservations Required

Hau Tree
Lunch 11:00am-5:00pm Daily
Dinner 5:00pm-9:00pm, Closed Thurs & Fri
Reservations Required

The Mauna Kea Luau
Tuesdays and Fridays only, no Sunday Luau Until Festive
Reservations Required

*Hours are subject to change without notice

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Platinum, Titanium and Ambassador Members can choose to receive daily continental breakfast for two at Manta restaurant as their welcome gift.
• Welcome Gift: Gold Members receive 500 points upon arrival. Platinum, Titanium and Ambassador Members receive either daily breakfast for two at Manta restaurant or 1,000 Bonvoy points.
• Late Check-Out: 2PM check-out available for Gold members, 4PM check-out available for Platinum, Titanium and Ambassador Members based on availability on the day of check-out.
• Mobile Check-In/Check-Out: Mobile Check-In and Check-Out is available through the Bonvoy App.
• Mobile Key: Available beginning October 2020.
• Mobile Dining: Restaurant menus are available online.
• Mobile Guest Requests: Mobile chat is available.

As part of our commitment to ensure your safety, we have developed new procedures to make your stay as comfortable as possible. To ensure this is accomplished, we recognize that our valued guests are vital partners in preventing the spread of COVID-19. We appreciate, in advance, your pledge to help us ensure the hotel remains safe and secure for all guests and our associates.

Guest Pledge:

• Display ‘Aloha' with a modest ‘Shaka' in lieu of a handshake or hug
• "Smile" underneath my mask, should I choose to wear one in hotel public spaces
• Note: To allow you to fully embrace and enjoy Hawaii's fresh tropical air, you are not required to wear a mask while: dining (when seated), during outdoor activities, lounging on the beach or at the pool.
• Keep in contact by providing my mobile phone number and email address to the hotel upon arrival
• Use the vast oceanfront setting of Mauna Kea Resort to social distance from others not in my family
• Monitor my health daily focusing on wellness as my priority

If during your stay, you begin to experience flu-like symptoms please remain in your room, contact hotel management, and we'll arrange for medical assistance. We have protocols at-the-ready to assist you should this occur.

We appreciate your cooperation and your pledge, which will allow you, those traveling with you and all of our guests to enjoy time here at Mauna Kea Beach Hotel. We look forward to sharing our Aloha and welcoming you and your family.