WHAT TO EXPECT

As outlined in the State of Hawaii's 15th COVID-19 emergency proclamation, all individuals shall wear face coverings over their noses and mouths when in public settings, unless while outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times. An owner or operator of any business or operation shall refuse admission or service to any individual who fails to wear a face covering, unless an exception applies under this section. Businesses or operations may adopt stricter protocols or requirements related to face coverings and face shields. Please see the State of Hawaii's website for additional information: https://hawaiicovid19.com/.

Social Distancing

• Signage throughout the hotel is in place to remind guests to maintain social distancing and of occupancy limits in compliance with local and state mandates.
• Outdoor space is abundant and used fully to provide reconfigured seating which allows for social distancing in the lobby, restaurants, at the pool and in other public areas.
• Physical barriers have been implemented at the front desk, concierge and other select locations throughout the resort.

Contactless Experiences

• Touchless or low-touch solutions and contactless technologies are offered including: mobile key (coming October 2020), mobile dining menus and reservations, mobile chat, guest requests via the Marriott Bonvoy™ app, and in-room express check-out service.
• Shuttle service to your vehicle will replace valet parking.
• In-Room Dining has been modified to a no-contact delivery experience.

We have enhanced our cleaning guidelines following recommendations by the Centers for Disease Control and Prevention (CDC), Marriott International and the Hawaii Lodging and Tourism Association (HLTA). These procedures and guidelines may evolve over time to reflect new government guidance and expectations.

Guestrooms

• Every guest room is thoroughly cleaned and disinfected prior to your arrival.
• To minimize contact, housekeeping services are limited to every three days and scheduled for when the guest is not in their guest room.
• Turn down services are no longer available.
• Nonessential high-touch items now available only upon request and surface disinfecting wipes are provided in every guest room.
• Extra attention is devoted to disinfecting high-touch items including bathroom surfaces, buttons, knobs and switches, doors and handles, electronics and telephones, and luggage racks.

Public Spaces

• We have enhanced cleaning protocols to disinfect public spaces including all high-touch items such as elevator buttons and handrails throughout the day and especially during peak usage.
• Hand sanitation stations are available throughout the hotel, especially in high-traffic areas.
• Face coverings may be removed while seated in our restaurant and bar or swimming pool but guests are expected to keep face coverings on while moving to and from our pool areas.

Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for your arrival. Unless you choose otherwise, we will not provide daily housekeeping service in an effort to maintain a contact-lite experience. If you have any requests, or would like us to service your room, we would be delighted to do so. Simply let us know when you will be leaving for the day and we will do the rest.

We are committed to making the amenities and services at our property available to you while complying with local regulations. In addition to following guidance on reducing capacity in public spaces, reinforcing social distancing, and enhanced sanitization protocols, we have made these modifications:

Beach & Pool

• Guests are encouraged to pick up and return their own towels.
• Alternative beverage options are offered to minimize high touch water station use.
• Fitness Center
  • Fitness Center hours may be restricted.
  • Hand sanitizer and equipment sanitization supplies are provided for guest use.
  • Fitness classes will be offered following all social distancing protocols.

Spa

• All staff are trained regularly and certified on cleaning and sanitization procedures.
• Appointment times are set to allow sufficient time between guests to sanitize and disinfect treatment areas.
• Additional hand washing and/or sanitizer stations are available throughout the facility.
• Mauna Kea Salon is closed at this time.

Golf

• Tee times are available from 8:00am until 2:00pm in 15-minute intervals.
• Credit/debit cards and room charges are the only accepted form of payment.
• Showers and locker rooms are not available at this time.
• Single cart riders are allowed.
• Golf carts can be shared if the golfing party arrive together.
• The course has restricted physical touch points which include modified cups, no rakes in bunkers and no sand bottles on carts.
• Beverage/snack cart will not be available.
• Golfers are expected to discard all trash from their golf cart post-play in receptacles provided.

Tennis & Pickleball

• A protective transaction shield is installed between guests and staff.
• Credit/debit cards and room charges are the only accepted form of payment.
• Only staff (tennis professionals) will pick up tennis balls and baskets during play.
• Cultural Activities
  • Cultural activities will continued to be offered, mask and social distancing protocols will be followed.

Keiki (Kids) Club

• Mauna Kea Keiki Club will continued to be offered, mask and social distancing protocols will be followed. Reservations are required.

Restaurants

• Self-service buffets have been replaced with creative and customizable menus.
• Takeout options are offered at every restaurant.
• Mobile dining reservations and menus available.
• Restaurant seating has been redistributed to ensure safe social distancing.
• Outdoor space is abundant and used fully to provide healthy, spacious restaurant seating.
• We are able to reserve spaces for larger parties, within limits of State and County health guidelines.

In-Room Dining

• In-Room Dining has been modified to a no-contact delivery experience.
• In-Room Dining is available for guest pickup.
• Packaging and products for takeout are single-use and disposable.
• Available daily, 24 hours a day

Restaurant Availability

Manta
Breakfast 6:30am-10:30am Daily
Dinner 5:30pm-9:00pm, Bar Open Until 9:30pm, Closed Sun & Mon
Reservations Required

Copper
Lunch 11:00am-4:00pm, Light Menu 4:00pm-5:00pm Daily
Dinner & Bar - 5:00pm-10:00pm, Closed Tues & Weds
Reservations Required

Hau Tree
Lunch 11:00am-5:00pm Daily
Dinner 5:00pm-9:00pm, Closed Thurs & Fri
Reservations Required

The Mauna Kea Luau
Tuesdays and Fridays only, no Sunday Luau Until Festive
Reservations Required

*Hours are subject to change without notice

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Platinum, Titanium and Ambassador Members can choose to receive daily continental breakfast for two at Manta restaurant as their welcome gift.
• Welcome Gift: Gold Members receive 500 points upon arrival. Platinum, Titanium and Ambassador Members receive either daily breakfast for two at Manta restaurant or 1,000 Bonvoy points.
• Late Check-Out: 2PM check-out available for Gold members, 4PM check-out available for Platinum, Titanium and Ambassador Members based on availability on the day of check-out.
• Mobile Check-In/Check-Out: Mobile Check-In and Check-Out is available through the Bonvoy App.
• Mobile Key: Available beginning October 2020.
• Mobile Dining: Restaurant menus are available online.
• Mobile Guest Requests: Mobile chat is available.

As part of our commitment to ensure your safety, we have developed new procedures to make your stay as comfortable as possible. To ensure this is accomplished, we recognize that our valued guests are vital partners in preventing the spread of COVID-19. We appreciate, in advance, your pledge to help us ensure the hotel remains safe and secure for all guests and our associates.

Guest Pledge:

• Display ‘Aloha' with a modest ‘Shaka' in lieu of a handshake or hug
• "Smile" underneath my mask, should I choose to wear one in hotel public spaces
• Note: To allow you to fully embrace and enjoy Hawaii's fresh tropical air, you are not required to wear a mask while: dining (when seated), during outdoor activities, lounging on the beach or at the pool.
• Keep in contact by providing my mobile phone number and email address to the hotel upon arrival
• Use the vast oceanfront setting of Mauna Kea Resort to social distance from others not in my family
• Monitor my health daily focusing on wellness as my priority

If during your stay, you begin to experience flu-like symptoms please remain in your room, contact hotel management, and we'll arrange for medical assistance. We have protocols at-the-ready to assist you should this occur.

We appreciate your cooperation and your pledge, which will allow you, those traveling with you and all of our guests to enjoy time here at Mauna Kea Beach Hotel. We look forward to sharing our Aloha and welcoming you and your family.

Please be advised that Hawai'i Safe Travels restrictions ended on 03/25/2022 at 11:59 p.m. HST. Travelers arriving on 03/26/2022 and beyond will no longer be required to complete a Safe Travels application to enter Hawaii. Beginning at 12:00 a.m. HST, 03/26/2022, there will be no COVID-related requirements for arriving domestic passengers.

For more information, please visit hawaiicovid19.com/travel.

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