WHAT TO EXPECT

Visit our corporate site to learn more about Marriott's commitment to cleanliness.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.

• Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks.
• Room service orders delivered right to your door without direct contact.
• We encourage the use of QR codes in the Room Service menu, Remote Control, Directory, etc., to avoid contact.
• No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators and stairs as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• In-room coffee makers are currently available and sanitized after each use.
• Disinfection kits (disinfectant wipes, alcohol and gel alcohol), are available in the room for every arriving guest as well as upon request.
• Housekeeping service is contactless.
• All housekeeping amenities are delivered to the guest room without contact.

All rooms are thoroughly cleaned and disinfected prior to your arrival. During your stay, we will clean your room every day, the only requirement is that you are not present in the room, to avoid direct contact and make you feel safer. If you do not wish to receive daily room cleaning, or would like to schedule it for certain days and schedules, please contact our Guest Services team. We will be happy to arrange a cleaning schedule to suits your preferences.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open from 6:00 to 22:00 hrs, with hour-and-a-half shifts, and half an hour of disinfection after each shift, with prior reservation. Likewise, with an associate perennial in the gym, in charge of disinfection and compliance with cleaning and distancing protocols. 
• Spa: We have different types of massage service, with prior reservation and following all protocols. 
• Executive Lounge: Closed, waiting for local protocols to be activated. For Elite members, we offer different alternatives either in the restaurant or in the room, in order to respect their benefits. 

• Room service: Available 24/7.
• JW Ceviche Lounge Bar: Currently under renovation.
• Executive Lounge: Closed, waiting for local protocols to be activated. For Elite members, we offer different alternatives either in the restaurant or in the room, in order to respect their benefits. 
• La Vista Restaurant: Currently under renovation.
• Terraza del Mar: Open according to local restrictions.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: At Terraza del Mar and offered to Platinum Elite/Titanium Elite/Ambassador Elite members according to Marriott Bonvoy's Benefits.
• Lounge Access: Rearranged to comply with social distancing measures. The space is available for Platinum Elite/Titanium Elite/Ambassador Elite members. They will receive coffee and water at their disposal, but without permanent assistance for local restrictions.
• Welcome Gift: Platinum Elite/Titanium Elite/Ambassador Elite members can choose from 1,000 points per stay (500 points for Gold members).
• Late Check-Out: Until 4 PM, offered to Platinum Elite/Titanium Elite/Ambassador Elite members
• Mobile Check-In/Check-Out: Please let us know through the app the day you plan to arrive and leave.
• Mobile Key: You will not need to go through reception; you can go to your room directly.
• Mobile Dining: Order your food to the room through the application.
• Mobile Guest Requests: Connect with us through the app to request any item you want us to deliver to your room.

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, JW Marriott Lima is able to connect you with a series of hospitals and laboratories that offer the required testing and we are happy to assist you in booking an appointment. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.

Starting April 15th, 2022, in order to access the hotel, a set of requirements must be met in accordance to the local regulation D.S. N°30-2022-PCM, Art. 4 ítem 4.8

"All visitors over 18 years old who are entering closed spaces in the hotel or restaurants must present their physical or virtual vaccination card that show proof of completing three doses of COVID-19 vaccine".