WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• We continue to respect personal choices with regards to social distancing and the wearing of face coverings. For your convenience hand sanitiser stations remain available in high-traffic areas.

Marriott Bonvoy members can use the Marriott Bonvoy App to take advantage of contactless options, including:

• Mobile Check-In: Reduce the amount of time required to complete check-in formalities by using Mobile Check-in and asking any question you have in advance. Please note push notifications must be enabled for receiving the "Room is Ready Notification".
• Mobile Check Out: Check out via the Mobile App and skip the desk where applicable by local legislation. You will receive a digital copy of your invoice by email.
• Benefit from a contactless experience by requesting Mobile Key. Your phone is your key.
• Mobile Chat: Communicate with us from anywhere at any time. Mobile chat is available from up to 48h hours before the day of arrival until 24 hours after your departure.
• Mobile Guest Requests: Connect with us via the App to request items you would like delivered to your guest room.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. 
• Your room will be thoroughly cleaned with anti- bacterial products prior to your arrival and every day of your stay unless you choose not to receive service. 
• Please note that if you are in self-quarantine no housekeeping service will be provided during this period - fresh linen, towels and other items will be delivered to your door.

Room Amenities:

• Tea & Coffee making facilities are sanitised and available for guest use
• Disinfectant wipes and face masks are available upon request.
• We now offer e-access via QR codes to various newspapers and magazines.

Every guest room is thoroughly cleaned and disinfected between each guest. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

During your stay, Food and Beverage will be available through the following outlets:

• In Room Dining: Breakfast can be ordered and enjoyed in your room from 07:00 am - 11:00 am. All day dining menu is available 24 hours.  
• Hyde Bar & Terrace: Open from 12:00 - 00:00.
• Knightsbridge Lounge: Tea & Coffee served throughout the day and Afternoon Tea will be served in between 14:00 - 18:00.
• The Trianon:  Breakfast is served from 07:00 am - 11:00 am.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Breakfast is served from 07:00am - 11:00am in the Trianon Room.
• Welcome Gift: Bonus points will be awarded as per normal membership benefits
• Late Check-Out: Available as per normal membership benefits
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Guest Requests: Available via the Marriott Bonvoy App

Should you wish to understand social distancing capacities of hotel event space, please contact us on: Parktowerlondon.events@marriott.com and we will be pleased to assist.