WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
• Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
• Contactless menu in food and beverage outlets.
• Automatic hand sanitizer dispensers in public areas and toilette.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: In-room coffee makers are not currently available, but guests can request contactless coffee delivery. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

• Evoluzione Restaurant and Living Wall Bar open as usual. We reserve the right to change hours of operation due to local requirements.
• Contactless menu and payment available. We recommend not to use cash payment.
• Social distancing practices in place and set throughout the areas of service and preparation.
• Disposable cups and cutlery available. Take-away offered.
• Regular and enhanced sanitisation of the service and preparation areas.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Daily breakfast served between 6:30am and 11:00am.
• Lounge Access: No Executive Lounge available. Daily breakfast in restaurant for two people or 750 Marriot Bonvoy points per day.
• Welcome Gift: 1,000 points per stay or US$ 10 F&B credit per stay (Platinum Elite / Titanium Elite / Ambassador Elite).
• Late Check-Out: Priority late check-out: check-out late without additional charge when request is made the morning of check-out. The benefit is based on availability. (Silver Elite / Gold Elite / Platinum Elite / Titanium Elite / Ambassador Elite). Check-out as late as 2:00pm without any additional charge when request is the morning of check-out. This benefit is based on availability (Gold Elite / Platinum Elite / Titanium Elite / Ambassador Elite). 4pm Late check-out: Members can check-out as late as 4:00pm via Central Reservations, at check-in, via mobile check-in, or at any point during their stay (Platinum Elite / Titanium Elite / Ambassador Elite).
• Mobile Check-In/Check-Out: Available through Marriott Bonvoy App.
• Mobile Key: Available through Marriott Bonvoy App.
• Mobile Dining: Available through Marriott Bonvoy App.