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  • WHAT TO EXPECT

Welcome to Aloft Madrid Gran Via

Thank you for selecting Aloft Madrid Gran Via for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

MEMORABLE HOTEL EXPERIENCES

Your Madrid experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the hotel. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Madrid has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our lobby and fitness area, bar, meeting space & swimmingpool in accordance with local government guidance.

Hand sanitiser stations are available in high-traffic areas.

Partitions have been installed at front desks.

We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided hand sanitizing stations in high traffic areas.

Housekeeping Services: Guests will automatically receive daily housekeeping service, with the ability to elect to have less frequent house-keeping services if they choose. Requests to changes in the frequency of housekeeping cleaning services can be made at any time through the Marriott Bonvoy Mobile App, Mobile Chat (before/ during a stay), by calling the front desk, or in-person with our hotel employees.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

  • Minibars: Will be available only upon request.
  • Literature including Magazines, Books has been removed from rooms.
  • Face masks are available at welcome desk upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Fitness Center: Open, reduced capacity, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols. Face masks provided at welcome desk upon request.
  • Swimming Pool: Open* with reduced capacity
    • (*opening dates are seasonal)

We have revised service across our Food & Beverage related spaces so expect slight changes on timings, service style and items availability. Digital menus are available in W XYZ. We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

Re:Fuel: Open 24 hours with a selection of snacks and bottled/canned drinks.
W XYZ: Open. As the situation progresses, opening timings may change from those on the website. Please check with our team to learn about our current operation hours.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Lounge Access: NA
  • Welcome Gift: Available, as per standard
  • Late Check-Out: Available, as per standard
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival
  • Mobile Key: Available, as per standard
  • Mobile Dining: Not available through Mobile App
  • Mobile Guest Requests: Available via Mobile Chat

 

Need Help?

Contact Aloft Madrid Gran Via for additional hotel concierge recommendations. We look forward to seeing you soon!

+34 914-549595
Calle Jacometrezo 4, Madrid, Spain, 28013