WHAT TO EXPECT

Introducing the next level in healthy spaces for your vacation stays. When you and your family vacation with us, we want to help you stay healthy.
Marriott's Commitment to Clean provides cleaner, safer spaces for our Owners, guests and associates. So you can vacation with confidence. And focus on what matters most: time together. For details, learn more about Our Next Level of Clean.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

A full spectrum of social distancing guidelines have been implemented throughout each property, including:

• Altered traffic flow to support 6-foot spacing
• Removed brochure racks
• Removed unnecessary furnishings
• Installation of signage across the property campus to remind Owners, guests, and associates of social distancing requirements.
• Reduction of seating in common areas, such as lobbies
• Closure of every other stall in common area restrooms
• Limitations on occupancy in fitness centers and removal of certain equipment, where applicable.
• Reductions in pool deck seating, where applicable
• Continued closure of activities centers and kid's clubs. where applicable

In keeping with Our Next Level of Clean and Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and accommodations. These include:

Enhanced Public Space Cleaning: With increased frequency and enhanced cleaning tools, you'll get a heightened level of clean and health safety throughout shared areas. You will find hand sanitizer stations at high-traffic public spaces like the lobby, front desk, elevator landings, food & beverage entrances and fitness center entrances.

Personal Protective Equipment (PPE): All associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Your Clean Home Away from Home

All of your private vacation spaces now undergo an even more robust regimen of cleaning protocols.

• Hospital-grade disinfectants are used in every villa/room, before every check-in.
• Disinfectant wipes are available in the villa/room for every arriving guest as well as upon request.
• Each villa/room is thoroughly cleaned and disinfected, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants
• Removal and replacement of all unused linen/terry from villas/rooms
• Removal and replacement of all unused bathroom amenities, such as soap and shampoo
• Removal and replacement of all opened paper products, such as toilet and facial tissues
• In support of continued enhanced public area cleaning, enhanced villa/room departure cleans, and for the health and safety of property associates, daily housekeeping service, such as daily tidies, is currently unavailable.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open and Available

• BBQ Grills
• Concierge

Open and Available but Limited due to Social Distancing

• Activity Center - Main Activity Center - Open daily from 9 a.m. - 8 p.m.
• Activities on-site
• Business Center
• Fitness Classes
• Kids Club
• Miniature Golf Course - Rentals open daily from 9 a.m. - 7 p.m.
• Pools - All pools will be open from 8 a.m. to 10 p.m. with social distancing limitations.
  • Courts Pool
  • Falls Pool
  • Fountains Pool 
  • Lakes Pool
  • Springs Pool
  • The Cascades Pool
  • The Spa "Super Pool" Pool
  • The Falls Splash Pad - Open daily from 9 a.m. to 6 p.m.
• Pool Chairs
• Poolside Cabanas
• Sheraton Fitness - Cascades Fitness Center - Open 24-hours with social distancing limitations
• Sheraton Fitness - Fountains Fitness Center - Open 8 a.m. to 10 p.m.
• Sheraton Fitness - Spas Fitness Center - Open 24-hours with social distancing limitations
• Sports Court / Playground
• Steam room / Sauna
• Tennis Courts, Basketball Courts and Playgrounds in Cascades area. Tennis courts are open 9 a.m. to 6 p.m.
• Tennis Racket rentals - Open daily from 9 a.m. - 6 p.m.
• Whirlpool Spas

Currently Closed/Unavailable

• Fountains Arcade/Game Room
• Housekeeping 
• Spas Arcade
• Springs Recreation Center

The current status of food and beverage offerings is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Grocery Service
For safety reasons, Sheraton Vistana Resort can not accept grocery deliveries on behalf of guests and Owners who aren't present at the time of delivery; those using vendors such as Instacart, etc., must be present to take receipt of their orders instead. We apologize for the inconvenience, and recommend grocery prestock service for guests seeking to have groceries delivered before check-in.

Open with Social Distancing

• Azzula - Open daily from 11 a.m. - 10 p.m.
• Castaways Bar & Grill - Open daily from 11 a.m. 
• Mai Tiki Hut - Open Monday-Thursday 11 a.m.-10 p.m., Friday-Sunday 11 a.m.-11 p.m.
• The Market Place - Open daily from 7 a.m. - 10 p.m.
• Zimmie's Bar & Grill - Bar open daily from 11 a.m. to 10 p.m.  Indoor dining available Thursday - Sunday 4 p.m. - 9 p.m.
• In-villa delivery available from Azzula from 5 p.m. - 10 p.m. Dial Ext. 77 from house phones.

Currently Closed/Unavailable

• The Outpost

We look forward to welcoming you and your family to gather at your happy place at one of our Sheraton® Vacation Club villa resorts.

When you stay with us, you can enjoy the same like-home features and extra space that our Vacation Club Owners do. Most resorts include complimentary high-speed Wi-Fi and on-site activities designed to inspire connection.* 

Please note, select Marriott Bonvoy® benefits are available at these ownership resorts:

• Elite Night Credit for a Qualifying Stay
• Points or Miles for all Qualifying Charges
• Free Night Awards, booked at least one (1) day in advance of arrival

When you stay in a Sheraton Vacation Club villa resort, you are visiting Owners' vacation villas. So while you can enjoy some Marriott Bonvoy benefits — as well as additional benefits associated with a villa stay — we are unable to offer some Marriott Bonvoy member benefits that may be offered at Marriott-branded hotels, including: 

• Complimentary enhanced room upgrades
• Complimentary breakfast
• Early check-in
• Late checkout

To learn more about how Sheraton Vacation Club properties participate in Marriott Bonvoy, please review the terms and conditions.

* Additional charges may apply for any activity, event, or program.

Important Alerts

Guests should be aware of the following:

Official Information
Face coverings may be required. To learn more, please see destination-specific information below for official information.

• https://floridahealthcovid19.gov/
• https://www.orlando.gov/COVID-19
• https://www.orangecountyfl.net/

Service Animal Policy

Service animals that perform work or tasks are welcome at the resort, but family pets are not permitted. Bringing a pet to the resort will result in a Room Recovery Fee. In the event we discover that you have brought a pet to the resort, you will be charged a Room Recovery Fee in the amount of $500 per pet, and you will be asked to take your pet to a local, third-party boarding facility.

Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.

Face Coverings at Our Property
Face coverings may be required. To learn more, please reference our Face Covering Requirement information located here under Know Before You Go.

Grocery Service

For safety reasons, Sheraton Vistana Resort can not accept grocery deliveries on behalf of guests and Owners who aren't present at the time of delivery; those using vendors such as Instacart, etc., must be present to take receipt of their orders instead. We apologize for the inconvenience, and recommend grocery prestock service for guests seeking to have groceries delivered before check-in.

Free Wi-Fi, Free Parking & No Resort Fees
At Sheraton Vistana Resort Villas, enjoy complimentary wireless Internet in all villas, townhouses and public areas. We also offer free on-site parking and do not charge resort fees.

MORE INFO

WHEN YOU GO, DID YOU KNOW?...

• Vacations Together: You can control your vacation environment in a spacious villa with the conveniences of home. A typical two-bedroom comfortably accommodates family or friends in more than 1,100 square feet, giving everyone their own space.
• Private Balconies: Most villas include a generously sized private balcony or patio, great for sipping coffee, eating meals, or just relaxing in the fresh air.
• Villa Cooking: For easy meals in, a fully equipped kitchen (or well-equipped kitchenette in smaller villas) lets you make your favorite dishes or snacks anytime. Or warm up those restaurant leftovers.
• Comfortable Meals In: A villa gives you options to eat in your space, on your schedule. You might choose to cook, grab take-out, or get delivery, eating relaxed meals at your family-sized table. Or dine ‘out' on your own balcony.
• Laundry: Most villas include a convenient washer/dryer, so you can have clean clothes (and dry bathing suits) all vacation long. Or if you're flying, pack less.
• Living Areas: After days venturing off the beaten path, you can unwind together in your comfortable living room or on your outdoor balcony.

Features vary by room type. Refer to your selected room's description for details.