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The hotel is currently closed and will waive cancellation fees through 10-31-2021. For assistance with reservations, please contact us. We apologize for any inconvenience this may cause.

Sheraton Grand Macao

Contact Info

Sheraton Grand Macao

 The Londoner Macao, Estrada do Istmo s/n, Cotai

Macau SAR China 


Phone: +853 2880 2000


Fax: +853 2880 2111


Toll-free: +853 6269 9088


Sales: +853 8113 0700


Sales fax: +853 8113 0788

Featured Amenities
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Onsite Pool
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Room Service

Services & Amenities

Check-in and Check-out

Check-in: 3:00 PM

Check-out: 11:00 AM

Express Checkin, Express Checkout


Internet Access

Guest rooms: Complimentary Wireless, Wired

Lobby and public areas: Complimentary Wireless

Meeting rooms: Wireless, Wired



On-site parking, fee: 25 HKD hourly, 300 HKD daily

Complimentary self-parking for in-house guest.


Property Details

41 floors, 3640 rooms, 361 suites

13 meeting rooms, 152,223 sq ft of total meeting space


Pet Policy

Pets not allowed

All public areas non-smoking

Barber/Beauty shop

Car Rental

Vending machines

Video games


Concierge desk

Foreign exchange

Housekeeping service daily

Laundry on-site

Limousine service

Mobility accessible rooms

Room service

Room service, 24-hour

Safe deposit boxes, front desk

Valet dry-cleaning

General Room Amenities

Air conditioning

Alarm clock

Bottled water: Complimentary

Coffee maker/tea service

Crib/Play Yard

Individual climate control

Iron and ironing board

Mini fridge

Pillows: foam

Pull-out sofa bed

Rollaway bed: 345.00 HKD Per Room Daily



Bathroom Amenities


Bathroom amenities

Hair dryer

Separate tub and shower


Room Entertainment

Cable channel: CNN

Cable/satellite TV

Color TV

Mini Bar - fee

Plug In Panel


Business Amenities

Electrical outlet: desk level

Phone feature: cordless

Phone feature: speakerphone

Phone feature: voice mail

Two-line phone


Kitchen Amenities

Table and chairs


Visit the Accommodations page for more information >

Dining Services

Room service, 24-hour




Mix and mingle in the lively atmosphere of Feast. A showcase of international flavors, this restaurant offers options combining fresh ingredients with an extensive buffet, live cooking stations and an energetic open kitchen.

Dress code: Casual Phone: +853 8113 1200



Poolside Café and Bar

Bask in the Macao sunshine at our two poolside cafés and lounges. Situated on the fourth-floor pool deck, featuring a relaxing lounge, where Macanese snacks and refreshing beverages are served alongside.

Reservations required

Dress code: Casual Phone: +853 8113 1200


Visit the Dining page for more information >


Biking trail (0.3 miles)

Jogging/fitness trail (0.3 miles)



Fitness center on-site



3 Swimming pools



Shine Spa for Sheraton™ (Appointment is Required)



(2.4 miles)


Visit the Fitness and Recreation area of our Experiences page for more information >

Alto de Coloane Park & Statue of A-Ma

Estrada do Alto de Coloane,Coloane


Macau Tower Convention & Entertainment Centre

Largo da Torre de Macau


A-Ma Statue

Barra Square


Guia Fortress

Guia Chapel


Lou Kau Mansion

No.7, Travessa da Sé


Ruins of St. Paul

Company of Jesus Square


teamLab SuperNature Macao

Cotai Expo, The Venetian Macao

Macau International Airport (MFM)

Airport Phone: +853 2886 1111

Hotel direction: 3.0 miles NE

Airport shuttle service, complimentary

Mon-Sun: 10:00 AM - 10:30 PM

Alternate transportation: Hotel Limousine; fee: 450 HKD (one way) ;on request

Estimated taxi fare: 50 HKD (one way)

Bus service, fee: 6 HKD (one way)

Visit MFM airport website >

Driving directions

Start from Macau International Airport, continue to Av. Wai Long (head south; use the left 2 lanes to turn slightly left), follow Av. Wai Long and Estr. do Istmo to Estr. Flor de Lotus in Cotai (use the right lane to turn slightly left onto Av. Wai Long; at Rotunda do Aeroporto, take the 2nd exit; continue onto Av. Wai Long; at Rotunda do Istmo, take the 2nd exit onto Estr. do Istmo), drive to your Sheraton Grand Macao(at Rotunda Flor de Lotus, take the 1st exit onto Estr. Flor de Lotus; turn left) and arrive at Sheraton Grand Macao.


Zhuhai Jinwan Airport (ZUH)

Airport Phone: +86 756 777 1111

Hotel direction: 8.1 miles NW

This hotel does not provide shuttle service.

Alternate transportation: Not Available


Hong Kong International Airport (HKG)

Airport Phone: +852 2181 8888

Hotel direction: 16.2 miles NE

This hotel does not provide shuttle service.

Alternate transportation: Cotai Water Jet;scheduled

Shenzhen Bao'an International Airport (SZX)

Airport Phone: +86 755 2345 2663

Hotel direction: 37.3 miles NE

This hotel does not provide shuttle service.

Alternate transportation: Not Available


Guangzhou Baiyun International Airport (CAN)

Airport Phone: +86 20 3606 6999

Hotel direction: 87.0 miles N

This hotel does not provide shuttle service.

Alternate transportation: Not Available

Messenger service

For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please call +853 2880 2000.


Accessible Areas with Accessible Routes from Public Entrance

Business Center

Fitness Center

Meeting spaces and ballrooms

Pool accessible

Pool pathway

Public entrance alternative

Registration Desk Pathway

Registration desk




Accessible Hotel Features

Accessible Self-parking

Self-parking facility, van-accessible spaces

Self-parking, accessible spaces

Service animals are welcome

Valet parking for vehicles outfitted for drivers in wheelchairs



Guest Room Accessibility

Accessible guest rooms with 32” wide doorways

Accessible route from public entrance to accessible guest rooms

Alarm clock telephone ringers

Bathroom grab bars

Bathtub grab bars

Bathtub seat

Deadbolt locks, lowered

Door night guards, lowered

Doors with lever handles

Electrical outlets, lowered

Flashing door knockers

Roll-in shower

Shower wand, adjustable

Toilet seat at wheelchair height

Transfer shower

Vanities, accessible

Viewports, lowered