WHAT TO EXPECT

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

• For a contactless experience, we encourage the use of mobile technology: mobile key, eFolio delivery and mobile requests via the Marriott Bonvoy app.
• Choice of baggage assistance or personal unloading.
• Welcome, concierge and residential desk sanitation stands are available
• Seating in restaurants, lounges, pools and beach are spaced apart in accordance with state laws.
• Guest elevator occupancy is limited to family members or four non-family individuals.
• Signage posted to remind guests of social distancing guidelines and hygiene practices
• Floor decals will be positioned to promote social distancing
• Plexiglass barriers have been installed

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

• Disinfectant wipes are available in the room for every arriving guest as well as upon request
• Remote control covers

Additional Protocols:

• Deeper and more frequent cleaning of high-traffic and high-touch areas, including handrails, elevator buttons, door handles and surfaces.
• Utilizing cleaning products that kill the spread of covid-19.
• Touch less hand sanitizer dispensers are placed throughout the hotel.
• Frequent cleaning of public area restrooms, including single-use hand towels.
• Deep cleaning between guest stays; focus on sanitizing every area of the room

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• FIT: Open, By appointment, limited capacity of 50% and face masks required at all times.
• Away Spa: Open, reservation required and limited capacity of 50%.
• Swish & Swing: Open, by appointment, face mask required at all times.

• IRD: Limited menu available 24/7, contact less delivery and mobile dining option available.
• RWSB: Open Daily 7am - 11am, 12pm - 4 pm, Sunday-Thursday: 6pm -11pm, Friday & Saturday: 6pm- 11:30pm.
• Mr. CHOW: Open Sunday - Thursday: 6pm - 11:30pm, Friday & Saturday: 6pm-Midnight.
• Living Room Bar: Open Daily 2pm -2am. Social Distance seating.
• WET Bar and Grill: Open Daily 9am - 7pm. Social Distance seating.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

The well-being of our groups, guests and talent is of utmost importance. We are committed to providing a clean and comfortable environment for everyone visiting W South Beach. Below are steps we are implementing based on state and CDC guidelines:

Technology for Contactless Meeting

• Smartphone room key, Marriott meeting service app (msa) and mobile phone chat is available.

Service

• Associates will always wear masks and gloves.
• Cleaning & disinfecting will take place a minimum of once per hour.
• Social distancing protocols for restroom occupancy.

Arrival and Registration

• Hotel will send pre-arrival email regarding social distancing guidelines at the hotel.
• Tech enabled registration available.
• Tables should be 6 - 3 feet (1.5-1.0m) distance apart, with only 1 chair.
• Signage and distance markers will be in place.
• Masks and sanitizers are available upon request.

Arrival & Departure

• Touch free, paper free, electronic receipt
• Masks are required within all common areas of the spa as well as during treatments
• We politely request that shoes be removed upon arrival. a shoe valet will be available to safely and securely store shoe-wear.

Our Talent

• Submit to daily temperature checks
• Are provided and required to maintain personal protective equipment at all times
• Are certified in COVID-19 sanitation protocols

Social Distancing & Cleanliness

• Seating in spa has been spaced in accordance to state laws
• Elevator occupancy is limited to accommodate social distancing
• Counter barriers are installed at manicure stations for additional protection
• Treatment times are spaced to ensure proper sanitation of treatment rooms
• Increased sanitation frequency of high touch areas
• Sanitizer available and encouraged throughout common areas of the spa