WHAT TO EXPECT

Physical Distancing
We are using signage throughout our hotels to remind guests to maintain social distancing protocols and have removed or re-arranged furniture to allow more space for distancing. In compliance with local and state mandates, occupancy limits and seating capacities have been reduced to allow for appropriate social distancing. We have added partitions at front desks and around food and beverage service areas to provide an extra level of precaution for our guests. Additionally, we have implemented line management initiatives to reinforce proper social distancing within the hotel. For the protection of our guests and Hotel Associates, we have implemented "upon request only" housekeeping service and no Hotel Associates are permitted into guest rooms while a guest is present unless for emergency reasons. Face masks and gloves are available to all of our staff members.

Contactless Service
We encourage our guests to use their phones to check in to the hotel, access their rooms and make special requests to limit contact at the hotel. These "touchless" services can all be done quickly via the Marriott Bonvoy mobile app.

Technology Innovations
Enhanced technologies, including the testing of electrostatic sprayers and implementing the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization are being used to sanitize surfaces throughout our hotels.

Deeper, More Frequent Cleaning
We have implemented extra-stringent daily cleaning procedures that are focused heavily on high touchpoint areas. In public spaces, our Hotel has added to its already rigorous cleaning protocols, the requirement that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. Public spaces, including, but not limited to, the lobby, pool areas, fitness centers, and meeting spaces, have dedicated Hotel Associates to sanitize frequently throughout the day. In our guest rooms, we have added detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. We also are placing disinfecting wipes in each guest room for guests' personal use.

Emphasis on Hygiene & Cleanliness
Each hotel will be required to have a hygiene plan. Our Hotel Associates will be required to be aware of and follow for personal hygiene, physical distancing and Personal Protective Equipment (PPE), in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use will be placed in high traffic areas and public spaces.

Food Safety Protocols
In our hotel, food handlers and supervisors are trained on safe food preparation and service practices. The property's food and beverage operations are required to conduct self-inspections using its food safety standards as guidelines, and compliance are validated by independent audits. We have also enhanced sanitation guidelines and training videos for Hotel Associates that include hygiene and sanitizing practices. In addition, the hotel has modified operational practices and encourages in-room versus public space dining to limit contact in public spaces.

Tailored Options for Meetings & Events
A comprehensive protocol for cleaning, sanitizing, and maintaining physical distancing has been designed to keep attendees safe. Seating capacities and floor plans are reviewed on an event-by-event basis to ensure appropriate physical distancing that follows local fire department, as well as state and local health authority guidelines for proper physical distancing. This includes density reduction in all meeting rooms and pre-function areas. Our public space attendants are dedicated to regular cycles of high-touch point sanitization areas and electrostatic sprayers are being tested in meeting and pre-function areas. In addition, our industry-leading team of sales and event leaders are in place to support meeting planners and attendees in navigating the post COVID-19 meetings landscape.

Case Notification
If the hotel is alerted to a suspected case of COVID-19, the guest will be directed toward appropriate medical care facility and the property will follow the direction of local health authorities. We will then conduct additional cleaning and disinfecting protocols of all areas that the guest may have been in during their visit.

Guest Room Recovery Protocol
In the event there is a guest with a confirmed case of COVID-19, that guest room is removed from service for 24 hours and will undergo a specific cleaning protocol. The guest room will not be returned to service until the room is deemed safe, electrostatically sprayed and treated with hospital grade -consistent with the guidance of local health authorities. Similar protocols will be used to address offices and other back of house areas.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Specific Actions and Initiatives
The actions listed below are an overview of the specific protocols that have been implemented during this time. Each operating department has its own customized set of procedures and is built upon the guidance and consultation of infectious disease experts in the country. We will continue to refine and update our plan as our experts provide more information.

Public Spaces and Leisure Amenities
The frequency of cleaning and disinfecting by dedicated Hotel Associates will be increased in all public spaces with an emphasis on high-touch surfaces.

Front Desk/Arrival/Bell Services/Departure

• We will welcome guests upon arrival and provide hygiene and staff service guidance while at the hotel. We will encourage guests to utilize the Marriott Bonvoy app for mobile check in and communicate special requests through this technology. They will also ensure social distancing measures are followed throughout the property.
• Partitions have been installed at the front desk.
• Floor decals will provide six-foot social distancing intervals and delineators to properly space guests for line management.
• Paper folios and shared items (for example, pens) have been eliminated.
• Electrostatic disinfecting sprayers are being tested to sanitize all public areas.
• Key cards are sanitized after each use.
• Signage is posted to explain elevator capacity to adhere to social distancing procedures.
• Hotel Associates will wear appropriate Personal Protective Equipment (PPE) and the bell carts are sanitized after each use.

Pool Areas

• Public space attendants are dedicated to regular cycles of guest touch point sanitization.
• Lounge chairs are spaced out and/or removed from service to maintain social distance.
• Cloth chair cushions have been removed.
• Chaise lounge chairs are sanitized prior to and after each use.
• Signage is being used throughout pool area to remind guests to maintain social distancing protocols.
• Towels are available at the front desk and are sanitized by hospital-grade disinfectant.

Fitness Center

• Public space attendants are dedicated to regular cycles of sanitization.
• Capacity limits have been established to maintain social distancing between guests and usage of the equipment.
• There is signage throughout the facility to remind guests of the requirement to wipe down equipment after use and maintain social distancing.
• Electrostatic disinfecting sprayers are being tested to sanitize all areas in the fitness center.

Guest Rooms

• Guest rooms are a place of respite for guests and they need to feel confident that the room is clean and a safe environment.
• Each room receives complimentary disinfectant wipes for guest use. Additional amenities are available by request.
• Non-essential amenities, such as non-disposable glass wear, have been removed from the room.
• There will be an increased frequency of filter replacements and HVAC system cleaning to filter out air contaminants and maximize fresh air exchange.
• All surfaces are thoroughly cleaned with hospital-grade disinfectants.
• "Upon request only" housekeeping service
• Hotel Associates are not permitted into the guest's room while a guest is present unless for emergency reasons. Face masks and gloves are made available to all Hotel Associates.
• Residence Inn/Element: For the safety of our guests, the hotel has placed all non-essential kitchen items, such as glass wear and utensils, in the dishwasher for sanitation.

Breakfast Area

• In response to the current environment, our hotel will follow enhanced sanitation guidelines and utilize food safe trainings for all hosts, servers, food runners, and chefs.
• To minimize risk, we have modified access of menus.
• Specific actions and protocols include, but are not limited to, the following:
  • Seating capacities, floor plans, and occupancy limits are limited to expand distance between diners and in compliance with state and local mandates.
  • Electrostatic sprayers are being tested to sanitize public lobby and breakfast areas every night.
  • High-touch points are sanitized throughout the day.
  • Tables and chairs are sanitized between each seating.
  • Breakfast attendants are dedicated to regular cycles of guest touch point sanitization.
  • Hand sanitizer stations are placed at the entrance of the breakfast area.
  • All food and beverage Hotel Associates are fully trained and compliant in food safety training and protocols.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.