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  • WHAT TO EXPECT

Welcome to Kobe Bay Sheraton Hotel & Towers

Thank you for selecting Kobe Bay Sheraton Hotel & Towers for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Kobe has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying.
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities
Disinfectant wipes are available in the room upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Fitness Center: Open 7a.m.-10p.m.(Last entry 9p.m.), masks and social distancing encouraged.

  • Closed on 3rd Wednesday and Regular inspection every year
  • Regular inspection & maintenance from Feb. 14th to Feb. 23rd

Pool: Open, 7 am to 10 pm.(Last entry 9p.m.) Note that furniture has been arranged to abide by social distancing regulations

  • Closed on 3rd Wednesday and Regular inspection every year
  • Regular inspection & maintenance from Feb. 14th to Feb. 23rd

Room Service: 7am to 11am, 5pm-8:30p.m
Club Lounge: 7am to 9p.m

Kobe Grill: Open, 11:30 am - 2:00pm, 5:30pm -8:30pm *

Suikyo-en: Open, 11:30 am - 2:00pm (2:30pm sat & sun & holidays), 5:30pm -8:30pm *

Matsukaze: Closed

Garden Cafe: Open, 6:30 am - 9:00pm 

Terra: Open, 6:00 pm - 10pm, (Closed on every Mon-Thu)

Arena: Closed

Sky21: Closed

*Not available Temporary holiday

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Yes
  • Lounge Access: Yes
  • Welcome Gift: Yes
  • Late Check-Out: Yes(Not available on room availability)
  • Mobile Check-In/Check-Out: No
  • Mobile Key: No
  • Mobile Dining: No
  • Mobile Guest Requests: No

 

Need Help?

Contact Kobe Bay Sheraton Hotel & Towers for additional hotel concierge recommendations. We look forward to seeing you soon!

+81 78-8577000
2-13 Koyocho-naka, Higashinada-ku, Kobe, Hyogo, Japan, 658-0032