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  • WHAT TO EXPECT

Welcome to Sheraton Miyako Hotel Osaka

Thank you for selecting Sheraton Miyako Hotel Osaka for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Osaka has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
In addition to the above, we have signage of PLEASE WAIT sealed on the floor in front of the Front desk, Cashier in the restaurant, and Reception in the fitness center for social distancing.

Mobile check-in and out and service requests via the Marriott Bonboy moblile app.

MIYAKO CLEAN GUARANTEE COMMITMENT

Room Amenities
We empty the water in the humidifier in the guest room.
Disinfectant wipes are available for every arriving guest upon their check in at the reception.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

・Fitness gym(B1F) Open hours: 24hours
 *Open to guests aged 16 years and over. Available from moment of check-in until time of check-out.
 Guests must sign a disclaimer form at the 2nd floor front desk. Access card keys will be issued upon completion of registration.

・Massage in the guest room
 Closed for the time being.

・Miyako Health Club (5F)

 Open hours
 Pool/8:00~21:00 (Last entry: 20:30)
 Shape-up Room/11:00~21:00 (Last entry: 20:00)
 Sauna & Shower Room/11:00~22:00 (Last entry: 21:00)
 * Use of the facilities is limited to hotel guests aged 12 and over between check-in and check-out times.

・Sheraton Club (20F)
 Operation hours: 07:00 am to 09:00 pm 

 Alcoholic beverages are available from 17:30 to 21:00.

Buffet Restaurant ‘Top of Miyako' (21F)
Operation hours:
Lunch: 11:30 am to 3:00 pm Time of Last Order 2:30 pm
Dinner: 5:00 pm to 9:00 pm Time of Last Order 8:30 pm

Room Service
Operation hours: 7:00 am to 10:00 am and 11:30 am to 9:00 pm

Restaurant & Lounge ・Bar ‘eu' (2F)
Operation hours:
Breakfast: 6:30am to 10:00am Time of Last Order 9:30 pm
Lunch: 11:30 am to 2:30 pm
Dinner: 5:00 pm to 9:00 pm Time of Last Order 8:30 pm
Lounge: 10:00 am to 10:00 pm Time of Last Order 9:30 pm
Bar: 5:00 pm to 10:00 pm Time of Last Order 9:30 pm

Japanese Restaurant ‘Uemachi' (3F)
Breakfast: 7:00 am to 10:00 am Time of Last Order 9:30 am
Lunch: 11:30 am to 2:30 pm
Dinner: 5:00 pm to 9:00 pm Time of Last Order 8:30 pm

Chinese Restaurant ‘Shisen'
Operation hours for Lunch: 11:30 am to 2:30 pm
Dinner: 5:00 pm to 9:00 pm Time of Last Order 8:30 pm

Café & Gourmet Shop Café Belle
Operation hours: 8:00 am to 7:00 pm

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out:  Let us know via the app when you are planning to arrive and once you have departed. Room keys available at the Front Desk. 
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Lounge Access: 20th Floor Club Lounge for Platinum Elite, Titanium Elite and Ambassador Elite members. Buffet-style breakfast, tea service and evening cocktail service available. 
  • Welcome Gift: For Gold Elite status members 500p and over Platinum Elite status members 1000p
  • Late Check-Out: For Gold Elite status members 14:00 and over Platinum Elite status members 16:00
  • Mobile Check-In/Check-Out: Available for all Marriott Bonvoy members
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available for all Marriott Bonvoy members

 

Need Help?

Contact Sheraton Miyako Hotel Osaka for additional hotel concierge recommendations. We look forward to seeing you soon!

+81 6-67731111
6-1-55, Uehonmachi, Tennoji-ku, Osaka, Osaka, Japan, 543-0001