WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

Signage throughout our hotel to remind guests to maintain social distancing, including floor halls, front desk, motor lobby and elevators, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates and partitions installed at front desk and at food and beverage service lines.

Restaurants and bars set up with 6ft of separation to respect appropriate social distancing requirements, wait staff wearing KN-95 category face masks and additional partitions installed throughout the property. Contactless payment, room charges will be required to avoid physical contact. Snacks and appetizers served in sealed bags, water served in sealed bottles, and salt and pepper provided in pre-packaged personal sizes. Buffet service not available, menú items will be served a la carte. Disposable silverware in all restaurants and bars.

All spaces and furniture being cleaned and disinfected after each use, limited capacity enforced in tables and to-go service suggested and available to pick up properly packaged at the front desk, or room service.

Mobile check-in and key, mobile service requests, and Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

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In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear face coverings, including mask, glasses and caps, gloves, robes, etc. based on the activities they are performing and based on direction by the local authorities.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Public bathrooms and highly transited areas are been cleaned every 30 minutes.
• Room cleaning service supplies include 5.25% sodium hypochlorite mixed with chlorine and water and 3.50% for surfaces and 95% alcohol grade disinfectant for all electronic equipment in rooms. EPA (Environmental Protection Agency) approved supplies are being used.
• Temperature screening for associates and vendors at entry points. Temperature screening for guests at entry points is available if required.

Room Amenities

• Rooms will be delivered sanitized at check-in, including approved cleanliness protocol for all bedding.
• Additional bedding delivered in sealed bags.
• In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
• Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

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We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Golf: Open, social distancing required, face masks required at all times.

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We are committed to making our restaurants available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Our restaurants may be operating with a modified schedule, and it might be subject to changes. Please ask our concierge for additional details. Also, last minute changes in local government regulations may enforce a different protocol.

Additional measures being taken include:

To-go service suggested and available to pick up properly packaged at the front desk, or room service.

Contact us for additional details: ydelaossa@buenaventuraresort.com

Mobile Dining option is available at this location.

MORE DETAILS

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Yes
• Lounge Access: Not applicable
• Welcome Gift: Yes
• Late Check-Out: Yes
• Mobile Check-In/Check-Out: Yes
• Mobile Key: Yes
• Mobile Dining: No
• Mobile Guest Requests: Yes

The safety and well-being of our guests are of paramount importance to us. This is why The Buenaventura Golf & Beach Resort Panama, Autograph Collection offers our guest complimentary COVID-19 testing. This is valid for up to two registered guests per room per stay; and for guests staying 3 consecutive nights or longer. Please consult additional terms and conditions below. If you cannot fly, a discounted extended stay rate will be offered, up to 50% off Flexible Rates.

In addition, our resorts are extending a Discounted Extended Stay up to 50% off Flexible Rate to guests who cannot complete their travel due to test-related reasons. Offer subject to terms. For more information, please contact our resorts directly or any of our Global Customer Engagement Centers.

Terms and conditions: Some restrictions apply, subject to change. Minimum 3-night stay required. Only valid for customers traveling to or through the United States of America upon hotel departure (returning or connecting). On-property testing options are rapid antigen tests, which are approved testing per the U.S. Centers for Disease Control and Prevention guidelines. Minimum length-of-stay requirements vary per property. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). please contact the resort directly or call our toll-free Global Customer Engagement Centers