WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

In order to comply with local legislation and Marriott protocol, signage will be placed to promote physical distancing at elevator landings, escalators and other high traffic areas within the hotel, occupancy limits and seating capacities reductions in our common areas and restaurants will be implemented, and partitions are installed at front desks. During peak hours a lobby ambassador will be available to reinforce physical distance. Pre-arrival communication will be reinforced, mobile check-in and service requests delivered right to your door via the Marriott Bonvoy™ mobile app are available. Only self-parking will be available.

The Hotel has implemented a "Commitment to Clean" plan to enhance cleaning protocols.

• Throughout our public spaces and high traffic areas we have increased the frequency of cleaning and disinfection.
• Every two hours the housekeeping staff will perform deep cleaning procedure and during peak hours we will increase cleaning procedure frequency.
• Guest room cleanliness will be available daily and will be provided according to guest request as well as turndown service.
• Enhanced technology is in place to ensure deep cleaning procedure for public spaces.
• During the room cleanliness we will recommend the guest not to be in the room, exception can be made with prior coordination.
• On a daily basis all used and unused linen will be properly packed and sent to laundry
• Disinfectant wipes will be available in the room on arrival day, as well as upon request
• In room amenities will be available and frequently disinfected, minibar items will be available upon request.
• Our hotel partner with ECOLAB, the global leader organization for water, hygiene and disinfection to guarantee the best cleanliness products and procedures.
• All Associates use personal protective equipment based on their role they are performing and based on the direction given by the local authorities.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

Fitness center and pool will be available with advance reservation.

At the JW Marriott Panama our priority is to maintain a high level of hygiene and safety procedures to meet the recently health and safety challenges presented by the current circumstances. In order to establish a safety environment our Food and Beverage Department develop the Personal Protection Equipment Program (PPE) for our kitchen and server associates that includes: face mask, face shields and gloves as well as every hour wash cycle of their hands as a part of the responsibilities toward to protect meal preparation and food handling for our guests. Our Food Safety Program includes sanitization and cleaning of food upon receipt and prior to preparation developing a sterilization procedure of all the contact areas with the food.

• Our signature restaurant MASI will be serving from 6:00am to 10:00pm.
• Azul Restaurant al the pool will be serving from 11:00am to 6:00pm. 
• Our Cava15 Staff will be pleased to offering our snacks selection from 4:00pm to 11:00pm
• In Room Dining will be serving from 7:00am to 10:00pm.
• Our Executive Lounge is open from 9am to 9pm, from Monday to Sunday. Offering soft drinks, coffee and snacks. Appetizers served from 5:30pm to 8 pm. Breakfast will continue to be served in MASI.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available according to rate and Marriott Bonvoy benefits.
• Lounge Access: Executive Lounge will be temporarily closed, we will offer the service through the In room dinning.
• Welcome Gift: Benefit available according to Marriott Bonvoy tier.
• Late Check-Out: Available according to Marriott Bonvoy program.
• Mobile Check-In/Check-Out: Available through app
• Mobile Key: N/A
• Mobile Dining: N/A
• Mobile Guest Requests: Available through app

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, JW Marriott Panama is able to connect you with the local Panama hospital, clinic or laboratories which offers PCR testing and happy to help book an appointment and transportation. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.