Welcome to JW Marriott San Antonio Hill Country Resort & Spa

From Downtown/Airport

• Take Highway 281 North
• Turn Right at TPC Parkway (2 miles North of Loop 1604)
• Go straight through the light at Bulverde Road (approximately 3 miles)
• You will be entering Cibolo Canyons Development
• Turn Left on Marriott Parkway (approximately 1 mile)

From Stone Oak/Hill Country

• Take 281 South
• Turn Left at TPC Parkway (2 miles North of Loop 1604)
• Go straight through the light at Bulverde Road (approximately 3 miles)
• You will be entering Cibolo Canyons Development
• Turn Left on Marriott Parkway (approximately 1 mile)

From I-35/Austin

• Exit 1604 West
• Travel approximately 6 miles
• Exit Bulverde Road and turn Right at the light
• Turn Right on TPC Parkway
• You will be entering Cibolo Canyons Development
• Turn Left on Marriott Parkway (approximately 1 mile)

From I-10/Boerne

• Exit 1604 East
• Travel approximately 8 miles
• Exit 281 North (Johnson City)
• Get in the Middle Lane
• Go straight through the first light
• Turn Left at the second light (go under 1604)
• Go straight through the third light and merge onto Highway 281 North
• Turn Right at TPC Parkway (2 miles North of Loop 1604)
• Go straight through the light at Bulverde Road (approximately 3 miles)
• You will be entering Cibolo Canyons Development
• Turn Left on Marriott Parkway (approximately 1 mile)

Our dedication to younger family members, or even just those young at heart, have recieved multiple awards.

Kids enjoy our famous Slime Factory, Family Bingo, Tattoo You-Airbrush Art, or even our Inflatable Obstacle Course. For the adventurer in the family, then test out our Vive Virtual Reality or Flag Tag. Later in the day, don't forget to make time for Stargazing and S’mores offered each Friday & Saturday.

• The 30 Best Hotel Pools In America by MSN.com
• America's Most Family-Friendly Resorts by FOX News
• Top 10 Spots For Mother's Day Brunch in San Antonio by KSAT-TV
• Platinum Hotels: Top 10 Family Resorts by Celebrated Living

Discover two 18-hole championship courses designed by golf's most innovative architects: Pete Dye and Greg Norman. Winning over 20 golf awards including;

• Golf Tee Award by Meetings & Conventions
• The 75 Best Golf Resorts In North America by Gold Digest
• Best Courses You Can Play by Golf week
• Best Of Texas: Best Golf Resort by TX Meetings + Events

Our renowned chefs have collected many awards collected including Certificate Of Excellence by TripAdvisor.

• Diner's Choice Awards (Cibolo Moon) by OpenTable
• Excellence Award: Wine List (18 Oaks) by San Antonio Express-News
• Best Of San Antonio: Drink (High Velocity) by San Antonio Current
• Best Burger In City: 18 Oaks Bison Burger

Experience a multitude of award winning services including facials, couple's massages, and eye treatments.

• Top 10 Spas In San Antonio by USA Today
• Critics' Choice Best Spa in San Antonio
• Top 5 Favortie New U.S. Spas by American Spa Magazine
• Top 10 Most Relaxing Resort Spas In The U.S. by MSN.com

When did the resort open? JW Marriott San Antonio Hill Country Resort & Spa opened on January 22, 2010.

What is the hotel address? The resort is located at 23808 Resort Parkway, San Antonio, TX 78261

How far is the resort from San Antonio International Airport (SAT)? The resort is 14 miles NE of the airport and drive time is estimated at 35 minutes. Please allow extra time based on time of day if needed.

How do I get to the resort from SAT? Take US Highway 281 North to the TPC Parkway exit. Exit to the right (east) and follow the TPC Parkway east to the Marriott Parkway exit. Continue on the Marriott Parkway to the resort entrance.

How many rooms does the resort have? The resort has 1,002 guest rooms in total. This breaks down to 917 rooms and 85 suites.

When is check-in and checkout? Check-in is at 4:00 pm while checkout is at 11:00 am.

May I check-in early? While we cannot guarantee early check-in, you may request early check-in upon arrival. Guaranteed check-in starts at 4:00 pm.

What is the minimum age required for check-in? 18 is the minimum age required for check-in.

May I upgrade my room? Upgrades and/or Suite or View rooms are based on availability at the time of check-in. Please see a Front Desk agent for more information on availability and pricing.

Does the resort offer connecting rooms? Yes, while connecting rooms cannot be guaranteed and are based on availability, we do offer connecting rooms with one king guest room connecting to a two-queen guest room.

What qualifies as a Government Rate?

Federal

• Civilian Federal Employees
• United States Postal Service
• Department of Defense
• Department of Agriculture
• Military Personnel
• Canadian Government
• Native American Tribal Government
• Federally Funded Research and Development Center Employees

State

• State Inspectors
• Library Employees
• State Universities
• State Law Enforcement Agencies
• State Parks and Recreation

Does the resort have Tesla chargers? Yes, please see our Valet team upon arrival. Please note that guests will be required to bring their adapters and will be required to valet their vehicle for their stay.

How can I book a spa appointment at the Lantana Spa? To book services, call the Lantana Spa directly at +1.210.276.2300.

How can I book a tee time at TPC San Antonio? Please visit the TPC Pro Shop in person or call +1.210.491.5800 to secure a tee time during your visit.

ROOM/RESORT AMENITIES

Is there a resort fee? Yes, there is a mandatory resort fee in place for all guests. This fee includes Internet access in the guest rooms; unlimited local and domestic long-distance calls; access to the River Bluff Water Experience; a one-year complimentary subscription to Golf Digest; two (2) welcome drinks per stay in any hotel bar (gratuity included); complimentary golf bag storage; access to the Lantana Spa Fitness Center/classes (upon availability); and basketball and tennis/pickleball court access with complimentary racquet use. Inclusions are subject to change. Resort cards must be shown to receive discounts.

Is there an early departure fee? If so, what is the cost? One night room and tax are shared by the Hotel for unscheduled early departures (an “Early Departure Fee”). An early departure fee may only be charged if the guest checks out of the hotel prior to the guest’s scheduled departure date without having notified the hotel by 12:00 midnight the day after check-in of the change in scheduled departure.

Does the resort have rollaway beds? Is there an extra cost? Yes, we have rollaway beds based on availability at check-in. There is a charge of $25/night per rollaway bed.

Are cribs available at your resort? While traditional cribs are not available, we can provide a complimentary portable pack ‘n play during your stay. There is limited availability so please be sure to request in advance.

Are there microwaves in the room? Microwaves are available on the fourth floor in the laundry facility.

Do you have self-serve laundry? Yes, we have complimentary self-serve laundry on the fourth floor.

What is the hotel tax? 16.75%

Does the resort offer activities for my family? Yes, please see the Front Desk team or Concierge for an Experience Guide to learn what activities are being offered during your visit.

Is there a fee for on-site activities? JW Marriott San Antonio Hill Country Resort & Spa offers a combination of fee-based and complementary activities. Please see the Experience Guide for more information.

Is JW Marriott San Antonio Hill Country Resort & Spa a pet-friendly resort? No, only service animals are allowed. They must always be with you while on the property and cannot be left alone in the room.

RIVER BLUFF WATER EXPERIENCE/POOL QUESTIONS

Is the pool heated? Pools and attractions (lazy river, body slides, & tube slides) are temperature controlled at 80 degrees. The family hot tub and adult hot tub are between 95-100 degrees.

Are wristbands required to enter the River Bluff Water Experience? Yes, guests of the resort enjoy exclusive access to the River Bluff Water Experience and are limited to five (5) entry wristbands per room.

Are non-resort guests allowed access to the resort pools? Pool amenities are reserved exclusively for resort guests and are not open to the public.

Can I bring a cooler or food to the water park? Outside food or beverages are not permitted at the water park.

What are the hours of operation for the water park? The water park is open year-round, weather permitting. The activity pool, family hot tub, and adult pool are open daily from 8:00 am to 10:00 pm. Waterslides, the lazy river, and the kids’ pool are open when the temperature is above 55 degrees and weather permitting. Please see the Front Desk for exact hours of operation during your visit.

Does the resort have any indoor pools? No, the resort does not have any indoor pools.

Are towels provided at the water park or should I bring my own? Complimentary towels are provided for use during your visit to the River Bluff Water Experience.

Can we bring floatation devices for the pool? Inner tubes are provided for use in the lazy river and slides. Only infant floatation devices are permitted.

Since checkout is at 11.00 am, may I stay after checkout to enjoy the water park? Yes! The water park is open to you all day of check-in and check-out. Please see the Bell Desk for assistance with storing your luggage.

What are the height requirements for the Slides?
Canyon Oak Twister Body Slide (must be 48” tall to ride)
Hill Country Plunge Body Slide (must be 48” tall to ride)
Cibolo Falls Tube Slide (must be 42” with an adult, must be 48” without an adult)
Pedernales Falls Tube Slide (must be 36” with an adult, must be 48” without an adult)

How can I book a cabana? Please contact 210-491-5834 or SATJW-CabanaSales@marriott.com. Cost and availability may vary depending on the season.