WHAT TO EXPECT

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and service requests via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Temperature check camera is installed and individual temperature check to enter hotel and individual outlets are necessary with sanitizer hand wash. Temperature above 37.5 Celsius guest is not allowed to enter hotel.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Temporarily Closed 
• Sauna: Temporarily Closed 
• Spa: Open, face masks required for entry. Temperature check & Sanitizer hand wash required.
• Executive Lounges: Open, face masks required for entry. Temperature check & Sanitizer hand wash required.

• All guests are required to put face masks, personal QR screening is mandatory to leave visitor records.
• All outlets operate with 2 meter distance seating arrangement.
• Take away and contactless delivery is available at Tavolo 24.

[As of September 6, 2021]

• Tavolo 24: Open, Close at 21:30 (Breakfast operation may change to Executive Lounge or in-room dining)
• BLT Steak: Open, Close at 22:00
• The Griffin: Temporarily closed
• The Lounge: Open, Close at 22:00
• Seoul Baking Company: Open. Close at 19:00 (Mon-Sat) & 18:00 (Sun)

Food and beverage outlet operation hour and restriction on number of people is changeable followed by the government regulation, so please contact directly to outlet in advance.

RESTAURANT INFO

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Tavolo 24 breakfast may be alternated at the Executive Lounge or in-room dining above Level 2 social distancing.
• Lounge Access: Breakfast and happy hour may be alternated to in-room dining above Level 2 social distancing.
• Welcome Gift: Accordingly.
• Late Check-Out: Accordingly.
• Mobile Check-In/Check-Out: Accordingly.
• Mobile Key: Not available.
• Mobile Dining: Not available.
• Mobile Guest Requests: Accordingly.

• Guests entering banquet venue are required to put face masks, personal QR screening is mandatory to leave visitor records followed by government regulation.
• Temperature check and sanitizer hand wash is mandatory.
• Table arrangement is followed by 1-2 meter distance seating arrangement.
• Group of 99 and above is banned to be placed in one venue upon Level 2 social distancing.
• Group of 49 and above is banned to be placed in one venue upon Level 3 social distancing.
• No events allowed upon Level 4 social distancing, except for wedding with families under 49 people. 

Our hotel complies with guidelines set by the local health authority. For more information, please visit http://ncov.mohw.go.kr/en/