WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Visible signage throughout our hotel to remind our guests to maintain social distancing and to wear a face mask. In addition, partitions installed at front desks and additional tables were added to increase the distance between our guests and associates.

Hand sanitizer stations are available and visible throughout the public spaces.

Valet service is currently not available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include: 

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations throughout the hotel in public space.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in our San Mateo County.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

• Fitness Center: Open
• Pool: Open
• Airport Shuttle: Not available
• Craft/Code Restaurant and Bar: Open
• Concierge Lounge: Closed
• Red Stack Cafe and Market: Open Daily 6:30am - 10:00pm

• Red Stack Cafe and Market: Open daily 7:00 am - 12:00 pm
• Craft/Code Restaurant and Bar: Closed
• Room Serviced: Closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed. 
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: 1,000 points will be awarded to Platinum, Titanium and Ambassador upon arrival.
• Lounge Access: Closed
• Late Check-Out: Honored to all Elite members as part of their benefits. Honored to other members based on availability.
• Mobile Check-In/Check-Out: Available to all who use Bonvoy App.
• Mobile Key: Available to all who use Bonvoy App.
• Mobile Dining: Not available.
• Mobile Guest Requests: Available to all who use Bonvoy App.