WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

At JW Marriott Guanacaste Resort & Spa, we are committed to providing you with high hygiene and cleanliness standards. We have elevated our cleaning practices throughout the entire hotel, which include:

• Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
• Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
• No valet service is currently available for parking.

For any enquiries, you may call our 800 number: +1 888-236-2427 or send an email at: sjojw.reservations@marriott.com

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In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and stairs etc. Furthermore, we will provide hand-sanitizing stations within the public spaces.
• Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. Each room and Suite has a cleaning service, executed under the highest quality standards and it will be done as often as you determine most convenient, either daily, every two or three days or if you do not wish to receive this service during your stay, we will make sure to honor your request as well. Our housekeeping service is available from 8 AM - 4 PM and will be done while you are out of the room. Please note that our "Make a Green Choice and Turn Down" programs are not available at this time. Please let us know if you prefer that none of our associates enter your room during your stay with us.
• Personal Protective Equipment (PPE): Associates will wear required PPE based on the activities they are performing. Our guests must wear personal protective face masks in all public areas of the Resort.
• Room Amenities: In-room coffee makers are not currently available, but guests can request contactless coffee delivery. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

For any enquiries, you may call our 800 number: +1 888-236-2427 or send an email at: sjojw.reservations@marriott.com

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We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open, face masks required at all times.
• Spa: Open, reservation required.
• Beach: Open
• Fitness Center: Open, social distancing required.
• Kids Club / Playground: Closed until further notice
• Shuttle: Operating on Normal Schedule
• Lounges: Open, face masks required for entry.

For any enquiries, you may call our 800 number: +1 888-236-2427 or send an email at: sjojw.reservations@marriott.com

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In-Room Dining – Available 24 hours a day, seven days a week. From 10 PM – 7 AM, we will put at your disposal a slightly smaller menu, specially prepared for these hours.

Restaurant Reservations – Reservations for breakfast and dinner times at our Á la Carte Restaurants will be required. We also recommend you to book for lunchtime if possible.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available for Elite Membership
• Lounge Access: Available for Elite membership
• Late Check-Out: Unfortunately, the late Check Out option is not available currently.
• Mobile Check-In/Check-Out.Reduce the amount of time required to complete check-in formalities by using Mobile Check-in and asking any question you have in advance. Please note push notifications must be enabled for receiving the "Room is Ready Notification"
• Mobile Key: Benefit from a contactless experience by requesting Mobile Key and your phone is your key
• Mobile Dining.Order your private, in-room dining experience through the App. This feature is available before arrival and during stay. You can order your food while being away from the hotel and we will deliver at the time you wish directly to your room
• Mobile Guest Requests: Connect with us via the App to request items you would like delivered to your guest room

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, JW Marriott Guanacaste is able to connect you with the local hospital, Clinic or Laboratories In Guanacaste which offers PCR testing and happy to help book an appointment and transportation. We also have the option of In Hotel Testing available. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.